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• Event Status Updates

  

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• Mary Poppins FAQs

  

  MARY POPPINS begins performances at the Sydney Lyric Theatre on Sunday 15 May 2022.

  Be sure to visit the Sydney Lyric Covid-Safety Policy prior to your performance for the most up to date information on COVID-19 venue protocols.

  WHEN DO TICKETS GO ON SALE?

  Tickets for MARY POPPINS Sydney engagement will go on Ticketmaster Australia on Monday 6 December 2021. The only authorised ticket seller for MARY POPPINS tickets at Sydney Lyric Theatre is Ticketmaster, as well as through authorised travel package partners.  Please be aware that the Sydney Lyric has no obligation to honour tickets purchased via unauthorised re-sellers, as these may be invalid tickets. If you attend with a ticket purchased via an unauthorised re-seller such as Viagogo, eBay, Gumtree or otherwise, you may be refused entry. For more information, please see Foundation Theatre's Resale and Scalping Explained page.

  The Sydney Lyric Theatre box office is open Monday-Friday from 9am-5pm AEST and from 11am AEST on Saturdays and Sundays. The Box Office cannot assist with general ticket sales from 1.5 hours prior to any performance time and does not usually operate on Public Holidays. Check performance times here.  

  Please note, the Sydney Lyric Theatre is currently only open for fully vaccinated customers aged 16+ and accept Cashless Payments Only at this time.

  All bookings for MARY POPPINS at Sydney Lyric Theatre tickets will be through Ticketmaster.

  HOW MUCH WILL TICKETS COST?

  Ticket prices for MARY POPPINS vary by performance, seat location, and during peak periods such as public and school holidays. Prices are subject to change but start from $59.90* AUD.

  *Subject to availability. $59.90 ticket price is based on D Reserve ticket on Tu-Th & Sun 630pm performances outside of school holidays.  An additional $9.40 Ticketmaster Transaction Fee per booking applies.

  THE LOTTERY

  A limited number of tickets will be available on the MARY POPPINS ticket lottery.  Details will be announced closer to the start of the season. 

  CAN I BUY A GIFT VOUCHER?

  MARY POPPINS Ticketmaster gift vouchers will be available to purchase on Ticketmaster from mid-December. The gift voucher is valid for redemption on performances in the Sydney MARY POPPINS season at Sydney Lyric Theatre or any event sold on Ticketmaster.com.au. Redemption is subject to ticket availability.

  HOW MANY TICKETS CAN I BUY?

  There is an 8 ticket limit per household. All orders will be reviewed for duplicate accounts, bots, or other means being used to circumvent the 8 ticket limit. Fraudulent ticket orders may be cancelled without notice.

  Why the limit? The ticket limit is in place to allow as many people as possible the opportunity to purchase tickets for MARY POPPINS. 

  WHAT IF I WANT TO ACCESS GROUP SALES AND BOOK MORE THAN 8 TICKETS?

  Groups of 10 or more can purchase tickets through Ticketmaster Groups.

  For more information on groups, please visit Ticketmaster Groups Department by clicking here.

  CAN I GET A REFUND OR EXCHANGE MY TICKETS FOR ANOTHER DATE ONCE I PURCHASE MY TICKETS?

  As with all ticket purchases, we recommend that you check/confirm dates and times of the performance you intend to purchase before completing the checkout on Ticketmaster as we cannot exchange or refund tickets once they are confirmed. There are no refunds or exchanges on tickets once they are purchased if you change your mind or for personal reasons.

  WILL THE THEATRE HAVE COVID-SAFE PROTOCOLS IN PLACE?

  Masks are mandatory at all times in the theatre for those aged 12 and up. The Sydney Lyric Theatre will operate in accordance with its Covid Safe Plan with the goal of ensuring that your experience at the theatre is made as safe as reasonably possible.  The Covid Safe Plan applicable at the time of your visit will be made available on the theatre’s website here.

  In accordance with NSW Health, the Sydney Lyric is currently selling tickets up to its full capacity for all performances of MARY POPPINS. This means that there will not be physical distancing within the auditorium, and you will have patrons sitting directly next to, in front of, and behind you. 

  WHY ARE THERE TICKETS ONLINE THAT ARE TWICE AS EXPENSIVE AS YOUR LISTED TICKET PRICES?

  If you search MARY POPPINS on the internet, you will likely find many re-sale sites advertising MARY POPPINS tickets at prices higher than those on our official site. Be aware of what website you are on before you make any purchase.

  Ticketmaster.com.au is the authorised ticket seller for MARY POPPINS at the Sydney Lyric Theatre.

  In NSW it is illegal to resell a ticket for more than 10% of the face value of the ticket. Please be aware the Sydney Lyric Theatre has no obligation to honour tickets purchased via unauthorised re-sellers, as these may be invalid tickets.  If you attend with a ticket purchased via an unauthorised re-seller such as Viagogo, eBay, Gumtree, or otherwise, you may be refused entry.

  WHAT IF A PERFORMANCE IS SOLD OUT?

  We anticipate demand will be high for MARY POPPINS tickets and recommend that customers book early for best availability. If the performance you wish to attend is sold out, we recommend the following:

  • Look further into the season for other performances.
  • Saturday matinees and evenings and Sunday matinees will be the performances that are highest in demand, so consider attending a Tuesday, Wednesday, Thursday or Sunday evening performance.
  • Continue to check back on sold-out performances in the event additional seats get released.

  IS THE SYDNEY LYRIC THEATRE AN ACCESSIBLE VENUE & HOW DO I BOOK WHEELCHAIR/COMPANION CARD BOOKINGS?

