Ticketmaster Help

Please check you have typed it in exactly as it appears in the email sent to you by OpenStage. If you’re still having trouble accessing the Oasis Live '25 Fan Presale with your code, please contact Ticketmaster Australia for help.

Do I need a code to access the general public sale?

No. To access the general public sale, you may join the queue by signing into your Ticketmaster account.

What is the ticket limit?

There is a maximum of 4 tickets per person. The limit has been put in place by the tour to give more fans the chance to access tickets.

Where can I purchase tickets?

All tickets except accessible ticket options will be sold via the Ticketmaster website only. There will be no Call Centre or Outlet sales for either the Oasis Live ‘25 Fan Presale or General Public Sale.

How can I purchase accessible tickets?

Accessible tickets (including Companion Cards) can be purchased by calling our Customer Service team on the Accessible Bookings line Monday – Sunday 9am – 5pm AEDT: 1300 446 925. This phone number is reserved for patrons with accessibility requirements and companion cardholders and cannot process any other ticketing requests.

Accessible tickets, both during the Oasis Live ‘25 Fan Presale and the general public sale period, can also be requested via our Submit a request – Ticketmaster Help. Please be sure to include your relevant presale code, plus the email you registered with in your request if wanting to make a booking during the presale period.

Venues are solely responsible for establishing their own accessible ticket policies. Availability and type of accessible seating tickets will vary by venue.

When will I receive my tickets?

So that we can confirm everyone has adhered to the ticket limits and didn’t use unfair ticket technology during the sale, tickets won't be available immediately. They will be released closer to the show date. Once they are ready, we'll email you.

How will I get my tickets?

Tickets for this tour will be mobile-only. Your phone is your ticket. Once tickets are ready to download, you can do so by logging into your Ticketmaster account on the Ticketmaster app.

Will I be able to resell my tickets?

The tour has chosen to use Ticketmaster Resale. If you need to resell your ticket, we recommend that you do so using Ticketmaster Resale or Twickets. These platforms give fans a safe and secure place to sell and buy tickets. Ticket resale is permitted at no more than 110% of the price you paid for tickets. Tickets listed on third-party resale sites may be cancelled by the tour. Therefore, they strongly recommend buying and selling tickets only through Ticketmaster or Twickets.

What are the age restrictions for the event?

The Oasis concerts are licensed all ages events. Access to General Admission areas in the Stadiums is recommended for patrons aged 15 years and over.

What are the ticket prices?

Tickets have been priced in advance by the tour.

• Melbourne - From $183.28 to $407.57. A handling fee from $9.90 per order also applies.
• Sydney - From $187.39 to $411.67. A handling fee from $8.95 per order also applies. The ticket price also includes public transport to and from the event.

This price range does not apply to VIP Packages. Tickets are subject to availability.

How can I purchase VIP packages? What is included?

You can search for VIP tickets for Oasis by selecting the Filters button and toggling the “VIP Packages” button.

See below for information on what’s included in VIP packages.

Premium Seated Package

• One (1) premium reserved seat ticket*
• Merchandise item created exclusively for package purchasers
• Commemorative wristband to remember your evening
  *Locations may vary by venue, see specific date for details

Premium Standing Package

• One (1) Front General Admission Standing ticket*
• Merchandise item created exclusively for package purchasers
• Commemorative wristband to remember your evening
  *Locations may vary by venue, see specific date for details

Oasis Pre-Show Lounge and Exhibition Fan Package (Seated)

• One premium reserved seat ticket
• Pre-Show Lounge Access (cash bar facilities)*
• Exhibition Entry - Access to Private Oasis Exhibition*
• Premium Collectible Item
• Exclusive Merchandise Package
• Exclusive Numbered Lithograph
• Commemorative Laminate
  *Please note the pre-show lounge and exhibition will be held off-site from Marvel Stadium. Further information on location will be provided closer to the tour dates.

