1. Age recommendation
The show is recommended for persons 10 years of age and above. All persons entering the theatre, regardless of age, must have a ticket. Children under 4 are not permitted in the theatre due to the length of the production and impact of some scenes.
Please note that children under the age of 15 require the accompaniment of an adult to be admitted to the theatre, to ensure suitable care is provided throughout the entire production.
2. Lockout period
We encourage patrons to be in their seats at least 15 minutes prior to the ticketed show start time. A strict lockout period applies at the commencement of each act. Patrons arriving late will not be admitted until intermission if a suitable break in the performance is unavailable after the patron’s arrival.
3. Declared event & anti-scalping
Harry Potter and the Cursed Child Parts One and Two is subject to a major event ticketing declaration under the Major Events Act 2009.
Patrons should be aware that it is an offence for a Harry Potter and the Cursed Child Parts One and Two ticket to be sold, or offered or advertised for resale, for a price exceeding its face value purchase price by more than 10%, unless the seller is authorised in writing by the ticketed event organiser. Breaches can result in heavy fines of up to $96,714 for an individual and $483,570 for a company.
Patrons are advised to always purchase tickets from Ticketmaster, the authorised seller as purchasing a ticket from an unauthorised seller can result in the ticket holder being denied entry to the event. For queries regarding the Major Events Act 2009, contact fairgo.forfans@ecodev.vic.gov.au.
4. Photo and video
Photos and videos are encouraged at the front of the theatre as well as in all foyers. However, inside the auditorium no photos, videos or audio recordings are permitted.
Anyone in violation of this will be required to delete all material that has been obtained and may also be required to leave the theatre without refund or other compensation.
5. Security
The safety of our patrons is of the upmost importance. You may be requested to submit your belongings to a search on entry. By purchasing a ticket, or using a ticket to gain entry to the venue, you consent to such search. If you withdraw your consent to such search, you may be denied entry to the venue without refund or other compensation.
Ticketmaster’s Purchase Policy and Terms of Use also apply to your purchase.