  Once tickets go on sale, to make a wheelchair or companion card booking or have questions about venue accessibility, call (02) 9509 3600 or email access@foundationtheatres.com.au during normal business hours, Monday-Friday from 9am-5pm AEST. Please note that companion card tickets can only be collected at the box office from 1 hour prior to the performance booked.  The companion must present the companion card provided when booking before tickets can be handed to the patron.

  WILL THERE BE SIGNED OR AUDIO DESCRIBED PERFORMANCES DURING THE RUN?

  Yes. There are currently plans underway to include AUSLAN signed performances and audio described performances of HAMILTON. Performance dates and booking details will be forthcoming.

  WHAT IS A LYRIC DELUXE SEAT?

  Lyric Deluxe tickets are sold in pairs and provide an upgrade to your in theatre experience with:

  • Two great seats show tickets (Premium or A Reserve as chosen)
  • A souvenir show program
  • Two glasses of Veuve Clicquot (or other bar selection)
  • Two Choc Top Ice Creams
  • Luxury chocolate selection
  • Express package collection from our VIP Lyric Deluxe collection counter before the show

  The Lyric Deluxe package is designed to be shared between two people.

  WHAT IS THE SEATING LAYOUT OR STAGE VIEW?

  You can find the seating layout and stage views on the Sydney Lyric Theatre website here which includes virtual tour links for the Stalls, Dress Circle and Grand Circle of the theatre.  Please note these seating plans give an indicative view and layout of the theatre and may not be the same for every production.  If you have a question about the theatre or seating layout, please feel free to call the theatre on 02 9509 3601 during business hours and talk to one of our team.

  WHAT IS THE RUNNING TIME FOR MARY POPPINS? 

  Running time is approx. 2 hours and 50 minutes, including intermission.

  ARE THERE THEATRICAL EFFECTS IN MARY POPPINS?

  MARY POPPINS contains theatrical smoke and fog effects, pyrotechnics, strobe lighting and loud noises.

  IS THERE AN AGE RECOMMENDATION? 

  MARY POPPINS is recommended for a general audience. As an advisory to adults who might bring young people, we recommend MARY POPPINS for ages 7 and up. All persons aged 16 or under must be accompanied and sat next to the accompanying adult. All persons entering the theatre, regardless of age, must have a ticket. 

  WILL I BE ADMITTED INTO THE PERFORMANCE IF I ARRIVE LATE TO THE PERFORMANCE?

  Entry to and exit from the theatre may be different from your last visit in response to the physical distancing recommendations of NSW Health, so it is a good idea to come to the theatre at least 45 minutes prior to the show start time noted on your ticket.

  Once the performance starts latecomers will be seated at the discretion of management at a suitable break in the performance.

  WHERE IS THE SYDNEY LYRIC THEATRE?

  The Sydney Lyric Theatre is located at 55 Pirrama Road, Pyrmont NSW 2009, and is accessible through The Star complex.  For information on how to get to the Sydney Lyric, please click here.

  For more information on the venue’s service and amenities, as well as its policies, please visit the venue’s website here: www.sydneylyric.com.au/

• Formula 1 Rolex Australian Grand Prix 2022

  

  Public on-sale for Park Pass (GA) and Grandstand tickets will be on Thursday, 2 December 2021.

  Ticket Types

  Grandstands- Adult, Children aged 2-14. Kids under 2 do not need a ticket.

  Park Pass (GA)- Adult, Children 14 and under go free with an accompanying adult.  Limit of 4 free kids per paying adult, Concession - available to eligible pensioners (senior cards not accepted) and full-time students, Family ticket - 2 Adults & 2 Juniors 14 Years & under only

  COVID-19 Policy

  For the Event, AGPC has developed a set of COVID-19 Special Conditions that include refund options for

  patrons for COVID-19 related circumstances.

  These terms allow for a patron to obtain a refund where that patron is prevented from travelling to Victoria for the Event due to Australian State, Territory or Federal government travel restrictions which were introduced after the patron purchased their ticket, provided the patron notifies AGPC at least 7 days’ prior to the first day of the Event of their need to cancel their ticket and seek a refund, and can provide any evidence to support the patron’s circumstances as requested by AGPC.

  It’s important to understand that if a patron purchases a ticket to the Event at a time when the border between Victoria / Australia and the patron’s home State / Country is closed, the patron will not be eligible for a refund. In these circumstances, the patron will be refunded the total retail price paid for the ticket, less any credit card and other third-party fees. AGPC will not pay for any other costs or expenses, including travel and accommodation.

  Additional steps will be taken to ensure the event is safe for all patrons including QR code tracing, sanitiser stations, COVID-Officers and ensuring all government guidelines are adhered to.

  Can International visitors book tickets?

  International visitors can book tickets to the event however, they should be aware of the limited right to a refund explained above. Based on Government advice, Australian borders are not currently open for international visitors. We strongly recommend international visitors (with the exception of those from New Zealand), do not purchase tickets to the event unless Australia’s border is open to the visitor’s home country at the time they purchase the ticket. Please review the Australian Government Department of Health website here for all updates.

  Can I purchase the same seat I have had in the past?

  Unfortunately, due to COVID-19 restrictions, the ‘Save your Seat’ program will not be available in 2022. 2020 GP Advantage members have been provided with an exclusive pre-sale to secure seats as close to their previous seats as possible.

  Park Pass (GA) ticket purchase

  Park Pass (GA) tickets will be eligible to the Register your Interest pre-sale from November 23, and from public onsale on December 2, 2021.

