This event has been cancelled...
The event organisers have been in touch to let us know that JelloRio on Friday 22 September 2023 at The Tivoli has been cancelled.
How do I get my refund?
In most cases, we will process refunds automatically to the credit card used to complete the transaction.
Automatic refunds can take up to 3-5 business days to be processed to the card that was used to complete the transaction. Once processed, it may take a further 3-5 business days for the funds to appear on your statements. Please allow up to 10 business days in total for the refund to appear on your statements.
Only the original credit card holder will receive a refund via the method outlined above. If you received your ticket(s) any other way, including via “Ticket Transfer”, you will need to contact the original account/credit card holder for your refund.
AfterPay
If you have made a booking using AfterPay, a refund of the total amount charged will be processed back to the card used with the AfterPay booking. For more information on AfterPay, please click here.
Please do not contact us unless one of the following situations applies to you:
- The credit card used to make the purchase has expired
- The credit card used to make the purchase has been cancelled or the number has changed
- You have purchased tickets from a Box Office or Outlet using Cash or EFTPOS*
Please note that only the original account/credit cardholder can request direct debit refunds.
Otherwise, please follow the "How to Contact us" instructions here.
*If you have purchased tickets from the Box Office or Outlet using Cash or EFTPOS, please contact us here and let us know how we can be of assistance. Please also be sure to attach your downloaded and completed EFT Form.
Please do not send in multiple requests, doing so will slow down our response times. If you are seeking an update, try our Social Media team on Facebook or check our help pages for event updates, these will be updated regularly
We're sorry for any disappointment caused.
Thank you very much for your patience..
Is there anything else you need to know?
For a list of our Cancelled/Altered Events, please click here.
Our FAQ Page lists most of the common questions and latest event info. Add it to your bookmarks and stay on top of the latest news regarding your event.
Best wishes,
