We know it can be frustrating to receive an error message when you're in the midst of purchasing tickets-particularly when you're vying for popular tickets to hot events. We apologise for the inconvenience. Below we've explained possible causes for error messages and how to avoid this inconvenience in the future.
Here are some explanations to common error messages, so any inconvenience will be avoided in your future purchases on Ticketmaster.com.au.
Cookies and Graphics
Your browser must be set to accept cookies and graphics in order for you to purchase tickets on Ticketmaster.com.au. Make sure your computer is set to accept cookies and graphics before you try to make a purchase.
Make sure nothing is blocking your browser from accepting cookies, which will also block Ticketmaster.com.au from placing your seating information in your computer's temporary memory which is necessary to purchase tickets. Check your preferences as mentioned above.
Some online service providers, such as AOL or Prodigy, use a device called a proxy server. Proxy servers save copies of sites on their server rather than connecting users to the Internet or the specific site requested. In most cases this works fine.
Using a proxy server might prevent you from purchasing tickets because you need to access our ticketing system directly. If you do not know if you are accessing the Internet through using a proxy server, contact your Internet service provider.
Access Ticketmaster.com.au through a direct Internet connection and not through any service using proxy servers.
Transaction No Longer Active
This error is caused by an interruption to the transaction process. During the ticket buying process, our computer or your computer lost access to our ticketing systems. Receiving this error means that your request did not make it to the ticketing system.
Please resubmit your ticket request and try again.
Too Much Time Has Elapsed Before We Received Your Information
This error is caused when the ticketing system releases your seats because the transaction took too long. You only have five minutes to purchase tickets after Ticketmaster.com.au shows you what seats are available to you.
A slow Internet connection may cause this error. You might try disconnecting and then reconnecting to your Internet provider to improve the speed.
Please resubmit your ticket request and complete your order within five minutes.
If you have entered your correct card details but are receiving an error message when attempting to process the booking, you may need to update your saved card details in your MyTicketmaster account. To do this, log into your account, and select ""Edit Billing Information"" from the navigation panel on your account page. This will enable you to update your stored information.
Some events have presales for American Express card holders only. Please ensure you are using an American Express card if you are trying to book during one of these presales.
Card errors may also be caused by insufficient funds, communication issues between our servers and your financial institution, or intermittent errors with card types.