Oasis Pre-Show Lounge and Exhibition Fan Package (Standing)

• One Front General Admission Standing Ticket
• Pre-Show Lounge Access (cash bar facilities)*
• Exhibition Entry - Access To Private Oasis Exhibition*
• Premium Collectible Item
• Exclusive Merchandise Package
• Exclusive Numbered Lithograph
  *Please note the pre-show lounge and exhibition will be held off-site from Marvel Stadium. Further information on location will be provided closer to the tour dates.

Oasis Exhibition Fan Package (Seated)

• One premium reserved ticket
• Exhibition Entry - Access To Private Oasis Exhibition*
• Premium Collectible Item
• Exclusive Merchandise Package
• Exclusive Numbered Lithograph
• Commemorative Laminate
  *Please note the pre-show lounge and exhibition will be held off-site from Marvel Stadium. Further information on location will be provided closer to the tour dates.

Oasis Exhibition Fan Package (Standing)

• One Front General Admission Standing Ticket
• Exhibition Entry - Access To Private Oasis Exhibition*
• Premium Collectible Item
• Exclusive Merchandise Package
• Exclusive Numbered Lithograph
• Commemorative Laminate
  *Please note the pre-show lounge and exhibition will be held off-site from Marvel Stadium. Further information on location will be provided closer to the tour dates.

This chart’s information may change, so please check the Metallica: M72 World Tour event page for the most up-to-date information.

Presale

When do the presales start?

• Legacy Fan Club Presale starts Tuesday 29 October 2024 at 9:00am Local Time and ends Wednesday 30 October 2024 at 9:00am Local Time.
• Fifth Member Fan Club Presale starts Tuesday 29 October 2024 at 11:00am Local Time and ends Wednesday 30 October 2024 at 9:00am Local Time.
• CommBank Yello Mastercard Presale starts Wednesday 30 October 2024 at 11:00am Local Time and ends Friday 1 November 2024 at 11:00am Local Time.
• Vodafone Presale starts Wednesday 30 October 2024 at 11:00am Local Time and ends Friday 1 November 2024 at 11:00am Local Time.
• Live Nation Presale starts Friday 1 November 2024 at 12:00pm Local Time and ends Monday 4 November 2024 at 11:00am Local Time.
• Evanescence Presale starts Friday 1 November 2024 at 12:00pm Local Time and ends Monday 4 November 2024 at 11:00am Local Time.
• Venue Presale starts Friday 1 November 2024 at 12:00pm Local Time and ends Monday 4 November 2024 at 11:00am Local Time.

How do the presales work?

• Legacy Fan Club Presale is for those who are Metallica Legacy Fan Club Members. You will need to access this presale via the link and password provided to you.
• Fifth Member Fan Club Presale is for those who are a part of the Metallica Fifth Member Fan Club. You will need to access this presale via the link and password provided to you.
• Commbank Yello Mastercard Presale is for those with a Mastercard issued by Commbank only. You will not be able to purchase tickets with any other card, including Mastercards not issued by Commbank.
• Vodafone Presale is for Vodafone customers only. If you’re a Vodafone customer head to Vodafone.com.au/ticket to register for access.
• Live Nation members will need to access this presale via Livenation.com.au.
• Evanescence Presale is for those who are on the Evanescence mailing list. You will need to access this presale via the link and password provided to you.

Visit our FAQ How do I book during a presale? to determine the best way for you to get a ticket.

Onsale

The Metallica: M72 World Tour general onsale starts Monday 4 November 2024 at 12:00pm Local Time.

How many tickets can I buy?

• You can purchase up to 4 tickets during Presales.
• You can purchase up to 6 tickets during General Public Onsale.
• You can purchase up to 2 Snake Pit Enhanced Experience tickets.

The limit has been put in place by the tour to give more fans the chance to access tickets. Companion tickets are included within the total ticket limit.

Accessible Tickets

You can search for accessible tickets for Metallica: M72 World Tour by selecting the Filters button and toggling the Show accessible tickets button.

Venues are solely responsible for establishing their own accessible ticket policies. Availability and type of accessible seating tickets will vary by venue.

Visit the FAQ Accessible Tickets: Everything you need to know for more information on purchasing accessible tickets.