  Accessible Bookings

  There is accessible seating available in all categories of tickets including hospitality, grandstands, and unreserved Park Pass (GA).
  Prost, Schumacher and Moss grandstands offer reserved accessible seating. There are also unreserved accessible platforms located at Turn 2, Turn 10 and Turn 12.
  Grandstand and General Admission tickets can be purchased by contacting 1800 100 030. This phone number is reserved for patrons with accessibility requirements
  If you are interested in accessible tickets in a hospitality product, please contact AGPC on 03 9258 7166 or at corporate@grandprix.com.au.

  Do all Kids go Free?

  The ‘Kids Go Free Program’ is back again for 2022, for all juniors aged 14 and under who would like Park Pass (GA) access. Each Adult Park Pass (GA) ticket will provide free entry for up to four (4) juniors. Simply redeem the free Park Pass (GA) ticket/s by visiting the Customer Service Box Offices outside each zone at the circuit with proof of adult ticket purchase.

  Juniors (over 2 years old) who wish to occupy a Grandstand seat will need to purchase a Junior Grandstand ticket. Access to a Grandstand without an associated Grandstand ticket will not be granted.

  Junior tickets are available in Hospitality suits. Please contact corporate@grandprix.com.au.

  Will Formula 1 Australian Grand Prix 2022 be cashless?

  In order to mitigate risks to both attendees and event staff, the Formula 1® Australian Grand Prix 2022 will be a cashless event.

  Will this be a zoned event?

  No, this will not be a zoned event, and people will be able to move freely throughout the venue.

  How and when can I retrieve my ticket?

  • The Formula 1® Australian Grand Prix 2022 will be a fully digital ticketed event in 2022. There will be no gate sales or venue collection of tickets.
  • Mobile tickets will only be available in your Ticketmaster account six weeks prior to the event.
  • To access your Mobile tickets, you will need to log into the mobile web browser to your Ticketmaster account and go to your ‘orders’ page to download the tickets. Alternatively, you can also do so through the Ticketmaster app. Please click here to find some helpful tips on how to gain access to your mobile tickets.

  What do I need to know about collector tickets?

  Collector tickets can only be delivered to customers via standard mail and cannot be collected from outlets or the venue. Formula 1® Australian Grand Prix 2022 Collector tickets are not available to those without a valid Australian address. You must provide an Australian postal address to receive Collector Tickets. Dispatch commences from Monday, March 14, 2022.
  
  If you have not received your collector tickets within one week from the event, please contact customer service here, and have “AusGP Collector Tickets Not Arrived” as the subject.

  Can I purchase a 3 Champions grandstand ticket for 2022?

  Unfortunately, the 3 Champions grandstand ticket, which previously provided a ticket in a separate grandstand across Friday, Saturday and Sunday, is unavailable to purchase in 2022.

  2 Day (Weekend) and single-day tickets are still available to purchase in addition to our 4-day grandstand range, ensuring that you can still create your own flexibility in regards to your event experience.

  Do I need to purchase a Park Pass (GA) ticket in addition to a Grandstand ticket?

  A Grandstand ticket will provide access to all the precincts throughout the circuit in addition to the reserved seat of your choice. This means that a Park Pass (GA) ticket is not required to purchase in addition to a grandstand ticket.

   

• Australian Open 2022

  

  Australian Open 2022: Everything you need to know

  The countdown to the 2022 Australian Open is on!

  AO2022 Tickets

  Wondering about your tickets to the Australian Open 2022?  Here’s everything you need to know before heading to the gates!

  The Australian Open is returning in 2022 with all the biggest names and tennis moments that make it an absolute must-see event – and you can be there to see all the action! 

  Kicking off the 2022 Grand Slam run in fine form, the Australian Open will take place at the marvellous Melbourne Park precinct this January.

  We know you are counting down the days with us, but before purchasing your tickets you might have some questions – that’s why we’ve put this handy guide together with everything you need to know.

  Get ready for all the incredible on court action served up to you by the world’s best.

  Australian Open 2022 key dates

  With two weeks of tennis action ready to unfold, taking place from Monday 17 January until Sunday 30 January, you better strap yourself in.

  Tickets go on sale from Friday 19 November 2021 @ 12pm AEDT via Ticketmaster.com.au

  Tickets for AO22 Premium Dining and Tennis experiences are on sale now.

  The tournament will come to a head on Saturday 29 January when the Australian Open 2022 Women’s champion is crowned, while the Men’s Final will take place the following day, on Sunday 30 January.

  The Semifinals for the Women’s and Men’s draws will be held on Thursday 27 and Friday 28 January. The Australian Open Quarterfinals will be held on Tuesday 25 and Wednesday 26 January.

  Book with Confidence – Covid-19 Booking Protection

  When the Australian Open returns in 2022, the tournament won’t be missing any of the Happy Slam spirit you have come to know and love, but you can now enjoy it all with new measures that put your safety first.

  Next year, if COVID-19 changes your game plan, your ticket purchase will automatically be protected.

  The Australian Open 2022’s COVID-19 Booking Protection covers the full cost of your ticket or experience if you’re unable to travel to or attend the event due to COVID-19.

  It’s not an add on, it’s a guarantee** – and it comes standard with all Australian Open 2022 tickets purchased through Ticketmaster, covering ticket-holders against the following circumstances:

  • Australian Open 2022 is cancelled or rescheduled as a result of COVID-19 requirements or restrictions​
  • A specific session of the AO22 is cancelled as a result of COVID-19 requirements/restrictions​
  • The A022 is no longer able to accommodate patrons at Melbourne Park​
  • You are prevented from travelling to Melbourne from interstate due to border closures/restrictions​
  • You or anyone in your group has COVID- 19 symptoms and is required to isolate​
  • If you test positive for COVID-19 and are required to isolate​
  • If you have been identified as a close-contact to a positive case​
  • If you are currently completing a government mandated period of self-isolation

  For more information, head here.
  **Conditions apply

  All Australian Open 2022 tickets will be digital

  

  All tickets purchased through Ticketmaster*** are now digital, meaning you can easily access your tickets on your phone via the Ticketmaster app or mobile web browser via Ticketmaster.com.au, add them straight to your phone’s ticket wallet, and share them with your friends and family.

