How do I sell my tickets?
If Resale is available for your event, it's really easy to list your tickets for resale directly from your Ticketmaster account, simply follow the steps below:
- Login to your Ticketmaster account
- Find the ticket (or tickets) you no longer need.
- Hit "Sell"
- Set the price
- Fill out the requested information and hit “List”
You will be required by our payment provider, Adyen, to provide an Australian bank account to receive payment in Australian dollars and other information as required by Adyen. If you do not have an Australian Bank Account, or do not wish to use Adyen, you will not be able to list your tickets for sale.
Our payment provider performs checks to authenticate the information provided at the time of listing. This helps us to prevent fraud.
Once these checks have completed and accepted your listing will go live.
Listings are removed 3 business days before an event takes place and any unsold tickets will remain yours.
Your tickets will be listed on Ticketmaster and if they sell, you’ll receive an email confirmation right away.
My tickets have sold, what happens next? ⌚
If your tickets sell, we’ll email you right away to confirm. The tickets will be re-issued and the buyer will be allocated new barcodes for entry.
You won’t need to do anything, just sit back and wait for us to issue payment to you.
When will I get paid for my sale? 💷
After the tickets have been reissued, we’ll then arrange for payment to be issued to you, usually within the following 10-12 business days, so long as you have provided all required information including Australian bank account details to Adyen our payment provider.
We’ll email you again to confirm when we’ve made payment to your bank account.
The payment can then take another 3-5 business days to show in your bank account and will show on your bank statement as Adyen, our payment provider.
You will be required by Adyen, to provide an Australian bank account to receive payment in Australian dollars. If you do not have an Australian Bank Account, you should not list your tickets for resale as payment for your tickets would not be processed.
If your bank account details have changed you can log in to your account to update these: just click on “My Profile” & “Seller Details” and enter the new bank account information.
Can you make payment to a credit / debit card? 💳
All payments for resale tickets will be processed through “Adyen for Platforms”. Such payment processing services will be provided by Adyen to you directly on the Adyen terms and conditions.
Adyen will only make payment to an Australian bank account in your name. Payment will be made to this bank, which must match the name and address that you provide.
We can't make payment onto a credit or debit card, or by any other means. If you do not wish to use Adyen for Platforms, or do not have an Australian Bank Account, you should not list your tickets for resale as payment for your tickets would not be processed.
To check the details you have given us or update them, go to your account and click on My Profile and then Seller Details.
Can I cancel my Resale listing? 🖱
If your tickets have not yet sold, you can simply click on "cancel listing" which is displayed under your tickets in My Account.
You can relist them up until tickets for the event are taken off sale, which is usually 3 business days before the event.
Any tickets that have already sold can't be cancelled, as a contract will have been formed between you and the buyer and the sale has to be honoured.
What happens if my tickets don’t sell? ⏳
Tickets usually remain on sale until 3 business days before the event. After this, they’re removed to make sure there is enough time for them to reach a buyer in time for the event.
We’ll send you an email if your tickets sell, but all sellers are advised to monitor their listings by logging into their account. If you want to remove any unsold ticket(s) before the expiry date you can also do that from your account.
Any tickets that don’t sell remain yours to use as you wish, but we can’t make payment for any tickets that haven’t sold.
Are my tickets guaranteed to sell? 🤔
No, unfortunately, we can't guarantee that your resale tickets will sell.
How can I change my bank details for my resale order?
Resale payments are paid into the Australian bank account you provided when listing your tickets. If your bank account details have changed you can log in to your account to update these.
To do this, simply click on "View Upcoming Events" then click on the "My Account" icon in the top right-hand corner.
Then just click on “My Profile” & “Seller Details”. This will take you to Adyen, our payment provider, so that you can enter the new bank account information.
Don’t forget you’ll be paid in the currency you bought your tickets in, so make sure your bank accepts this currency to avoid a bank charge or failed payment.
Your name and address must match the details associated with your bank account or the payment will not go through.
If you do not wish to use Adyen for Platforms, or do not have an Australian Bank Account, you should not list your tickets for resale as payment for your tickets would not be processed
Why can’t I sell my tickets through my Ticketmaster account?
