What if I am sick on the day of the performance?
If you have tested positive for COVID-19 or are waiting for a test result and are required to isolate, please contact us online here and we will be happy to exchange your tickets for a future performance. If you have cold or flu-like symptoms on the day you are due to attend a performance then please do not attend the theatre. Please call the Capitol Theatre Box Office and we will gladly offer to move you into a future performance.
Will the theatre have a COVID safety plan in place?
The Capitol Theatre will operate in accordance with its Covid Safety Plan with the goal of ensuring that your experience at the theatre is made as safe as reasonably possible. The Covid Safety Plan applicable at the time of your visit will be made available on the theatre’s website. The Covid Safety Plan applicable at the time of your visit is available on the theatre’s website.
Will Frozen be playing anywhere else in Australia?
Ticketmaster is only selling for Sydney season. Please visit frozen website to be up to date with future announcements and ticket releases.
How long is the show running in Sydney?
Frozen is playing for strictly limited season until 23 May 2021. No further extension is possible.
Can I exchange dates?
Please click here to view the Frozen exchange policy.
What are the different price reserves or price categories available?
Ticket prices for Frozen vary depending on seating location, performance date and time and peak period such as school holidays. Please check the Frozen website or Ticketmaster system for pricing.
Why can’t I find the tickets I want to Frozen in Sydney?
Customers are advised to book their tickets in advance as tickets do sell fast. Best prices and best availability can be found in mid-week evening performances and in non-school holiday periods.
Your website says that there are no tickets available to some performances of Frozen. Will there be tickets available at the venue?
Customers are advised to book their tickets in advance as tickets do sell fast. Occasionally, a limited number of seats become available at the venue box office from 2 hours prior to the performance time. This is subject to availability and cannot be guaranteed.
Do I need to purchase tickets in advance?
We encourage customers to purchase tickets in advance to ensure best seating locations and best price. Some performances during school holidays particularly can be heavily booked.
I purchased tickets via a third party site ie: Helloworld, Qantas Holidays, or Flight Centre and have a question or request about my ticket.
Please reach out to your point of purchase.
What is the performance schedule?
The performance schedule varies. Please visit ticketmaster.com.au for the most up to date schedule.
What is your babes in arms policy?
Infants under the age of two are permitted free of charge provided they do not occupy a seat and that a complimentary babes in arms ticket from the box office is obtained on the day of the performance. Please be advised that Frozen is not recommended for anyone under the age of 4.
What time should I arrive at the theatre?
We advise customers to allow enough time to travel to the theatre. We recommend patrons to arrive up to 40 minutes prior to the show.
What if I’m running late and the performance has started?
Patrons arriving late will not be admitted until a suitable break in the performance.
How do I retrieve my mobile ticket?
To access your Mobile tickets, you will need to log into the mobile web browser to your Ticketmaster account and go to your 'orders' page and download the tickets. Please click here to find some helpful tips on how to gain access to your mobile tickets.
If the word "rescheduled" appears on your ticket, that is because the performance has been rescheduled from the original July season. These performances are proceeding.
Who to contact if I have not received my tickets to Frozen?
If it’s 48 hours before the event and you’re still waiting for your Frozen tickets, click here to contact Ticketmaster Fan Support.