Your performance of Moulin Rouge! The Musical has been rescheduled...
As you may be aware, Victoria’s new Roadmap to Deliver the National Plan estimates large indoor entertainment venues will not be able to re-open until November 2021 at the earliest. The good news is the season of Moulin Rouge! The Musical will still proceed at Melbourne’s Regent Theatre when permitted by the Victorian Government.
The exchange is automatic and your tickets are valid for the same session time on a new date, please refer to the list here.
Your exchange is automatic, on a like-for-like basis, meaning you will have the exact same seat, just on a different date. Any drink vouchers, packages, programs etc that were attached to your October 2021 booking will appear on your new March 2022 booking automatically. There are no costs associated with this exchange.
What happens now?
There is nothing you need to do. Your tickets will be automatically updated and you will retain your original seats for the new date.
We have rescheduled your tickets to a performance which is not yet on sale to ensure we can offer you the same seats as your original booking, however, we do understand that you may wish to attend an earlier performance. Your new tickets are still covered by the Moulin Rouge! The Musical Exchange Policy if you need to make a change in the future.
Can’t make it? You will need to request a refund.
If you require a refund, please follow the steps here from Thursday 30 September 2021, once your March 2022 tickets are visible in your Ticketmaster account. It is imperative that you follow the instructions to ensure your request is actioned correctly.
Refund requests must be submitted prior to 5pm on Friday 29 October 2021.
Please note that if you do not request a refund by this date, we will take it that you can make the rescheduled show and a refund will no longer be available as a result of rescheduling the event. If you request a refund after this date, you may not be entitled to a refund as it will be considered a “change of mind”, and refunds will only be given where required by law or at the discretion of the event organiser.
Please note, only the credit card holder who purchased the ticket(s) can seek a refund via the method outlined above. If you received your ticket(s) any other way, including via "Ticket Forward", you will need to contact the original ticket buyer for your refund.
If you purchased a Group Booking directly through our Specialised Ticketing team please click on this link to contact them directly regarding changes to your booking.
Please understand that given the extraordinary circumstances, our Fan Support teams are incredibly busy at the moment. You can find lots of information and answers to your questions in our information portal
We apologise for any inconvenience caused, and thank you for your understanding.