  Please note, tickets will not be accessible until closer to the event, and customers will be notified when they are able to access or forward their tickets.

  ***All tickets are digital except Collector Tickets (see below for more info)

  Download the Ticketmaster App

  I’ve bought an AO22 ticket, but I can’t access it in my account

  When you purchase your Australian Open 2022 tickets via Ticketmaster, you will receive a confirmation email. However, your tickets won’t be available to access until Tuesday 4 January at 12pm. You will receive an email notification when your tickets are ready to be downloaded – you will then be able to access your AO22 tickets in your My Ticketmaster account and forward tickets to your group.

  How do I purchase Accessible Seating tickets?

  Tennis fans who require accessible tickets to the 2022 Australian Open can purchase these through the General Public page. Please select the number of wheelchair, accessible, and/or companion card tickets you would like to purchase to view the ‘Best Available’ seating currently available.

  If you need to talk to a Customer Service Representative, please call 1300 446 925. Please note, this phone number is reserved for patrons with accessibility requirements and companion cardholders and can not process any other ticketing requests.

  ACCESSIBLE PARKING

  Accessible Parking will be available to purchase from the General Public onsale onwards (Friday 19 November @ 12pm AEDT) via Ticketmaster’s Accessible Booking line: 1300 446 925

  Collector tickets

  If you’re looking for a small piece of memorabilia to remember your AO22 experience by, look no further than a limited-edition Collector Ticket and lanyard.

  

  A collector ticket is a souvenir, 3D-style ticket which not only gets you into the event, it also serves as a treasured keepsake to be kept well after the tournament is over.  

  Collector tickets are only made available for selected events and can be purchased through the normal purchase processes – be sure to select a “Collector Ticket” when choosing your ticket type. 

  Collector tickets can only be delivered to fans via mail, and cannot be sent as Print-at-Home or E-Tickets, or collected from outlets or the venue. Collector Tickets are not available to those without a valid Australian address. You must provide an Australian postal address to receive Collector Tickets.

  Get to know Ticket Forward so everyone has their own ticket

  For fast, contactless entry at the gate, it’s never been easier for you to share your tickets with family and friends. Whether you’re buying a ticket for a friend or not everyone in your group is arriving together – Ticketmaster makes it easy to forward tickets in a few simple steps. 

  Make entry quick and easy by ensuring every adult has their own ticket loaded onto their phone via the Ticketmaster app or using a mobile web browser at Ticketmaster.com.au before arriving at Melbourne Park on AO day.

  Your tickets will not be available to forward until Tuesday 4 January at 12pm.

  1. Open the Ticketmaster App
  
  2. Tap on my events and select the event you want to Ticket Forward
  
  3.Tap ‘Forward’ below the ticket you want to share (please note: you may have to wait a moment for the ‘Forward’ button to load)
  
  4.On the ‘Select Tickets To Forward’ page, confirm the ticket you want to share (please note – you must Forward each ticket individually)Let me know 
  
  5. Tap the ‘Forward To’ button. Tap ‘Manually Enter A Recipient’ & enter your friend’s ‘First Name’, ‘Last Name’, and ‘Email Address or Mobile Number’
  
  6. Tap ‘Forward Ticket’. The ticket in your account will now say “Sent”. You can cancel or recall the Ticket Forward at any time
  
  7.Your friend receives an email, asking them to accept the forwarded tickets, and they can either login or create a new Ticketmaster account to accept.
  
  8.The tickets are now ready to go in your friend’s Ticketmaster account and marked as ‘Forwarded’ in your account

  Find out more about Ticket Forward – including how to accept and open a Forwarded ticket here.

  Get to know the Smart Queue

  If you aren’t familiar with Smart Queue, it is Ticketmaster’s way of creating a clear and fair process for thousands of fans to buy tickets in a short space of time. Fans enter the virtual Waiting Room prior to onsale time before joining the Smart Queue – which acts as a ‘virtual line’, helping us protect you and your tickets in a more effective way.

  The time you join the Waiting Room does not determine your place in the Smart Queue, so we recommend joining at least 10 minutes prior to the event going on sale but there is no need to rush.

  When the sale begins, the Smart Queue will open and everyone in the Waiting Room is given a place in line. Those who did not join the Waiting Room will be placed at the end of the line.

  • Sign in to your Ticketmaster account at least 10 minutes before joining the Waiting Room. This will speed up your purchase later.
  • Confirm you have a valid form of payment in your account with current email and billing information. This will make checkout a breeze.
  • Resist the urge to refresh. Your page will automatically refresh when you enter the Smart Queue.​
  • Keep an eye on the time! When it’s your turn, your spot will be held for 10 minutes to begin shopping.
  • Just like before, tickets are always based on availability, demand, and are not guaranteed.

  Select the seat you want using the Interactive Seating Map

  Whether you are familiar with Melbourne Park and have your ideal view already selected or you want complete control over your purchasing experience, we know that having the ability to choose your seats is super important, and we want to make sure the process is as quick as possible when you’re buying tickets against the clock.

  That’s why you have the freedom to choose the seats you want via our Interactive Seating Map.

  To get started, click on a section of the map to zoom in on seats and see what is currently available. Scroll left and right, and zoom in and out to navigate around the venue.

  Then, select a seat and zoom right in to get a preview of what your view might look like.

