Tickets for some events are available to book before they're released to the general public. Presales frequently require a codeword or password that may be distributed by Ticketmaster or Fan Clubs and promoters, usually via email. Often these codewords are exclusively distributed to members of clubs or certain other types of groups and cannot be offered to members of the public.
For My Ticketmaster presales, members must be registered My Ticketmaster members 48 hours prior to the presale.
For all other presales please refer to the group offering the presale for details. This codeword is different to your log-in password and will appear in the presale email along with the presale opening and closing times.
Presales are usually sold from a separate allocation of seats, which may not be the same as the tickets being released to the general public. This gives you the chance to book before the general release, which often means there are fewer people competing for the pool of tickets available. But this doesn't necessarily guarantee you to get better seats. When an event's really popular, how close you are to the stage sometimes comes down to the luck of the draw and sometimes you might find that you get tickets closer to the stage during the general sale.
It's important to remember that we can't offer an exchange if you book during the presale and then find tickets that you'd prefer during the general sale, so please make sure you're happy with the seats before going ahead and booking them.