What are the dates for AO24?
This summer, the Australian Open main draw will begin on Sunday 14 January and run for 15 days, until Sunday 28 January, giving fans more opportunities to enjoy the world-class tennis and entertainment on offer.
Why is the Australian Open starting on a Sunday in 2024?
We’ve introduced a Sunday start to improve scheduling for fans and players alike.
The first round will now be played over three days – Sunday 14 to Tuesday 16. Round two will begin on Wednesday 17 and be played over two days, as will all subsequent rounds.
How many tickets can I purchase at one time?
Patrons can purchase the following number of seats per session or per customer.
- Rod Laver Arena - up to nine seats per session (Men’s Semifinals, and Men’s and Women’s Finals - up to six seats)
- Margaret Court Arena - up to nine seats per session
- John Cain Arena – up to nine seats per session
- AO Opening Week (qualifying matches) - up to 10 seats per session
- Ground Passes – unlimited
Please note, tickets for each session will have to be purchased in a separate transaction.
Group Bookings for 10+ seats can be purchased via https://www.ticketmaster.com.au/AOGroups
Will there be children's tickets available to purchase?
For arena tickets:
Children aged 3-11 (which includes 11-year-olds who have not yet reached their 12th birthday) as at the date a ticket is presented for entry at the AO may purchase a Kids Ticket.
Children aged 2 and under (which includes 2-year-olds who have not yet reached their 3rd birthday) as at the date a ticket is presented for entry at the AO may enter at no charge, provided they do not occupy a reserved seat. In relation to children who enter the AO on a Kids Ticket, the following conditions apply:
- The child must be within the age range specified in relation to the ticket;
- TA and/or M&OP may require evidence of the child’s age or make a reasonable assessment of the child’s age in which case that assessment will be final and determinative;
- The child’s relevant age shall be as of the date the ticket is presented for entry to the AO (not the date of purchase); and
- The child must always be accompanied by a parent or guardian (18 years of age or over) during attendance at the AO. Parents or guardians who accompany children at the AO are responsible for the care, conduct and supervision of those children.
All persons aged 12 and over as of the date a ticket is presented for entry at the AO may only attend the AO on an adult ticket, unless they hold a valid Concession Card Identification such as Student Cards: Full-time Secondary students, Full-time Tertiary students.
Accessible tickets
Tennis fans who require accessible tickets to the Australian Open can purchase these through the General Public page. Subject to availability, Wheelchair and accompanying seats (either as paid tickets or with a Companion Card) can be purchased online at a 1:1 ratio. To purchase tickets, in the seat selection step, switch the ‘View only Accessible Tickets’ toggle to see all accessible seating options.
For all other Wheelchair/Companion and any other accessibility requirements (e.g., vision impaired), please call 1300 446 925, Monday – Sunday 9.00 am – 5.00 pm (AEDT) or submit an accessibility form online. Please note, this phone number is reserved for patrons with accessibility requirements and companion cardholders and cannot process any other ticketing requests.
For more information, visit the Accessibility support page.
For International accessible ticket enquiries please contact Ticketmaster support via phone on +61 3 8687 4186
Can I transfer or change my booking to another session if I change my mind?
Unfortunately, tickets, dining and upgrade experiences cannot be transferred to other sessions.
If I accidentally purchased the wrong day/session, can I exchange my tickets?
If you have made an error with your booking, you will need to submit a support request via Ticketmaster support.
How can I purchase a multi-session package?
Tennis Australia has moved away from offering pre-defined multi-session packages to allow our fans more choice in planning their own unique AO experience. Patrons will be able to purchase multi-day Ground Passes in the second week of the tournament.
How can I request seats in the shade?
Shaded seats are the most popular and sell out very quickly. Patrons who book tickets online will have the option to book seats in the shade (subject to availability) via an interactive arena map.
If shaded seats are required for medical reasons, patrons should contact the accessibility booking line on +61 3 9286 1208. Formal documentation is required for these bookings. The Australian Open is an outdoor event, and it is highly recommended you bring appropriate protection from sun and weather regardless of the location of your allocated seats.
I selected shaded seats, but they are in the sun until mid-afternoon.
Shaded areas are subject to weather conditions on the day. Areas designated to be in shade are indicative only and cannot be guaranteed to be in the shade on the day.
Can you tell me how restricted the view is? (Seats marked restricted view)
Seats can be marked as restricted due to the presence of glass panels, safety barriers and handrails, broadcast cameras and other temporary infrastructure. Unfortunately, we are unable to confirm what the specific restriction is, or how this may affect your view.
Where are the different categories located in Rod Laver Arena & Margaret Court?
AO24 is now sold according to areas rather than categories.
These areas will be made visible during the ticket purchase process and customers can choose a variety of areas within the arena to suit their price range.