  Please note: If you’re booking for an event that’s in high demand, you may not see the interactive seat map when you first log on to buy tickets. In instances where we have a lot of fans trying to buy tickets at the same time, we aim to make your checkout experience as fast as possible. The interactive seating map will be deactivated to speed things up for you and boost your chances of securing tickets.

  The Australian Open 2022 will transform Melbourne Park from Monday 17 January until Sunday 30 January. Tickets are on sale via Ticketmaster.com.au.

   

• MOULIN ROUGE! THE MUSICAL FAQS

  

  WILL THE THEATRE HAVE A COVID-19 SAFE PLAN IN PLACE?

  Marriner Group (who operate the Regent Theatre) currently have measures in place as recommended by the Victorian Government, with the COVID Safe plan being updated with any changing regulations

  WHERE CAN I BUY TICKETS FOR MOULIN ROUGE! THE MUSICAL?

  Ticketmaster is the only authorised ticket seller for the Melbourne season, and this includes purchases of special seats and packages such as Can Can Table Seating and The Bohemian VIP Experience. Click here to access tickets.
  
  Moulin Rouge! The Musical is subject to a major event declaration under the Major Events Act 2009. It is an offence for a Moulin Rouge! The Musical ticket to be sold, or offered or advertised for resale, at a price exceeding its face value purchase price by more than 10%, unless the seller is authorised in writing by the ticketed event organiser. Breaches can result in heavy fines of up to $96,714 for an individual and $483,570 for a company. For queries regarding the Major Events Act, contact fairgo.forfans@ecodev.vic.gov.au
  
  We strongly recommend that you do not purchase tickets from any other website or unauthorised re-sellers (such as eBay, Viagogo, Facebook Marketplace or Gumtree) as these tickets may not be genuine, and may be charged at inflated prices. You purchase tickets from unauthorised ticket sellers solely at your own risk. The Regent Theatre is under no obligation to honour tickets which are deemed invalid for any reason and you may be refused entry.

  WHAT HAPPENS IF MY BOOKED PERFORMANCE IS CANCELLED DUE TO COVID-19 RESTRICTIONS?

  If your performance of Moulin Rouge! The Musical is cancelled, Ticketmaster will contact you via e-mail and SMS with full details on how to exchange or refund your booking.

  MAJOR EVENT DECLARATION

  To eliminate the risk of fraud, you are advised to purchase tickets from moulinrougemusical.com or ticketmaster.com.au, as purchasing a ticket from an unauthorised seller can result in the ticket holder being denied entry. Many unofficial sellers will list tickets for sale, even though they do not actually have those tickets. This is called “speculative ticketing”. They are speculating that they will be able to get tickets and then resell them to fans. Those speculative listings are not real tickets in hand (they do not actually have tickets to sell). Beware of these sellers. Moulin Rouge! The Musical is subject to a major event declaration under the Major Events Act 2009. It is an offence for a Moulin Rouge! The Musical ticket to be sold, or offered or advertised for resale, at a price exceeding its face value purchase price by more than 10%, unless the seller is authorised in writing by the ticketed event organiser. Breaches can result in heavy fines of up to $96,714 for an individual and $483,570 for a company. For queries regarding the Major Events Act, contact fairgo.forfans@ecodev.vic.gov.au

  WHAT IS THE TICKETING PRICE RANGE?

  Tickets range from $59 to $299, plus a Ticketmaster transaction fee of $9.35 per booking applies.

  WHEN WILL I GET MY TICKETS?

  Tickets are dispatched 72 hours in advance of the performance date. Please ensure your Ticketmaster account has the correct email and mobile phone number as all tickets will be delivered electronically.

  WHAT ARE CAN CAN! TABLE SEATS?

  Can Can! Table Seats are extremely close to the stage and surrounded by the action. Detailed information about Can Can! Table Seating can be found here.

  CAN I EXCHANGE MY TICKETS?

  Yes, in many circumstances - please refer to Moulin Rouge! The Musical's Exchange Policy

  WHAT HAPPENS IF I GET COVID-19 SYMPTOMS?

  Even you have the most minor of symptoms of cold or flu, please do not attend Moulin Rouge! The Musical. Refer to their Exchange Policy to attend the show on another date

  ARE GROUP BOOKINGS AVAILABLE?

  Groups of 12 or more can book via the Ticketmaster Group Bookings Department: groups@ticketmaster.com.au. Extended booking periods and special rates on selected performances are available as well as School Group allocations and Teacher ticket allotments. Click here for more information.

  IS THERE ACCESSIBLE SEATING AVAILABLE?

  Yes, we have accessible seating and companions available online or alternatively please contact the Box Office on (03) 9299 9800. Only the Stalls area of the Regent Theatre can be accessed without steps.

  HOW LONG IS THE SHOW RUNNING IN MELBOURNE?

  Ticketmaster will detail all performances currently on sale. Sign up to receive information about new ticket releases.

  IS THERE AN AGE MINIMUM?

  The show is recommended for children 12 years of age and over.

  WHAT IS THE DURATION OF THE PERFORMANCE?

  The show running time is 2 hours and 35 minutes including a 20-minute interval.

  ARE THERE STROBE LIGHTS DURING THE PERFORMANCE?

  Yes.

• THE LUME FAQS

  

  THE LUME: FAQs

  What you need to know before visiting:

  What are the opening hours of THE LUME?

  THE LUME Melbourne is open seven days a week.

  Standard Opening Hours are:

  • Monday – Thursday: 10am – 9pm
  • Friday: 10am – 10pm
  • Saturday: 9am – 10pm​
  • Sunday: 9am – 9pm

  Last entry of the day has a maximum stay 1 hour. Opening and closing times may change with demand, please check times on the date you wish to attend. 

  Where is THE LUME located within the MCEC?

