For covered events, you can insure your ticket purchase, up to $1,000, against unexpected situations with Event Ticket Insurance. By having Event Ticket Insurance you can help protect yourself against many unforeseen circumstances that would cause you to cancel your entertainment plans. If you can't attend this event for a covered reason, including illness, airline delays, transport accidents and more, you'll be reimbursed for 100% of your ticket price including booking or transaction fees.
Anyone buying a ticket to an event through the Ticketmaster website will be given the option to purchase insurance at the time of payment. Insurance can be purchased up until midnight the day prior to the event when bought online during the event ticket transaction. If you are making a ticket purchase more than 30 days out from the event and you don’t opt to buy insurance during your ticket purchase, you may go back and purchase insurance on our ‘Second Chance’ website. You can find the link to this in the email confirmation you receive following your ticket purchase. Ticket insurance is only offered for events purchased online and cannot be offered through the Contact Centre or Outlets.
Ticketmaster’s ticket insurance is offered on behalf of Allianz Global Assistance. The most Allianz Global Assistance will pay on an unused ticket is $1,000. Ticket insurance covers the cost of the ticket and booking fees if you are unable to attend the event due to a claimable circumstance.
Claimable circumstances include: injury or sickness, transport accidents, vehicle breakdown, redundancy, death and more. Please refer to the Product Disclosure Statement for full details of terms and conditions and limits and exclusions that apply.
Cover starts as soon as the insurance is issued and ends when the event starts. If the event goes over a few days, the insurance ends at the start of the last day.
Once your order is complete, information is included on the online confirmation page acknowledging that ticket insurance has been purchased. You will also receive a confirmation email stating that insurance was purchased.
A 14-day cooling off period is applicable from the day the policy is issued. During this time, you can cancel and the full premium will be refunded (provided you have not travelled to the event and do not wish to make a claim against the policy). After the 14-day cooling off period, you can still cancel your policy but Allianz Global Assistance will not issue a refund.
If you wish to cancel your policy, email your details including your policy number and customer name to email@example.com.
In the event of a claim, contact Allianz Global Assistance by phone on 1300 054 686.
To follow up a claim, contact the Allianz Global Assistance Claims Department by phone or email. Turn-around time is approximately 10 working days but can take longer if additional investigation is required.
Allianz Global Assistance Contacts
1300 054 686
Ticketmaster Australasia Pty Ltd ABN 49 089 258 837 AR 321327 is an authorised representative of AGA Assistance Australia Pty Ltd ABN 52 097 227 177 AFS Licence No. 245631 trading as Allianz Global Assistance. Event Ticket Insurance is issued and managed by Allianz Global Assistance on behalf of the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708. This is general information only and does not take into account your objectives, financial situation or needs. You should consider the Combined Financial Services Guide and Product Disclosure Statement available from us and consider whether this product is right for you having regard to your objectives, financial situation and needs before making a decision about this product. Ticketmaster Australasia Pty Ltd is paid a commission for arranging this insurance.