Examples of these designated areas include Lower Baseline, Lower Sideline, Upper Baseline and High-Upper Sideline.
What does a Rod Laver Arena or Margaret Court Arena ticket include?
Tickets include access to a reserved seat within either Rod Laver Arena or Margaret Court Arena and all areas of the AO precinct, including non-ticketed areas within John Cain Arena, 1573 Arena, Court 3, Kia Arena and other outdoor courts (entry will be limited to daily availability). There is no access to Margaret Court Arena with a Rod Laver Arena ticket and no access to Rod Laver Arena with a Margaret Court Arena ticket. For more information, please visit the AO ticket info page. Please note there will be no matches played at John Cain Arena from 23 Jan to the end of the tournament.
What does a Ground Pass include?
A Ground Pass provides access all areas of the AO precinct, including non-ticketed areas within John Cain Arena, 1573 Arena, Court 3, Kia Arena and other outdoor courts (entry will be limited to daily availability), except for ticketed arena venues, or separately ticketed events or experiences. For more information, please visit the AO ticket info page.
*There will be no matches played at John Cain Arena from 23 Jan to the end of the tournament.
What matches will be played on John Cain Arena (previously Melbourne Arena)?
John Cain Arena will host blockbuster matches featuring some of the tournament’s biggest names. In addition, patrons with a reserved seat in John Cain Arena may access outdoor entertainment on offer on Grand Slam Oval, Garden Square and around the Melbourne and Olympic Park precinct. There is no access to other arenas with a John Cain Arena ticket.
What are the AO24 ticket conditions of sale and entry?
Please read the AO24 Conditions of Sale and Entry.
If I am unable to attend, can I get a refund?
As stated in the AO24 Conditions of Sale and Entry patrons will not be entitled to any refund if they decide not to attend the AO or any part of the AO (e.g. a particular session or activity), because they have changed their mind or are unable to attend due to other personal reasons.
Can I auction, raffle or on-sell my ticket?
As stated in the AO24 Conditions of Sale and Entry, tickets cannot be resold. This includes, but is not limited to, resale on the internet or any other medium. Tickets cannot be used for advertising, promotion, or other commercial purposes (including competitions or trade promotions). If a ticket or experience is on-sold, Tennis Australia has the right to deny admission to the ticket bearer, to cancel the relevant package or to take other action without any guarantee of a refund.
For queries regarding the Major Events Act 2009, contact fairgo.forfans@djpr.vic.gov.au or read further information online.
There will be no AO24 Ticketmaster resale website.
What is the concession policy?
All patrons aged 12 years old and over must have the appropriate form of concession to purchase a concession reserved seat ticket. They must present the relevant concession documentation at the point of purchase and upon entry into the event. The following are accepted forms of Concession for the purchase of tickets:
- Student Cards: Full-time Secondary students, Full-time Tertiary Students;
- Pensioner Concession Card: Aged (AGE), Bereavement Allowance (BVA), Carer (CAR), Aged Blind (AGE BLIND), Parenting Payment (single) (PPS), Disability Support Pension (DSP), Disability Support Blind (DSP Blind), Partner Allowance (PTA), Sickness Allowance (SAL), Special Benefit (SPL), Widow Allowance (WDA), Widow Pension (WID), Wife Pension (WFA/WFD/WFW), Newstart Allowance over 60 years (NSW/NMA) Mature Age Allowance (MAA), Mature Age Partner Allowance (MPA), Newstart Allowance (NSA), Parenting Payment (PPP/PPS).;
- Veteran Affairs and TPI;
- Health Care Cards: Exceptional Circumstances Relief (DR), Sickness Allowance (SA), Special Benefit (SL), Farm Help Income Support (FFR), Newstart Allowance (NS), Youth Allowance (YA), Newstart Mature Age Allowance (NMA), Parenting Payment (single) (PPS), Low Income (LI), Carer Allowance (CD), Partner Allowance (PA), Mobility Allowance (MO), and Widow Assistance (FA), Family Assistance (FA), Child Disability Allowance (CDA); and
- Personal Treatment Entitlement Card: Must be current.
If a scheduled match is cancelled due to a player withdrawing, do I get a refund?
As stated in the AO24 Conditions of Sale and Entry patrons will not be entitled to any refund if a scheduled match or matches do not occur on a scheduled day or at a scheduled time.
When and how will my AO tickets be delivered?
Your tickets will be released into your Ticketmaster account in December 2023. You will be notified by Ticketmaster when your tickets are ready for download.
Once tickets are released, you will receive a Ticketmaster email to download and forward your tickets from your Ticketmaster account. For a seamless entry experience, we recommend you save your tickets in the AO mobile app (AO24 app will be released closer to the event) or in your mobile phone’s Apple/Google digital wallet.
For more information on how mobile tickets work please click here.
How do I share tickets with the other attendees in my group?
