Please see the information below if your tickets haven't arrived and there is no printing delay in place (current events with a printing delay can be found here):
If you have selected Mobile delivery:
If you're located in Australia, New Zealand, Mexico, United States, Canada, United Kingdom and Ireland, you can access your mobile tickets from the Ticketmaster App. We recommend that you view your tickets prior to attending your event.
To download the free app, select your mobile device below:
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Choosing Mobile* delivery at check-out will allow you to access your tickets directly through your Ticketmaster Account on your device. It’s the easiest and safest way to access your tickets to your events.
Because there’s no need to carry around physical tickets, your tickets are safe and always accessible via your chosen mobile device, meaning you’re all set to gain entry quickly at the venue when you arrive.
If you live outside of one of the above countries
If you're unable to access our app, use your mobile web browser to add your tickets to your mobile wallet.
How do I access mobile entry tickets if I lose internet access?
We encourage you to download your tickets to your mobile wallet before you leave for your event. This ensures that you can always access your tickets.
If you have selected a Print-at-Home delivery option:
Most Print-at-Home tickets purchased from the Ticketmaster website are set as Web Pickup. Rather than email you these tickets, we make these tickets available for you to download and print from any computer.
In this case you should receive a confirmation email, which contains a link to download your tickets. If you cannot access this email, you can find your order in your My Ticketmaster account. You will either need your email address and password, or your phone number and credit card number, to print your tickets.
All phone orders with Print-at-Home as the delivery method will be emailed to your inbox directly. AFL tickets booked online with a Club, AFL, Axcess One or MCC membership barcode will also be emailed to your inbox directly. Allow up to an hour for your tickets to arrive.
If after this time you still have not received your tickets please contact our customer service department. Tickets can either be emailed to another email address, or an alternative delivery method can be offered.
For some events, the printing of tickets is delayed, either at the request of the promoters or due to circumstances beyond our control. In the event of a large-scale delay of tickets, we will publish updated information through our Ticket Delivery Information page.
If there is no information about your event, please contact us, complete the enquiry form and one of our representatives can advise you of the status of your booking. If your event is within the next 24 hours please select 'Yes' from the drop-down menu under "Event in 24 hours?" on the request form.