We wish we didn’t have to break it to you.
Tim Woods, Dale Harrison. Andrew Penney & EDEN Films have advised that Tomb Raider Live in Concert at Arts Centre Melbourne, Hamer Hall won’t be going ahead due to unforeseen circumstances.
We’re sure you’re just as disappointed as us, but we want to help you get your money back quickly…
If you booked online, over the phone or at a Ticketmaster outlet with a credit card, we’re sending the funds back to the credit card you used to purchase the tickets. It can take some time to process, so please give us up to 10 business days to process your refund before you start to worry.
We know credit card info can change, so if your original card has expired or is no longer valid (Ticketmaster Giftcard, prepaid Visa and Mastercard included), you’ll need to get in touch with our friendly Customer Service Team by clicking here to submit a refund request. Please contact us by 5pm Thursday 13th December 2018 to advise whether you'd like to receive your refund via cheque or Electronic Funds Transfer.
If you stopped into one of our Ticketmaster outlets to buy your tickets using cash or EFTPOS, you’ll need to swing by one more time with the tickets, and the EFTPOS card used if applicable, to make the booking. The outlet staff will help you with your refund.
Please note, only the Ticketmaster account holder who purchased the ticket(s) can seek a refund via the methods outlined above. If you received your ticket(s) any other way, including via “Ticket Forward”, you will need to contact the original ticket buyer for your refund.