Soul II Soul has been rescheduled & relocated...
Total Wave have been in touch to let us know that Soul II Soul at Festival Hall on Saturday 12 December 2020 has been rescheduled. The event will now be taking place on Thursday 11 November 2021 at the Forum Melbourne.
A message from the promoter:
“Total Wave understands this is a difficult time for many, we encourage you to hold onto your ticket to support the artist and the Live Entertainment industry.”
What happens now?
- Your tickets will be valid for this new date and venue. You don’t need to do anything, just hold on to your tickets.
- As the Forum Melbourne is a General Admission venue, if you currently hold a Balcony ticket for Festival Hall you will be downgraded to a GA Standing ticket and partially refunded the difference.
Can’t make it? You will need to request a refund.
If you require a refund, please follow the steps here. It is imperative that you follow the instructions to ensure that we receive your request.
Refund requests must be submitted prior to 5:00pm Friday 25 December 2020.
Please note that if you do not request a refund by this date, we will take it that you can make the rescheduled show and a refund will no longer be available as a result of rescheduling the event. If you request a refund after this date, you may not be entitled to a refund as it will be considered a “change of mind”, and refunds will only be given where required by law or at the discretion of the event organiser.
Please note, only the credit card holder who purchased the ticket(s) can seek a refund via the method outlined above. If you received your ticket(s) any other way, including via "Ticket Forward", you will need to contact the original ticket buyer for your refund.
Please understand that given the extraordinary circumstances, our Fan Support teams are incredibly busy at the moment. You can find lots of information and answers to your questions in our information portal.