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• Event Status Updates

  

  This page will redirect to https://help.ticketmaster.com.au/hc/en-au/articles/360007678278

• VRC Race Days

  

  Victoria Racing Club (VRC): Get ready for 2022 racing at Flemington Racecourse

  Tickets to all Victoria Racing Club (VRC) race days at Flemington Racecourse are now sold through Ticketmaster, and whether you’ve bought tickets with us a hundred times or this is your first visit – here is a handy guide covering everything you need to know to get ready for onsale.

  Victoria Racing Club (VRC) Race Days

  • May 14, 2022, – Andrew Ramsden Race Day @ Flemington Racecourse, Melbourne VIC
  • May 21, 2022, – Jockeys Trust Race Day @ Flemington Racecourse, Melbourne VIC
  • June 4, 2022, – VRC Community Race Day @ Flemington Racecourse, Melbourne VIC
  • June 18, 2022, – VRC Country Race Day @ Flemington Racecourse, Melbourne VIC
  • July 2, 2022, – Flemington Finals Day @ Flemington Racecourse, Melbourne VIC
  • July 16, 2022, – VRC Members Race Day @ Flemington Racecourse, Melbourne VIC
  • October 29, 2022, – Penfolds Victoria Derby Day (Melbourne Cup Carnival) @ Flemington Racecourse, Melbourne VIC
  • November 1, 2022, – Lexus Melbourne Cup Day (Melbourne Cup Carnival) @ Flemington Racecourse, Melbourne VIC
  • November 3, 2022, – Kennedy Oaks Day (Melbourne Cup Carnival) @ Flemington Racecourse, Melbourne VIC
  • November 5, 2022, – Paramount+ Stakes Day (Melbourne Cup Carnival) @ Flemington Racecourse, Melbourne VIC

  VRC Race Day Onsale Info:

  • VRC Community Race Day – Tuesday 17 May @ 3pm AEST
  • VRC Country Race Day – Tuesday 17 May @ 3pm AEST
  • Flemington Finals Day – Tuesday 17 May @ 3pm AEST
  • VRC Members Race Day – Tuesday 17 May @ 3pm AEST
  • Penfolds Victoria Derby Day (General Admission, Hill Stand and Lawn Stand only) – Wednesday 11 May @ 11am AEST
  • Lexus Melbourne Cup Day (General Admission, Hill Stand and Lawn Stand only) – Wednesday 11 May @ 11am AEST
  • Kennedy Oaks Day (General Admission, Hill Stand and Lawn Stand only) – Wednesday 11 May @ 11am AEST
  • Paramount+ Stakes Day (General Admission, Hill Stand and Lawn Stand only) – Wednesday 11 May @ 11am AEST

  ***Members tickets and further public tickets for the 2022 Melbourne Cup Carnival will be released later in the year.

  Get to know Ticket Forward so everyone has their own ticket before getting to the gates

  Before heading to the racetrack, make sure every adult has their own ticket on their own phone – that way we can reduce queues and ensure minimal time is spent at the entry gates, and more time is spent inside.

  Ticket Forwarding is free and allows you to quickly and securely share individual digital tickets with your family or friends via the Ticketmaster App or Ticketmaster.com.au.
  
  How it works
  
  1. Open the Ticketmaster App, sign in to your account, and click ‘My Events’ in the drop-down menu
  
  2. Select the event, open the order, and tap ‘Forward’
  
  3. Select the ticket/s you want to forward, enter your friend’s name, email address, and a message for them, tap ‘Confirm’
  
  4. Your friend receives an email, asking them to accept the forwarded tickets, and they can either login or create a new Ticketmaster account to accept.
  
  5. The tickets are now ready to go in your friend’s Ticketmaster account and marked as ‘Forwarded’ in your account.

  More information on Ticket Forward 

  All Victoria Racing Club (VRC) tickets purchased via Ticketmaster will be digital

  All tickets purchased to Victoria Racing Club events at Flemington Racecourse via Ticketmaster are digital, meaning you can easily access your tickets on your phone via the Ticketmaster app or the web browser on your mobile phone, add them straight to your phone’s ticket wallet, and share them with your friends and family.

  No PDFs, no printing, and no paper mean that you’ve always got your ticket with you.

  Download the Ticketmaster App here.

  Top tip: To make entry on event day as quick as possible, we recommend adding your tickets to your phone’s wallet before arriving at the venue!

  You’ll need a MyTicketmaster account

  Get the basics covered before tickets go on sale by logging in and checking your Ticketmaster account ahead of time. If you don’t have a Ticketmaster Account then make sure you sign up in advance – Ticketmaster.com.au.