Delivery Delay

If your order has a delivery delay, the tickets won’t be shipped and ticket barcodes won’t be available until the delivery delay passes.

Visit the FAQ Delivery information by event for more information on the delivery delay.

Resale

The Event Organiser hasn’t activated resale tickets for this event. This may change, so check the event details page for more information.

Enhanced Experience Packages

Metallica is offering Enhanced Experience Packages. The Enhanced Experience Packages have been priced by the tour. Here's what you can expect:

• "NOTHING ELSE MATTERS" Snake Pit Experience
  • One (1) ticket to the Snake Pit, an exclusive standing section located in the middle of the stage thrust
  • One (1) backstage meet & greet experience with two (2) band members, which includes a photo taken by the tour photographer, and a group conversation with the same two (2) band members*
  • One (1) production tour led by a Metallica crew member and on-stage group photo
  • Party with other Metallica fans at the official "Black Box" pre-show lounge, which includes three (3) complimentary beverages, appetizers and bar snacks
  • One (1) limited edition, show-specific poster
  • One (1) autographed setlist featuring all of the songs played at the show
    One (1) limited edition Metallica x YETI drinkware item
  • One (1) MP3 download of the live audio from the show**
  • On-site perks including Enhanced Experiences check-in, dedicated road crew, and a priority lane into the venue before general doors***

*Which band members participate will vary by show and will not be announced ahead of time
**Per package purchased
***Where available

• "MOTH INTO FLAME" Snake Pit Experience
  • One (1) ticket to the Snake Pit, an exclusive standing section located in the middle of the stage thrust
  • Party with other Metallica fans at the official "Black Box" pre-show lounge, which includes three (3) complimentary beverages, appetizers and bar snacks
  • One (1) limited edition Metallica x YETI drinkware item
  • One (1) MP3 download of the live audio from the show*
  • On-site perks including Enhanced Experiences check-in, dedicated road crew, and a priority lane into the venue before general doors**

*Per package purchased
**Where available

• "ONE" Enhanced Experience
  • One (1) ticket in the best available premium seated sections of the lower bowl
  • Party with other Metallica fans at the official "Black Box" pre-show lounge, which includes three (3) complimentary beverages, appetizers and bar snacks
  • One (1) limited edition Metallica x YETI drinkware item
  • One (1) MP3 download of the live audio from the show*
  • On-site perks including Enhanced Experiences check-in, dedicated road crew, and a priority lane into the venue before general doors**

*Per package purchased
**Where available

• "SEEK & DESTROY" Enhanced Experience
  • One (1) premium reserved seat in the lower bowl
  • One (1) limited edition Metallica x YETI drinkware item
  • On-site perks including Enhanced Experiences check-in, dedicated road crew, and a priority lane into the venue*

*Where available. Early entry to the venue before general doors is not included

• "FRANTIC" Enhanced Experience
  • One (1) GA floor ticket with early entry
  • One (1) limited edition Metallica x YETI drinkware item
  • One (1) complimentary beverage prior to general doors
  • Access to a designated official tour merchandise stand for a limited time prior to general doors
  • On-site perks including Enhanced Experiences check-in, dedicated road crew, and a priority lane into the venue before general doors*

*Where available

Take a closer look at these experiences by visiting the Metallica: M72 World Tour event page.

This chart’s information may change, so please check the Luke Combs - Live in Australia 2025 artist page for the most up-to-date information.

Presale        

When do the presales start?

• Bootleggers Presale starts Monday 23 September 2024 at 4:00pm  AEST and ends Wednesday 25 September 2024 at 10:00am AEST.
• Frontier Touring Presale starts Tuesday 24 September 2024 at 2:00pm  AEST and ends Wednesday 25 September 2024 at 10:00am AEST.

How do the presales work?

To get your presale instructions, select your sale below:

• Bootleggers Presale is accessed via a codeword which will be sent to a registered email address. 
• Frontier Touring is accessed via a unique Frontier Touring member code and fans must contact Frontier Touring directly if they do not have their member code.

Visit our FAQ How do I book during a presale? to determine the best way for you to get a ticket.

