We wish we didn’t have to break it to you.
Pop-up Globe and Live Nation has advised that The Merchant of Venice at Pop-up Globe Sydney, The Entertainment Quarter Moore Park won’t be going ahead due to a BOM severe weather warning.
We’ve got an official statement from Pop-up Globe and Live Nation below:
"Pop-up Globe and Live Nation have decided to cancel the Friday 8pm opening night performance of The Merchant of Venice.
While Pop-up Globe has a no-cancellation policy, all parties associated with the season want to ensure that everyone at the theatre has the best possible experience at Pop-up Globe.
The unusual combination of a BOM severe weather warning and a severe, slow-moving weather system including hail directly over the Moore Park area, means that this will not be possible.
We apologise for any inconvenience this decision causes, thank you for your understanding, and look forward to welcoming ticket holders to a different performance at Pop-up Globe.”
We’re sure you’re just as disappointed as us, but we want to help you get your money back quickly…
If you booked online, over the phone or at a Ticketmaster outlet with a credit card, we’re sending the funds back to the credit card you used to purchase the tickets. It can take some time to process, so please give us up to 7 days to process your refund before you start to worry.
If you wish to book for another date, of the same performance, please contact our customer service team by Tuesday 18th September who can arrange this.
We know credit card info can change, so if your original card has expired or is no longer valid (prepaid Visa and MasterCard included), you’ll need to get in touch with our friendly Customer Service Team via 136 100 between 9am - 8pm AEST Monday to Saturday, or 9am - 5pm AEST Sunday. Please contact us by 5pm on Tuesday 18th September 2018 and we’ll arrange a refund via cheque.
If you stopped into one of our Ticketmaster outlets to buy your tickets using cash or EFTPOS, you’ll need to swing by one more time with the tickets, and the EFTPOS card used if applicable, to make the booking. The outlet staff will help you with your refund.
Please note, only the Ticketmaster account holder who purchased the ticket(s) can seek a refund via the methods outlined above. If you received your ticket(s) any other way, including via “Ticket Forward”, you will need to contact the original ticket buyer for your refund.