If an event is cancelled, typically no action is required to obtain a refund for the face value of each ticket. It will be processed to the original payment method used at time of purchase and should appear in your account within 3-5 business days. Different rules apply to tickets obtained through Ticket Transfer or Resale (and some others.) Refer to your email notification for your available options.
If you purchased tickets at a Box Office or Outlet to an event that has now been cancelled, we’ll reach out to you with next steps. Visit our help page for more information.
You can check if your event has been altered or cancelled on our Event Status Updates page.
For more information, see our Purchase Policy.