Updated Event Information:
We are pleased to let you know that Northeast Party House at Forum Melbourne will be going ahead as scheduled on Saturday 15 May 2021, however there has been a change to the show times. Due to the latest VIC Government restrictions regarding crowd capacities, this show has been split into two shows. Shows will now be taking place at 6:30pm and 10:00pm.
 What happens now?

• Your order has been allocated into the 6:30pm show, making your original order for 7:30pm (now 10:00pm) void and no longer valid for entry.

• Your new tickets will be issued to you in coming days via e-mail in a pdf file. We would recommend saving the file on your mobile device for easy access and entry into the venue on the day. 
  
  Access the e-mail on your mobile device, click on the attachment and save it to your phone. You now have your tickets stored! You can scan them from your mobile phone at the venue. All you need is Adobe Acrobat Reader 5.0 or higher and ensure your screen brightness is turned up high.

If you can’t make it to the new show time, you can request a refund. Submit a request before 5:00pm Thursday 15 April 2021. 
 

Please note that if you do not request a refund by this date, we will take it that you can make the rescheduled show and a refund will no longer be available as a result of rescheduling the event. If you request a refund after this date, you may not be entitled to a refund as it will be considered a “change of mind”, and refunds will only be given where required by law or at the discretion of the event organiser.

Please note, only the credit card  holder who purchased the ticket(s) can seek a refund/exchange via the method outlined above. If you received your ticket(s) any other way, including via "Ticket Forward", you will need to contact the original ticket buyer to make arrangements on your behalf.

Please understand that given the extraordinary circumstances, our Fan Support teams are incredibly busy at the moment. You can find lots of information and answers to your questions in our information portal.