We try and make as many tickets available for resale as possible. However, there may a small number of circumstances where you will see "Resale not available"
- The Events Organiser or artist hasn't activated resale.
- The booking over the telephone
- You purchased the tickets from resale.
- Your tickets are part of a package (VIP, Hotel, Parking, Album or Merchandise)
- You received your tickets by ticket forward
- The event is within three working days.
- If your tickets are not digital tickets (Mobile or Print at home)
- Your order includes accessible tickets.
If your order shows "resale not available" then unfortunately you will not be able to resell your tickets with us.
If you have mobile tickets and you see the "Transfer" button, you will be able to transfer your tickets to a friend or family member.
I cannot see my tickets in My Account, can I still sell them?
Only tickets that show in your Ticketmaster account can be sold on Resale.
If you have made a booking over the phone or if you have opted for a non-digital ticket, unfortunately, these tickets won't show in your account so you won't be able to list them for Resale.
Similarly, any tickets booked through one of our partner sites, such as Moshtix will not show in your Ticketmaster account and therefore you will not be able to list these through Resale.
If you wish to sell Accessible Primary Tickets, and associated companion card tickets, please contact us, as these require assistance.
Only some of my tickets have sold. Is that normal?
All resale tickets on Ticketmaster can be sold individually. Buyers can select from the available listings and can choose how many tickets they wish to buy.
So, if you have more than one ticket listed, it is possible not all of them will sell.
Unfortunately, we can’t guarantee how many (if any) tickets will sell or in what order they’ll sell.
I can't see my Resale tickets available to buy on the website
Tickets that are available for resale are indicated by a pink dot on the event page, if you can't see your listing please first check your account is verified by our payment provider Adyen.
You can do this by viewing your Seller Profile in My Account as our payment provider Adyen may need some documentation to verify your details before the listing can be shown.
Standing tickets, also known as General Admission (GA) Resale tickets show as Best Available on our site. This means only one General Admission listing will be shown at a time.
Can I sell my tickets on Resale if I live outside Australia?
You will be required by our payment provider, Adyen, to provide an Australian bank account to receive payment in Australian dollars.
If you do not have an Australian Bank Account, you should not list your tickets for resale as payment for your tickets would not be processed.
If you do have an Australian bank account. Your tickets will be listed on Ticketmaster and if they sell, you’ll receive an email confirmation right away.
Can I reduce the price of my listing?
You can cancel and relist your tickets for a different price at any time before your tickets sell by logging into the ‘My Account' section of the website.
Please note: you can’t remove a listing after the tickets have sold.
You set the price of your tickets, so you can list your tickets for up to 110% (inclusive of resale seller fee) of the price you originally paid, excluding fees and delivery.
If you have purchased additional add-ons (such as gift wrap/donations/parking/collector tickets) or additional international delivery, these cannot be included in your listing price.
When listing your tickets, we’ll always tell you the maximum your tickets can be listed for (which allows for the deduction of our Seller Fee/Seller Infrastructure Charge).
Please be aware that we cannot accept listings less than 3 business days before an event, so if you cancel your listing during this time, you will not be able to relist at a different price.
Received an email about verifying your account?
Before payment can be issued, our payment provider Adyen Marketpay performs checks to authenticate the information provided at the time of listing. This helps us to prevent fraud.
If Adyen encounters any errors when making these checks, in line with their “KYC” (Know Your Customer) requirements, Adyen may ask you for some documentation in order to verify the information provided.
If that’s the case we’ll send a 'Seller Verification' email to you to let you know and you'll be able to upload the documents via a link to Adyen that you can access by clicking on your "Seller Profile".
Please be assured that any documents you provide will only be used to verify your information.
Can I sell In Demand Tickets?
Of course. But you should be aware that these will be shown as Resale Tickets, though they may be identified as In Demand tickets in the ticket restriction information.
Rest assured we're also working hard to include more information on ticket type, so keep checking back!
How can I contact you about Resale?
There's lots of information here on our helpdesk and it's really easy to use. Just enter your questions into the search bar and view the results...95% of our customers usually find the answers they need without having to contact us. If you are having trouble finding an answer to your question, please see how to contact us, here.