Here are some helpful tips if you need to contact us via email:
You can submit your request by clicking here. Please ensure you provide the below information as accurately as possible to ensure we can respond in a timely manner:
1. Select the Topic:
We have various topics available which will help us pinpoint the reason for your request. For example, if you are contacting us regarding a cancelled event, you would select “cancelled/ altered event”.
2. Specify Request Type (if applicable):
If the card used to make the purchase has changed, please make sure you select the correct option from the list and attach the right form.
Please note that if only the expiry date has changed, you only need to provide the new expiry. To do this select 'Only my Expiry Date has changed' and the date, by using the calendar. Please select the last date of the month from the calendar view.
3. Subject: (This is very important)
This is the first thing our team sees when responding to enquiries. Please include some brief information about enquiry you are submitting e.g. EVENT NAME/EXCHANGE REQUEST
4. Booking Reference:
You must supply your booking reference in this format: 12-34567 (no other characters). If you have multiple orders please split these with a forward slash / (e.g. 12-34567/23-45678)
Please note: If you are unable to locate your booking reference number, please read this information on how to locate it.
5. Event Name:
Select your event from the drop-down menu. If your event is not there, select 'Other' and type your event name.
6. Event in 24 hours?
- If your event is in 24 hours, please select the option, YES and our team will do our best to get back to you prior to the event.
- If your event is over 24 hours away, please select the NO option. Our team will also get back to you as soon as possible.
We ask that you provide as many details as you can to assist us in being able to resolve your enquiry as quickly as possible.
We kindly ask that customers refrain from submitting multiple requests regarding the same enquiry. Our team will respond to your enquiry as quickly as possible.
Please note, we do need to speak with the holder of the card used to make the booking before we can discuss the booking or make any changes. The cardholder will need to provide their full name, billing address, phone number, and the last four digits of the card used to book. In order for us to assist you as efficiently as possible, please ensure this is included when you fill out the Contact Us form.
8. Accessible Needs bookings
If you have an accessible needs booking, please email firstname.lastname@example.org. This email address is reserved for patrons with accessibility requirements and companion cardholders. If emailing, please ensure you include the Event Name, Venue, Date and Time along with your contact details. Some venues take direct accessibility bookings; for full details of these please click here.