  Log into your Ticketmaster account and update your password if needed

  If you already have a Ticketmaster account, get in early and ensure all your Ticketmaster account details are up to date – from your password to your card details and your phone number.

  Ticketmaster will regularly ask you to update your password to ensure the security of your account – you don’t want to get stuck having to change your password while the ticket timer is counting down during on-sale as you can risk losing the incredible tickets you have secured.

  Instead, now that you know you want to purchase tickets, log into your account and update your password today to ensure you are ready to nab those tickets.

  Want a memento? Grab a collector ticket!

  A collector ticket is a souvenir ticket that not only gets you into the event, it also serves as a treasured keepsake to be kept well after the event is over.

  Collector tickets will be available across the Melbourne Cup Carnival.

  Collector tickets are only made available for selected events and can be purchased through the normal purchase processes – be sure to select a “Collector Ticket” when choosing your ticket type.

  Collector tickets can only be delivered to fans via mail, and cannot be sent as Print-at-Home or E-Tickets, or collected from outlets or the venue. Collector Tickets are not available to those without a valid Australian address. You must provide an Australian postal address to receive Collector Tickets.

  Collector tickets will be dispatched approximately one month prior to the event.

  How do Victoria Racing Club Members access their tickets?

  

  
  To purchase tickets to any 2022 Victorian Racing Club events using your VRC Membership, you will need to download the Ticketmaster app or access Ticketmaster.com.au via your mobile web browser. See more about digital tickets above.

  1 – Log in to your My Ticketmaster account ahead of time and ensure that all your account details are up to date.

  2 – Head to the Victorian Racing Club event page here and select ‘See Options’.

  3 – Select the hospitality or race day option you’d like to purchase tickets for.

  4 – Once on the Event page, you will need to select the “Are You A Member?” option **(if you already see “Unlock Member Tickets” go to Step 5).

  General Admission Members: Where to find the “Are You A Member” button (click to view larger)

  

  5 – Click on ‘’Unlock Member Tickets’’.

  6 – Enter your barcode/s and click on ‘’Validate’’ (please enter one barcode per line, and a maximum of 10 barcodes per transaction.

  7 – From there, select any Member Upgrade/s and Additional Tickets (if applicable) and select “Find Tickets”.
  Once you select your Ticket Quantity but before you click Find Tickets, you can filter by Price & Section if applicable.

  8 – The system will then allocate you seat/s. If you wish to proceed, click “Get Tickets” and progress through account login and delivery method selection as normal (All tickets are Mobile Delivery Only – find more information about Digital Tickets above).

  9 – If you are booking for dining and have any special dietary requests, please fill out the form here.

  10 – Process payment and your tickets will be accessible in your Ticketmaster account – via the Ticketmaster app or mobile website. Please note: you will receive a confirmation email from Ticketmaster, this is not your ticket.

  Victoria Racing Club Ticket Types

  • Dining Room (members and guests)
  • The Byerley (members and guests)
  • Straight Six (members and guests)
  • The Peak (members and guests)
  • Members Enclosure Guest (members guests)
  • Terrace Dining (members, guests, and public)
  • Terrace Cocktail (members, guests, and public)
  • General Admission (public)
  • Mates Rates (public)

  How do I book accessible tickets?

  If you need to book accessible tickets, you can do so via our dedicated Accessible Bookings Phone Line. Please call 1300 446 925 and someone from their dedicated team will be able to assist you.

  You can also submit a help request here. More Accessible Seating booking information can be found here.

  Tickets to the Victoria Racing Club’s race days at Flemington Racecourse are on sale via Ticketmaster.com.au.

• Harry Styles ‘Love On Tour’

  

  Harry Styles announces ‘Love On Tour’ 2023 Australia tour – here’s how to get tickets

  Harry Styles Tickets

  We are excited to announce that Grammy-Award winning, global superstar Harry Styles will bring his ‘Love On Tour’ world tour to Australian and New Zealand stages in February and March 2023.

  • February 20, 2023, – HBF Park, Perth WA
  • February 24, 2023, – Marvel Stadium, Melbourne VIC
  • February 28, 2023, – Metricon Stadium, Gold Coast QLD
  • March 3, 2023, – Accor Stadium, Sydney NSW

  Tickets go on sale to the general public on Wednesday 27 April 2022 - Find tickets

  Special guests on the Australian and New Zealand dates will be UK duo Wet Leg.

  When do tickets for Harry Styles ‘Love On Tour’ in Australia go on sale?