Onsale

The Luke Combs Live in Australia general onsale starts Wednesday 25 September 2024 at 2:00pm AEST.

How many tickets can I buy?

• You can purchase up to 8 tickets during the Bootleggers Presale.
• You can purchase up to 6 tickets during all other onsales.

All patrons must have a valid ticket regardless of age.

A General Admission ticket is for standing room only, so sightlines may be affected by other patrons standing. 

Are there any age restrictions for Luke Combs?

Children 14 years and under must be accompanied by a parent or legal guardian at all times at the Event.

Accessible Tickets

You can search for accessible tickets for Luke Combs - Live in Australia 2025 by selecting the Filters button and toggling the Show accessible tickets button.

Venues determine the availability or types of accessible tickets and may sell all or a portion of their accessible tickets only through their box office and not through Ticketmaster.

Visit the FAQ Accessible Tickets: Everything you need to know for more information on purchasing accessible tickets.

Delivery Delay

If your order has a delivery delay, the tickets won’t be shipped and ticket barcodes won’t be available until the delivery delay passes.

Visit the FAQ Delivery information by event for more information on the delivery delay.

Resale

The Event Organiser hasn’t activated resale tickets for this event. This may change, so check the event details page for more information.

Hamilton (Australia) will play for an exclusive limited season at the Sydney Lyric Theatre from Tuesday 30 July 2024. Please check the Hamilton (Australia) page for the most up-to-date performance dates.

Onsale

The Hamilton (Australia) general onsale starts Monday, 4 December 2023 at 10:00 a.m. AEDT.

How much will tickets cost?

Ticket prices for Hamilton (Australia) vary by performance, seat location, and during peak periods such as public and school holidays. Prices are subject to change, but start from $75* AUD.

*Subject to availability. $75 ticket price is available on select Tuesday-Thursday and Sunday 6:30pm off peak/non-school holiday performances. An additional $9.90 Ticketmaster transaction fee per booking applies.

How many tickets can I buy?

You can purchase up to 8 tickets per transaction. All orders will be reviewed for duplicate accounts, bots, or other means being used to circumvent the 8 ticket limit. Fraudulent ticket orders may be cancelled without notice.

Why the limit?

The ticket limit is in place to allow as many people as possible the opportunity to purchase tickets for Hamilton (Australia). All transactions online or in-person that are detected to be bot purchases, patrons creating duplicate accounts in order to purchase more than 8 tickets, or any action that indicates a purchase in excess of the 8 ticket limit may be cancelled without consideration.

Accessible Tickets

Patrons who require mobility, accessible/disability seating or hold a companion card, can request a call back from the Sydney Lyric Box Office by visiting this link.

Alternatively, guests can book in person during business hours Monday to Friday 9 a.m. to 5 p.m. 

For general information including a virtual tour of the seating and transport information please refer online to the Sydney Lyric website.

*Bookings which include a Companion Card ticket are to be collected upon presentation of the Companion Card, from the Box Office on the day of performance, with the Companion Card holder present.

*Companion card bookings are not available on packaged seats.

*Guide Dogs: Guide/support dogs are welcome at the Sydney Lyric.

*Hearing Loop: The Sydney Lyric has a hearing loop available in certain seats for patrons with auditory limitations.

Signed or Audio Described Performances

There are currently plans underway to include AUSLAN signed performances and audio described performances of HAMILTON. Performance dates and booking details will be forthcoming.

Group Bookings

Groups of 10+ on Tuesday-Thursday and Sunday 6:30 p.m. off peak/non-school holiday performances are eligible for group rates of $25 off $175 ticket pricing.

Groups of 10-19 persons or under can book direct online.

Groups of 20 or more can book via the Ticketmaster Group Bookings Department. Please email groups@ticketmaster.com.au.

There are currently no group rates available on Friday evening, Saturday matinee and evening and Sunday matinee performances or all performances during school holiday periods.

Delivery

We recommend you download the Ticketmaster app and add mobile tickets to your digital wallet before you get to the theatre. You won’t be able to use screenshots of tickets to get into the performance, so please transfer any additional tickets prior to arrival.