  THE LUME Melbourne is located within the Exhibition Centre near the DFO and Novotel hotel. The closest entry doors are located directly in front of the roundabout at 1 Convention Centre Place. THE LUME Melbourne entry is closest to Door 17.

  Do I need a ticket?

  Yes, ticket bookings are essential.

  We strongly recommend you book tickets online in advance. Some sessions, particularly during school holidays, can be heavily booked. To ensure a comfortable and safe visit for all visitors, access to THE LUME is by timed entry. Book tickets here

  What are the ticket prices? 

  Ticket prices and session times vary according to time and date and peak periods such as school holidays. Additional transaction fees may apply

  Best prices and best availability can be found in mid-week sessions and in non-school holiday periods.

  Please refer to our website for the official schedule and prices for the date you wish to attend.

  Ticket prices start at:

  $39 for Adults

  $36 concession (seniors, pensioners, and students)

  $29 for youth ages 4-17*

  FREE for children 3 years and under when accompanied by an Adult *

  *Not available for every session. Please check the date and time you wish to attend.

  Only buy tickets from THE LUME's authorised ticketing agent, Ticketmaster. Do not purchase tickets from third-party resellers such as Viagogo as you will not be provided guaranteed entry.

  Are there concessions or group discounts offered? 

  Currently, there is a transaction limit of 6 tickets per customer for THE LUME Melbourne. Please click here to join the Groups waitlist for THE LUME Melbourne.

  Can I buy tickets at the venue?

  There are self-service points of sale and a service counter at the venue, however advanced bookings are recommended as some sessions may sell out. 

  When should I arrive?

  Please arrive 15 minutes prior to the time displayed on your entry ticket to allow for QR registration before access. Due to the popularity of the experience, we may not be able to accommodate you if you arrive outside your ticketed session. 

  How much time do I need to experience THE LUME?

  Individual visit times will vary and there is no time limit to your stay. Most visitors can anticipate spending 60-90 minutes.

  Are there Van Gogh paintings on display in the MCEC?

  The experience is not an art exhibition in the traditional sense and there are no physical original works by Vincent van Gogh on display. It is an immersive multimedia art experience that combines high-definition projections of Van Gogh’s paintings with digital surround sound, projected at a scale of 11m high which offers visitors the ability to see the details of the artist’s work unlike ever before. More than 3,000 images transform every wall and floor surface.

  What is the best way to see the experience?

  We encourage you to move around freely to view THE LUME from different perspectives. You can sit on the floor or stand against the walls, always being mindful of other visitors in the venue.

  Which scents are diffused during the experience?

  Fragrances and scents are diffused within THE LUME, curated to complement and enhance your experience. The scents contain elements associated with Provence in southern France: Cypress from the trees that Van Gogh frequently painted mixed with Lemon/Cyrus which has a fresh, bright feeling associate with sunlight and summer.

  Is it suitable for children?

  Yes. There is no minimum age to visit the experience.

  Accessibility at THE LUME - Can I access with a stroller or wheelchair?

  Yes, the venue is suitable for strollers and is wheelchair accessible. Please click here for more information on Accessibility, or contact us here to purchase your accessible tickets, companion cards are accepted.  

  THE LUME experience does not include smoke, haze, or strobe lights. While the projected animation within the experience is slow-moving, if you are sensitive to moving light please let our friendly staff know on arrival.

  Can I take photos and videos?

  Yes, you are more than welcome to take photos and videos inside the experience. Please be considerate of other visitors when taking photos.  

  Please be advised that flash photography is not permitted inside THE LUME.

  Commercial photography or video is not permitted at THE LUME without prior written permission.  If you are planning to film in or around the venue please contact THE LUME. 

  COVID-aware 

  THE LUME follows government regulations in regard to physical distancing and provides a contact-free environment. The experience is designed to be a personal journey of exploration allowing visitors to self-distance. Their top priority is to ensure the safety of visitors and staff. 

  Visitors will be required to register via QR code on arrival. Please refer to the MCEC website for additional conditions of entry. Masks are required when social distancing is not possible. If you have forgotten your mask a disposable mask will be available for purchase. 

  Hand sanitising stations are available on-site and good hand hygiene practices are encouraged for all visitors. Frequent cleaning and deep cleaning are scheduled as standard and according to Government regulations.

  For more information about venue safety, please click here. Thank you for your understanding and support in helping to keep everyone safe.

  What if I am sick on the day of my visit?

  If you have cold or flu-like symptoms on the day you are due to attend your session then please do not attend the venue. Please contact us and we will happily exchange your tickets for a future session.

  Can I exchange dates?

  Please click here to view our exchange policy.

  Are food and drinks available inside the venue? Am I allowed to bring my own?

  Yes, food and beverages will be available inside the venue at Terrace Café 1888. Bookings are not required. No outside food or beverage can be consumed inside the venue.

  Can I bring in bags? What items are prohibited?

  We encourage visitors to leave bags at home and to avoid bringing any large items. Bags may be visually inspected at entry by THE LUME Staff and may be required to be cloaked at the MCEC cloakroom.

  The following items are prohibited:

  • Food & Beverage including Alcohol
  • Illegal substances including controlled, dangerous, or illicit drugs
  • Flammable devices (flares, fireworks, and smoke bombs)
  • Anything that could be used as a weapon such as sharp items including knives
  • Suspicious items or items which may look like a weapon
  • Professional cameras or recording devices
  • Laser pointers
  • Offensive signage or clothing
  • Drones or unmanned aerial vehicles (UAVs)
  • Any other item that may cause harm or public nuisance or could interfere with others in the venue

  What else do I need to know about my visit?

  Before your visit please read the following information:

  • MCEC Terms and conditions of entry 
  • Café menu & Gift shop
  • Getting here
  • Other MCEC facilities and information FAQs

  What will the venue be doing to protect against COVID-19?

