What if I am sick on the day of the performance?
If you have tested positive for COVID-19 or are waiting for a test result and are required to isolate, please contact us online here and we will be happy to exchange your tickets for a future performance. If a suitable performance cannot be found then you are eligible for a full refund. If you have cold or flu-like symptoms on the day you are due to attend a performance then please do not attend the theatre. Please call the Capitol Theatre Box Office on (02) 9320 5000 and we will gladly offer to move you into a future performance or give a refund if no suitable future date can be found.
Will the theatre have a COVID safety plan in place?
The Capitol Theatre will operate in accordance with its Covid Safety Plan with the goal of ensuring that your experience at the theatre is made as safe as reasonably possible. The Covid Safety Plan applicable at the time of your visit will be made available on the theatre’s website.
Will Frozen be playing anywhere else in Australia?
At the moment Frozen is only confirmed to play in Sydney. Subscribe to our newsletter to be up to date with future announcements and ticket releases.
How long is the show running in Sydney?
The final performance schedule is still under review. Check the Ticketmaster website for available inventory or subscribe to our newsletter to be up to date with future announcements and ticket releases.
Will I still get good seats when tickets are released to General Public?
Yes. We only allocate a certain amount of tickets during presale period. General public tickets will be available across all price categories.
Can I exchange dates?
Please click here to view the Frozen exchange policy.
What are the different price reserves or price categories available?
Ticket prices for Frozen vary depending on seating location, performance date and time and peak period such as school holidays. Please check the Frozen website or Ticketmaster system for pricing.
Why can’t I find the tickets I want to Frozen in Sydney?
Customers are advised to book their tickets in advance as tickets do sell fast. Best prices and best availability can be found in mid-week evening performances and in non-school holiday periods.
Will any more tickets to Frozen be released?
Frozen is currently selling for performances up to 21 February 2021 in Sydney. Sign up to the waitlist at frozenthemusical.com.au to receive news and be the first to know when new tickets for Sydney are available.
Your website says that there are no tickets available to some performances of Frozen. Will there be tickets available at the venue?
Customers are advised to book their tickets in advance as tickets do sell fast. Occasionally, a limited number of seats become available at the venue box office from 2 hours prior to the performance time. This is subject to availability and cannot be guaranteed.
Do I need to purchase tickets in advance?
We encourage customers to purchase tickets in advance to ensure best seating locations and best price. Some performances during school holidays particularly can be heavily booked.
I purchased tickets via a third party site ie: Helloworld, Qantas Holidays, or Flight Centre and have a question or request about my ticket.
Please reach out to your point of purchase.
What is the performance schedule?
The performance schedule varies. Please visit ticketmaster.com.au for the most up to date schedule.
What is your babes in arms policy?
Infants under the age of two are permitted free of charge provided they do not occupy a seat and that a complimentary babes in arms ticket from the box office is obtained on the day of the performance. Please be advised that Frozen is not recommended for anyone under the age of 4.
What time should I arrive at the theatre?
We advise customers to allow enough time to travel to the theatre. We recommend patrons to arrive up to 40 minutes prior to the show.
What if I’m running late and the performance has started?
Patrons arriving late will not be admitted until a suitable break in the performance.
How do I retrieve my e-tickets?
If you nominated Print At Home tickets OR mobile tickets as your delivery, please click here for instructions on how to access your e-tickets for Frozen.
Who to contact if I have not received my tickets to Frozen?
If it’s 48 hours before the event and you’re still waiting for your Frozen tickets, click here to contact Ticketmaster Fan Support.