We wish we didn’t have to break it to you.
NGOMA Music has advised that NGOMA 18 Music Concert at Perth Concert Hall on Friday 14 December 2018 won’t be going ahead due to unforeseen circumstances.
We’ve got an official statement from NGOMA Music below:
“Due to unforeseen circumstances this event will now not be taking place on Friday 14 December, but we hope to reorganise this sometime in the future.”
We’re sure you’re just as disappointed as us, but we want to help you get your money back quickly…
If you booked online, over the phone or at a Ticketmaster outlet with a credit card, we’re sending the funds back to the credit card you used to purchase the tickets. It can take some time to process, so please give us up to 7 days to process your refund before you start to worry.
We know credit card info can change, so if your original card has expired or is no longer valid (prepaid Visa and MasterCard included), you’ll need to get in touch with our friendly Customer Service Team via 136 100 between 9am - 8pm AEDT Monday to Saturday, or 9am - 5pm AEDT Sunday. Alternatively click here to submit a refund request. Please contact us by 5pm on Monday 26th November 2018 and we’ll arrange a refund via cheque.
If you stopped into one of our Ticketmaster outlets to buy your tickets using cash or EFTPOS, you’ll need to swing by one more time with the tickets, and the EFTPOS card used if applicable, to make the booking. The outlet staff will help you with your refund.
Please note, only the Ticketmaster account holder who purchased the ticket(s) can seek a refund via the methods outlined above. If you received your ticket(s) any other way, including via “Ticket Forward”, you will need to contact the original ticket buyer for your refund.