  THE LUME is working alongside the MCEC and the health department to provide the highest standards for a safe, contact-free environment. Their top priority is to ensure the safety of visitors and staff. This includes:

  • Timed entry with separate entry and exits to the venue space
  • Limiting ticket capacity within each session time slot
  • Creating a non-touch environment and providing sanitiser stations throughout the venue
  • Additional cleaning of the venue in high-traffic areas

  The experience is designed to be a personal journey of exploration allowing visitors to self-distance.  The friendly, trained staff will be guiding visitors throughout the venue ensuring COVID-aware steps are being followed.

  For more information about venue safety please click here. Thank you for your understanding and support in helping to keep everyone safe.

• Hamilton FAQs

  

  HAMILTON will begin performances at the Sydney Lyric Theatre from Wednesday 17 March 2021.

  We anticipate great demand for tickets once they go on-sale. Several measures have been put in place to ensure access to tickets is fair and equitable.

   

  TICKETING TIPS

   

  WHEN DO TICKETS GO ON-SALE?

  Tickets go on pre-sale from Monday, 24 August 2020, with general public on-sale on Tuesday, 1 September 2020.  To access tickets during the pre-sale period and stay up to date with all HAMILTON Australia announcements, we recommend that you join the waitlist by signing up at hamiltonmusical.com.au.

  The only authorised ticket seller for HAMILTON tickets at the Sydney Lyric Theatre is Ticketmaster, as well as travel package partners.

  Please be aware the Sydney Lyric Theatre has no obligation to honour tickets purchased via unauthorised re-sellers, as these may be invalid tickets.  If you attend with a ticket purchased via an unauthorised re-seller such as Viagogo, eBay, Gumtree or otherwise, you may be refused entry.

  Following the Government’s direction on social distancing, the Sydney Lyric and its box office are currently closed. All bookings for HAMILTON tickets will be through Ticketmaster.com.au.

   

  HOW MUCH WILL TICKETS COST?

  Ticket prices for HAMILTON vary by performance, seat location, and during peak periods such as public and school holidays. Prices are subject to change but will generally range between $70 to $250* AUD (not including venue packages) on ticketmaster.com.au.

  * An additional Ticketmaster Transaction fee of $9.20 per booking applies. 

   

  WILL THERE BE A TICKET LOTTERY?

  There will be a lottery for a limited number of $10 seats on all performances of HAMILTON. Details on entry requirements will be provided closer to the start of the season. 

   

  HOW MANY TICKETS CAN I BUY?

  There is an 8 ticket limit per household. All orders will be reviewed for duplicate accounts, bots, or other means being used to circumvent the 8  ticket limit. Fraudulent ticket orders may be cancelled without notice.

  Why the limit? The ticket limit is in place to allow as many people as possible the opportunity to purchase tickets for HAMILTON. All transactions online or in-person that are detected to be bot purchases, patrons creating duplicate accounts in order to purchase more than 8 tickets, or any action that indicates a purchase in excess of the 8 ticket limit may be cancelled without consideration.

   

  WHAT IF I WANT TO ACCESS GROUP SALES AND BOOK MORE THAN 8 TICKETS?

  Groups of 10 or more can purchase tickets through Ticketmaster Groups.

  For more information on groups, please email Ticketmaster Groups Department at groups@ticketmaster.com.au 

   

  CAN I GET A REFUND OR EXCHANGE MY TICKETS FOR ANOTHER DATE ONCE I PURCHASE MY TICKETS?

  As with all ticket purchases, we recommend that you check/confirm dates and times of the performance you intend to purchase before completing the checkout on Ticketmaster.

  There are no refunds or exchanges on tickets once they are purchased if you change your mind or for personal reasons. 

   

  WHAT HAPPENS IF TRAVEL RESTRICTIONS ARE IN PLACE OR I AM UNABLE TO ATTEND DUE TO COVID-19?

  Maintaining a safe and healthy environment for audiences, cast and the venue is of paramount importance.

  • If you are unwell, with any Covid-19 symptoms, contact Ticketmaster here prior to your performance by Midday (for an evening performance) & 10am (for a matinee performance) at the latest and we will work with you to exchange your tickets for a future performance (subject to ticket availability and into a performance at least 14 days after the day of cancellation).
  • If you booked your tickets and are an interstate or international traveller and are unable to attend the performance due to travel restrictions, contact Ticketmaster here no later than a week before your performance and we will work with you to exchange your tickets for a future performance (subject to availability). If borders shut suddenly within 7 days of your performance, we will also work with you to exchange your tickets for a future performance (subject to availability).
  • Exchanges are subject to availability at the time of exchange and must be of equal value of the original ticket(s) purchased. If you wish to exchange to a higher priced ticket(s), you will be asked to pay the difference in ticket price.
  • In those cases, if after following the above processes we are unable to facilitate an exchange for another performance, a refund will be offered.
  • No exchanges or refunds can be provided after the deadlines listed above or after a performance date unless required by applicable law.
  • Please note: We can only assist those who purchased their HAMILTON tickets on Ticketmaster Australia, the authorised ticket seller for the Sydney Lyric Theatre, or through approved travel package partners. If you purchased tickets through any other avenue, please contact the seller directly to learn more about their refund and exchange policy.

  WILL THE THEATRE HAVE COVID-SAFE PROTOCOLS IN PLACE?

  The Sydney Lyric Theatre will operate in accordance with its Covid Safe Plan with the goal of ensuring that your experience at the theatre is made as safe as reasonably possible.  The Covid Safe Plan applicable at the time of your visit will be made available on the theatre’s website.   

   

  WHEN WILL I RECEIVE MY TICKETS?

