The Rubens has been rescheduled...
Due to the latest Victorian government announcement & the reintroduction of density restrictions, a new date has been confirmed for your tickets to see The Rubens at Forum Melbourne. Due to an operational change, your Ticketmaster mobile tickets for Saturday 5 February 2022, 7:30pm show, will no longer be valid and new tickets for the re-scheduled show on Thursday 5 May 2022, 7:30pm will be emailed to you in the coming weeks. Your tickets will now be sent to you as Print-at-Home pdf files.
A message from the Band:
We hope you're all doing ok! We are incredibly sad to have to push back our Victorian and South Australian dates once again. With the extension of the Government restrictions we have no choice but to postpone the shows. We are very determined to honor these shows and make sure we come and play in your respective places. We are so grateful that some of you have literally held onto tickets for 2 years. We cannot thank you enough for your support and hope we can see you at the new date.
It is currently a government requirement for patrons over the age of 18 years to show proof of their full-vaccination status when attending a live performance venue. You can do this via the Service Victoria app, or by storing the certificate in your digital wallet, or presenting a physical certificate. Patrons can also present a valid written medical exemption. It is also currently a requirement to wear a mask while at the venue. Forum Melbourne are monitoring the latest advice from the Australian and Victorian Governments. They recommend checking their website for the most current updates.
What happens now?
Your new tickets for Thursday 5 May 2022 will be emailed to you in the next few weeks.
Your new tickets will be sent to you as Print-at-Home pdf files. You can print out your tickets, or save the file on your mobile device for easy access and entry into the theatre on the day. Access the e-mail on your mobile device, double click on the attachment and save it to your phone. You now have your tickets stored! You can scan them at the venue. All you need is Adobe Acrobat Reader 5.0 or higher.
Please check your inbox/junk/spam folder. Your new tickets will not appear in your Ticketmaster Account.
Only the tickets we are emailing to you can be used for entry on event day
Can’t make it? You will need to request a refund.
If you require a refund, please follow the steps here. It is imperative that you follow the instructions to ensure your request is actioned correctly.
Refund requests must be submitted prior to 5pm on Saturday 26 February 2022.
Please note that if you do not request a refund by this date, we will take it that you can make the rescheduled show and a refund will no longer be available as a result of rescheduling the event. If you request a refund after this date, you may not be entitled to a refund as it will be considered a “change of mind”, and refunds will only be given where required by law or at the discretion of the event organiser.
Please understand that given the extraordinary circumstances, our Fan Support teams are incredibly busy at the moment. You can find lots of information and answers to your questions in our information portal.
Forum Melbourne will send a pre-show email with set times, COVID Safe steps and general venue information.