Important Information About Your Booking – The Phantom of the Opera
We're thrilled to announce the rescheduled performance dates for The Phantom of the Opera at the Sydney Opera House.
What happens now?
Your tickets will be automatically rescheduled and you will retain your original seats for the new date.
We have rescheduled your tickets to a performance which is not yet on sale to ensure we can offer you the same seats as your original booking.
New tickets will be issued via Print at Home email within the next 2 weeks. Please keep an eye on your inbox/junk/spam folder. Your new tickets will not appear in your Ticketmaster Account and only the tickets in your email can be used for entry on event day.
Can’t make the new date? You will need to request a refund.
If you require a refund, please follow the steps here. It is imperative that you follow the instructions to ensure your request is actioned correctly.
Refund requests must be submitted prior to 5pm on Saturday 6 November 2021.
Please note that if you do not request a refund by this date, we will take it that you can make the rescheduled show and a refund will no longer be available as a result of rescheduling the event. If you request a refund after this date, you may not be entitled to a refund as it will be considered a “change of mind”, and refunds will only be given where required by law or at the discretion of the event organiser.
Please note, only the credit card holder who purchased the ticket(s) can seek a refund via the method outlined above. If you received your ticket(s) any other way, including via "Ticket Forward", you will need to contact the original ticket buyer for your refund.