  If you selected mobile ticket delivery, tickets will be delivered via My Account on the Ticketmaster website and available to you from 72 hours prior to the performance.

  If you selected venue collection for your tickets, they will be available on the day of the performance only.  Tickets must be collected and personally signed for by the credit card holder who is the only person authorised to collect tickets.  For identification purposes, the credit card holder must present personal ID, the credit card which was used when purchasing the tickets, and the account confirmation number at time of collection. 

  There will be no outlet sales or tickets posted for this event. 

   

  WHAT IF I DO NOT RECEIVE MY TICKETS 72 HOURS BEFORE THE PERFORMANCE?

  If you cannot find or do not receive your mobile tickets (from 72 hours before the performance only), we recommend the following:

  • Log into your online Ticketmaster.com.au account to access your mobile tickets and double-check to ensure all details are correct.
  • Contact Ticketmaster Customer Service for further information.

  Lost or replacement tickets can only be obtained at the venue box office prior to the performance and will only be issued to the original ticket purchaser/Ticketmaster account holder upon showing valid id. 

   

  WHY ARE THERE TICKETS ONLINE THAT ARE TWICE AS EXPENSIVE AS YOUR LISTED TICKET PRICES?

  If you search HAMILTON, you will likely find many re-sale sites advertising HAMILTON tickets at prices higher than those on our official site. Be aware of what website you are on before you make any purchase.

  Ticketmaster.com.au is the authorised ticket seller for HAMILTON at the Sydney Lyric Theatre.

  In NSW it is illegal to resell a ticket for more than 10% of the face value of the ticket. Please be aware the Sydney Lyric Theatre has no obligation to honour tickets purchased via unauthorised re-sellers, as these may be invalid tickets.  If you attend with a ticket purchased via an unauthorised re-seller such as Viagogo, eBay, Gumtree, or otherwise, you may be refused entry. 

   

  WHAT IF A PERFORMANCE IS SOLD OUT?

  We anticipate demand will be high for HAMILTON tickets and recommend that customers book early for best availability. If the performance you wish to attend is sold out, we recommend the following:

  • Look further into the season for other performances.
  • Saturday matinees and evenings and Sunday matinees will be the performances that are highest in demand, so consider attending a Tuesday, Wednesday, Thursday or Sunday evening performance.
  • Continue to check back on sold-out performances in the event additional seats get released.
  • Make sure you are signed up to the waitlist to receive information on presales to get early access to new ticket blocks if they become available. 

   

  IS THE SYDNEY LYRIC THEATRE AN ACCESSIBLE VENUE & HOW DO I BOOK WHEELCHAIR/COMPANION CARD BOOKINGS?

  Once tickets go on sale, to make a wheelchair or companion card booking or have questions about venue accessibility, please contact the Sydney Lyric Theatre: https://sydneylyric.com.au/contact-us.aspx

  Please note that companion card tickets can only be collected at the box office from 1 hour prior to the performance booked.  The companion must present the companion card provided when booking before tickets can be handed to the patron.

   

  WILL THERE BE SIGNED OR AUDIO DESCRIBED PERFORMANCES DURING THE RUN?

  Yes. There are currently plans underway to include AUSLAN signed performances and audio described performances of HAMILTON. Performance dates and booking details will be forthcoming.

   

  WHAT IS A LYRIC DELUXE SEAT?

  Lyric Deluxe tickets are sold in pairs and provide an upgrade to your in theatre experience with:

  • Two great seats show tickets (Premium or A Reserve as chosen)
  • A souvenir show program
  • Two glasses of Veuve Clicquot (or other bar selection)
  • Two Choc Top Ice Creams
  • Luxury chocolate selection
  • Express package collection from our VIP Lyric Deluxe collection counter before the show

  The Lyric Deluxe package is designed to be shared between two people. 

   

  WHAT IS THE SEATING LAYOUT OR STAGE VIEW?

  You can find the seating layout and stage views on the Sydney Lyric Theatre website https://www.sydneylyric.com.au/seating-plan.aspx which includes virtual tour links for the Stalls, Dress Circle, and Grand Circle of the theatre. 

   

  FREQUENTLY ASKED QUESTIONS

   

  WHAT IS THE RUNNING TIME FOR HAMILTON? 

  Running time is approx. 2 hours and 50 minutes, this includes a 20-minute intermission. 

   

  IS THERE AN AGE RECOMMENDATION? 

  HAMILTON contains some strong language and is appropriate for ages 8+. 

   

  HOW LONG IS HAMILTON SCHEDULED TO RUN IN SYDNEY?

  Please check Ticketmaster.com.au for the current dates of performances on sale.

  Join the revolution and sign up on the home page to ensure you receive up-to-date information on HAMILTON including additional performance pre-sales and ticket releases. 

   

  WILL I BE ADMITTED INTO THE PERFORMANCE IF I ARRIVE LATE TO THE PERFORMANCE?

  We recommend arriving at least 45 minutes prior to the show start time noted on your ticket.

  Once the performance starts latecomers will be seated at the discretion of management at a suitable break in the performance.

  Entry to and exit from the theatre may be different from your last visit in response to the physical distancing recommendations of NSW Health, so it is a good idea to come to the theatre at least 30 minutes prior to the show start time. 

   

  WHERE IS THE SYDNEY LYRIC THEATRE?

  The Sydney Lyric Theatre is located at 55 Pirrama Road, Pyrmont NSW 2009, and is accessible through The Star complex.  For information on how to get to the Sydney Lyric, please click here: https://www.sydneylyric.com.au/visit/

  For more information on the venue’s service and amenities, as well as its policies, please visit the venue’s website here: www.sydneylyric.com.au/

• 

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