When is Ed Sheeran going on tour?
Ed Sheeran is heading out on his +- =÷ x Tour with an Australia/New Zealand leg across February and March 2023
Where is Ed Sheeran performing on his 2022 AU/ NZ tour?
Ed Sheeran will be visiting the following Australia/New Zealand venues sold by Ticketmaster on his 2023 tour:
Eden Park, Auckland, NZ on Friday 10 February 2023
Optus Stadium, Perth, WA on Sunday 12 March 2023
When do Ed Sheeran tickets go on sale?
Tickets for Ed Sheeran's Optus Stadium performance will go on sale to the general public from:
Eden Park – 11:00am (local time) on Wednesday 23 March
Optus Stadium - 2:00pm (local time) on Wednesday 23 March.
Please note: You need to have your mobile/smartphone on hand during the purchase process.
Where can I buy tickets?
Tickets can only be purchased via the Ticketmaster website. There are no Outlet or Call Centre sales.
How can I buy Ed Sheeran tickets?
In preparation for tickets going on sale, we recommend that you create an account if you do not have one already.
The promoters of Ed Sheeran are committed to combatting unethical secondary ticketing and resale.
Your mobile/smartphone will be your ticket which will be contained within an app. Once the tickets have been purchased you will receive a simple email confirmation as proof of purchase. This is NOT your ticket or ticket(s).
You will receive instructions on how to access your ticket(s) much nearer to the shows.
Upon arrival at the show, you will then be required to present your mobile/smartphone device containing your ticket(s), and you’ll scan yourself and your party into the venue via the turnstiles/entrances.
How will my mobile/smartphone be linked to my ticket?
- Your mobile number will be verified and linked to your tickets during checkout.
- Your tickets will only be accessible within the Ticketmaster App
- You will need to unlock your tickets using your verified mobile number closer to the date of the event.
- If you don’t have the Ticketmaster App, please download it to your mobile device after purchase and sign in with your account details.
- Please ensure your phone is fully charged when you arrive at the venue so that you can access your tickets.
How will my mobile number be verified in checkout?
During the checkout, you’ll be presented with a box to provide the mobile phone number you want to link to your ticket. A code will then be sent to this mobile phone and you will be required to enter this code before you can proceed. This number will then be linked to your order. When you can unlock your tickets, a code will be sent to this number again for you to enter.
How much are the ‘’face value’’ tickets?
The tickets range between $89.90 - $189.90 and are subject to a handling fee.
How do I arrange to buy tickets for someone with accessibility needs?
Accessible Seating tickets for wheelchair and companion card holders (where applicable) will be available to purchase online if you have a smart phone for ticket delivery. Alternatively, all Accessible Seating bookings can be requested by contacting:
Please ensure you include the Event Name, Venue, Date and Time along with your contact details in all booking requests.
How many Ed Sheeran tickets can I buy?
There will be a strict limit of six (6) tickets per show date per transaction. This restriction is in place in order to give as many people as possible a fair chance to buy tickets. The whole party must arrive at the same time as the person with the mobile/smartphone device containing all the tickets.
Please note: Any and all transactions that are detected as bot purchases, patrons creating duplicate accounts in order to purchase more than the ticket limit or any action that indicates a suspicious purchase in excess of the ticket limit will be cancelled.
What if we want to go as a bigger group/family?
You will have to try to complete another order with another mobile device.
Can I buy Ed Sheeran tickets as a gift?
The matching ID of the surname of the lead booker will be an entry requirement. The other tickets bought by that person can be used for other people as long as they ALL arrive with the lead booker. If you want to buy tickets as gifts then you’ll also have to attend to get your recipients into the show.
What are the age restrictions?
All venue age restrictions are clearly displayed on the sales pages on the website.
This is a licensed, loud music event, staged over a long time and we do not recommend attendance by children aged 5 years and under. Children 14 and under must be accompanied by a parent or legal guardian at all times and have purchased a valid ticket. No concession tickets will be available for children, they must have a ticket.
In the unlikely event, you are looking to purchase tickets on behalf of 15-18 year olds who do not have access to a smartphone we recommend that you attend the show with the group.
What are the entry requirements?
To gain access to the concert you are required to bring your fully charged mobile phone or smartphone. You may be required to produce your email booking confirmation and a valid form of photo ID that matches the name on the confirmation.
Accepted forms of Photo ID are
- Driver Licence or Learner Permit (from any country) including Digital Driver Licences
- Passport (from any country)
- KEYPASS Photo ID Card or Keypass in Digital iD
- KIWI Access Card (New Zealand only)
- Any other recognised Proof/Evidence of Age/Identity or Photo Card.
All Acceptable ID must be written in English or if not written in English, then accompanied by an official English translation.
For a foreign Driver Licence not written in English, an International Driver Permit issued in the foreign country of origin (and including a photo of the licence holder and translation) should be presented with the Foreign Driver Licence.
What if my phone is out of battery so I can’t access my ticket(s)?
Please make sure your phone is fully charged before you leave the house to avoid this situation. If you run out of battery go to the box office where someone will be able to assist you to find your order.
What if I lose my mobile phone or change my number before the shows?
Please contact us via your My Account.
What if my mobile phone was lost or stolen on the day of the show?
Don’t worry, we have a full record of every lead booker who bought tickets for the shows and will be able to help. Please make your way to the box office in the first instance.
When will we receive our tickets?
Remember, we are operating a digital mobile/smartphone ticketing system. Therefore, no physical tickets will be posted or emailed in advance. Your phone contains your ticket(s) and they’ll be sent to you nearer to the time of the shows.
Are cameras allowed?
Professional cameras (deemed as cameras with removable lenses), video and recording equipment are strictly forbidden. Personal use cameras and smartphone cameras are fine.
How early should we turn up?
Check the website for door opening times and do allow yourself plenty of time to get in before the start of the show.
What if I can’t get in with my tickets – it failed to scan and I’ve been turned away at the turnstile?
Don’t worry, we can try and help you. In the first instance, head to the box office where someone will be able to help you work out what’s gone wrong. Remember DO NOT buy a ticket from someone you don’t know either in person on the street OR from an unauthorised secondary ticket website.
I can’t go any more and need to sell on my ticket. What do I do?
For information on how to sell your tickets through our resale platform, click here: https://shops.ticketmasterpartners.com/resale
What is unethical secondary tickets and ticket resale?
Unethical secondary ticketing is when people buy tickets at face value and then resell them at inflated prices via non-artist approved methods and websites, thus denying real fans the chance to buy at face value.
Ticket touts and unauthorized resellers use multiple payment cards, false identities and sophisticated computer programmes (“bots”) to buy up large amounts of tickets which they then offer for resale at highly inflated prices.
What else are you doing to combat the secondary market?
Your mobile phone number is linked to your ticket order. Your tickets are linked to both your account with your chosen ticket agent AND you mobile phone number. This means your ticket and the individual information you gave when you purchased are linked. If a ticket is resold in any method other than via official face-value resale channels then the mobile phone number will not be linked to the ticket(s) and you will be refused entry to the venue.