If you selected venue collection for your tickets, they'll be available for collection on the day of the performance only. Tickets must be collected and personally signed for by the credit card holder who is the only person authorised to collect tickets. For identification purposes, the credit card holder must present personal ID, the credit card which was used when purchasing the tickets and the account confirmation number at time of collection.

There will be no outlet sales or tickets posted for this event.

If you do not receive or cannot find your tickets prior to your performance, log into your My Account and ensure that your details are all correct. Lost or replacement tickets can only be obtained at the Sydney Lyric Theatre box office prior to the performance and will only be issued to the original ticket purchaser/Ticketmaster account holder upon showing a valid ID.

There will be no tickets available to purchase at the gates. All tickets are to be pre-purchased online through Ticketmaster at ticketmaster.com.au/australiangp.

All children aged between 3-14 are required to purchase a junior ticket to the event. This is inclusive of Park Pass, Grandstand and Hospitality tickets. 

For information regarding pricing and ticket types, head to our dedicated FORMULA 1 AUSTRALIAN GRAND PRIX 2025 blog page.

Can I purchase the same seat I have had in the past?
To ensure fairness, fans are not able to reserve the same seat for consecutive years.

How do Grandstands work on Thursday?
Thursday is a great opportunity to explore different Grandstands as all seats are unreserved. For 4 Day Grandstand ticket holders, Thursday offers General Admission seating. Reserved Grandstand seats are offered from Friday to Sunday.

What does Partial View mean?
There is a small range of tickets throughout the circuit that are flagged as partial view due to the railings of the grandstand or other unavoidable restrictions. All front-row seating is flagged as partial view due to the railing in front of you.

What is an Aisle Ticket?
Tickets in all grandstands that are the first 4 seats from each aisle have a $20 surcharge for being close or onto an aisle. This is also reflected in the three seats in the back aisle, which do not have any seats in front of them.

Who qualifies as a Concession?
Patrons holding a concession ticket must provide identification confirming concession status at the time of entry and carry that identification with them at all times during the event. AGPC will only accept the following cards as proof of concession:

• Full Pensioner Concession Card
• Full Time Student Card (including International)
• Health Care Card
• Veterans Affairs Card

If a fan purchases a ticket on a concession basis and is unable to show one of the above concession identifications to the satisfaction of AGPC at any time during the event, they may be refused entry or directed to leave the event.

My ticket price is more than the advertised amount. Why is this?
Park Pass tickets are subject to market-driven pricing, meaning prices may vary based on demand and availability. All ticket prices are subject to change.

A portion of each Grandstand will be allocated to In Demand tickets which are tickets to the FORMULA 1 AUSTRALIAN GRAND PRIX 2025 in some of the most sought-after areas of each of the Grandstands. Visit our FAQ to learn more about In Demand tickets.

Presale

The Ballot Presale begins on Monday 7 October at 12 p.m. AEDT. Only fans that are successful in the Ballot Presale will be able to participate. 

How do I sign up for the Presale Ballot?? 

1. Visit the Presale Ballot page to sign up. 
2. Fill out and submit the form. 
3. We’ll send you a confirmation email to let you know your sign up was successful and what you can expect next. 

If I receive a code, am I guaranteed tickets? 

You can access the Ballot Presale if you receive an access code, but it’s not guaranteed you’ll be able to purchase tickets. They’re available on a first-come, first-served basis. 

How do I purchase tickets? 

1. At the specified time, click the link you were sent.  
2. You’ll enter the queue. To keep your place in line, stay on the page and don’t refresh. 
3. Once it’s your turn, enter the unique code exactly how it appears in the text in the space labelled Offer Code. 
4. Find your tickets. These are available on a first-come, first-serve basis as tickets aren’t guaranteed. Each event has a strict maximum ticket limit. 
5. Then checkout! 

How many tickets can I buy with my code? 

You can purchase up to 6 tickets with your unique code. 

When will the Waiting Room open? 

The Waiting Room will open 15 minutes before the Ballot Presale begins. When the Presale begins, fans in the Waiting Room are assigned a spot in line. Once you reach the end of the queue, enter your access code exactly as it appears to access tickets. 

