Recently you were sent an email regarding your Something for Kate at The Fortitude Music Hall being rescheduled. The rescheduled date on this email was incorrect.
The email should have read:
The event organisers have been in touch to let us know that Something For Kate on Monday 4 October 2021 has been rescheduled. The event will now be taking place on Sunday 13 March 2022 at The Fortitude Music Hall.
What happens now?
Your tickets will be valid for Sunday 13 March 2022. You don’t need to do anything, just hold on to your tickets.
Can’t make it? You will need to request a refund.
If you require a refund, please follow the steps here. It is imperative that you follow the instructions to ensure your request is actioned correctly.
Refund requests must be submitted prior to 5pm on Saturday 27 November 2021.
Please note that if you do not request a refund by this date, we will take it that you can make the rescheduled show and a refund will no longer be available as a result of rescheduling the event. If you request a refund after this date, you may not be entitled to a refund as it will be considered a “change of mind”, and refunds will only be given where required by law or at the discretion of the event organiser.
Please note, only the credit card holder who purchased the ticket(s) can seek a refund via the method outlined above. If you received your ticket(s) any other way, including via "Ticket Forward", you will need to contact the original ticket buyer for your refund.