You must use the same Ticketmaster account that you signed up with to join the Waiting Room. 

My code isn’t working. What should I do? 

If you signed up and received an access code through text or email from Ticketmaster, but it’s not working, try checking these things first: 

• Make sure the event is on sale. Access codes are sent out before the event goes on sale but won’t work until the event is actually on sale. 
• You must enter the access code exactly how it appears in your text or email. 

Will there be other ways to buy tickets? 

If you miss out on tickets during the Ballot Presale, don’t worry, more tickets will be released in the General Public Onsale on Tuesday 8 October. There is a ticket limit of 10 for the General Public Onsale. 

I got an email saying I’m on the waitlist. What does that mean? 

If you’re currently on the waitlist, stay tuned - you may still have a chance to purchase tickets. 

For the Ballot Presale, fans were randomly selected to determine who would be invited to join at the start of the Presale and who was placed on the waitlist. 

More fans may be invited to join the sale based on ticket availability. If you’re selected, you will receive an email or text with a link to join the sale. 

Accessing your mobile tickets

You can view your ticket details on Ticketmaster.com.au or in the app. 

Park Pass and Grandstand tickets will be available from the time of purchase.

This event is using mobile entry, so your phone is your ticket. Download the Ticketmaster app to access and manage your order. Before leaving for your event, we recommend adding your ticket to a digital wallet or viewing your ticket in the app to avoid internet connectivity issues at the venue.

What should I do if I can’t access my tickets at the event?
The Ticketmaster support team located outside each gate will be able to print you a replacement ticket for the day.

Who should I contact if I need help with tickets purchased through a third-party site?
Please reach out to your point of contact directly. AGPC-Authorised Agents are required to provide you with a refund on the same basis as AGPC would provide a refund under the Attendance Conditions.

If you purchase through an unauthorised third-party company such as Viagogo or The Ticket Merchant, purchases are made at the fan's own risk. We strongly recommend purchasing through an Authorised Agent.

Accessible Tickets

You can search for Grandstand and Park Pass accessible tickets by selecting the Filters button and toggling Show accessible tickets. There is accessible seating available in all categories of tickets, including Hospitality, Grandstands, and Park Pass.

• Wheelchair tickets: Schumacher, Moss Grandstands, and What Ability Foundation Accessible Platform offer reserved accessible wheelchair seating. There are also unreserved accessible wheelchair platforms located at Turn 2, Turn 4 and Turn 12.
• Non-wheelchair tickets: If you hold an eligible carer or companion card and require accessible seating that is not accessible wheelchair seating, please contact the Ticketmaster accessible hotline on 1800 100 030 or through the Ticketmaster online request form.

Event Extras

Do I need to purchase a Park Pass ticket in addition to a Grandstand ticket?
If you have purchased a Grandstand ticket, you do not need to purchase an additional Park Pass ticket.

What do I need to know about Collector Tickets?
A Collector Ticket is a hard copy ticket that not only gets you into the event but also serves as a treasured keepsake to be kept well after the race is over. When available, you can find them by selecting a Collector Ticket under the ticket type when choosing your tickets. They incur a $25 surcharge.

Collector Tickets can only be delivered to fans with valid Australian addresses by mail.

If you haven't received your Collector Tickets within one week from the event, please submit a query to Fan Support and include your event name and Collector Tickets Not Arrived as the subject.

When will my Merchandise Pack arrive?
The arrival date for merchandise packs is currently TBC. Please check back regularly for when this is updated.

Transferring or selling your tickets

Transfer is available for event tickets, but reselling is only for Park Pass and Grandstand tickets - Hospitality tickets can't be resold. For step by step instructions, visit our FAQ How do I transfer tickets? or How do I sell my tickets?

All merchandise, VIP package elements, fan club memberships, and ticket insurance originally purchased or included with the ticket are not transferable. Ticket insurance will not apply to transferred tickets.

Alternatively, you can resell your Grandstand and/or Park Pass tickets through our official resale platform Tixel.