  Past Ticket Purchaser Presale:

  Melbourne	Tuesday 21 April @ 11am (local time) – Sunday 24 April @ 10pm (local time)
  Sydney	Tuesday 21 April @ 12pm (local time) – Sunday 24 April @ 10pm (local time)
  Gold Coast	Tuesday 21 April @ 1pm (local time) – Sunday 24 April @ 10pm (local time)
  Perth	Tuesday 21 April @ 12pm (local time) – Sunday 24 April @ 10pm (local time)

  My Ticketmaster & Live Nation Member Presale:

  Melbourne	Tuesday 26 April @ 11am (local time)
  Sydney	Tuesday 26 April @ 12pm (local time)
  Gold Coast	Tuesday 26 April @ 1pm (local time)
  Perth	Tuesday 26 April @ 12pm (local time)

  General Public Onsale:

  Melbourne	Wednesday 27 April @ 12pm (local time)
  Sydney	Wednesday 27 April @ 1pm (local time)
  Gold Coast	Wednesday 27 April @ 2pm (local time)
  Perth	Wednesday 27 April @ 1pm (local time)

  How much do tickets cost?

  Venue	HBF Park	Marvel Stadium	Metricon Stadium	Accor Stadium
  Pods	$309.33	$306.76	$309.32	$311
  Front Floor	$207.38	$204.81	$207.37	$209.06
  Rear Floor	N/A	$184.42	$186.98	$188.67
  A Reserve	$207.38	$204.81	$207.37	$209.06
  B Reserve	$156.41	$153.83	$156.39	$158.08
  C Reserve	$105.43	$102.89	$105.42	$107.13

  Are VIP Packages available for Harry Styles ‘Love On Tour’ 2023?

  Early Entry Premium Standing Package*

  • Standing ticket within the Kitchen pod front of the stage to see Harry Styles Live
  • Merchandise item designed exclusively for package purchasers
  • Early entry into the Kitchen pod before standard Kitchen pod ticket holders
  • Souvenir Harry Styles tour laminate and lanyard
  • Early access to merchandise stand+
  • On site event staff & merchandise collection point

  +Venue dependent

  Early Entry Front Floor Standing Package

  • Standing ticket into the Front Floor standing section to see Harry Styles Live
  • Merchandise item designed exclusively for package purchasers
  • Early entry into the Front Floor standing section before the general public
  • Souvenir Harry Styles tour laminate and lanyard
  • Early access to merchandise stand+
  • On site event staff & merchandise collection point

  +Venue dependent

  Premium Seat Gold Package

  • One (1) premium A reserve seated ticket to see Harry Styles Live
  • Merchandise item designed exclusively for package purchasers
  • Souvenir Harry Styles tour laminate and lanyard
  • On site event staff & merchandise collection point

  Premium Seat Silver Package

  • One (1) B reserve seated ticket in a prime location to see Harry Styles Live
  • Merchandise item designed exclusively for package purchasers
  • Souvenir Harry Styles tour laminate and lanyard
  • On site event staff & merchandise collection point

  Harry Styles 2023 Australia Tour Ticket Tips

  When is Harry Styles touring Australia?

  Harry Styles will bring his ‘Love On Tour’ world tour to venues around Australia and New Zealand in February and March 2023. Tickets are on sale via Ticketmaster.com.au.

  When do tickets to Harry Styles’ Australian tour go on sale?

  Tickets to Harry Styles ‘Love On Tour’ shows in Australia and New Zealand in February and March 2023 will go on sale to the general public on Wednesday 27 April 2022. Tickets are on sale via Ticketmaster.com.au.

  For presale information and timings for specific tour dates see above.

  Log into your Ticketmaster account and update your password if needed!

  Get in early and ensure all your MyTicketmaster account details are up to date – from your password to your card details and your phone number.

  Ticketmaster will regularly ask you to update your password to ensure the security of your account – you don’t want to get stuck having to change your password while the ticket timer is counting down during onsale as you can risk losing the incredible tickets you have secured.

  Instead, now that you know you want to purchase tickets, log into your account and update your password today to ensure you are ready to nab those tickets.

  Get to know Ticketmaster’s Smart Queue

  If you aren’t familiar with Smart Queue, it is Ticketmaster’s way of creating a clear and fair process for thousands of fans to buy tickets in a short space of time. Fans enter the virtual Waiting Room prior to onsale time before joining the Smart Queue – which acts as a ‘virtual line’, helping us protect you and your tickets in a more effective way.

  The time you join the Waiting Room does not determine your place in the Smart Queue, so we recommend joining at least 10 minutes prior to the event going on sale.

  When the sale begins, the Smart Queue will open and everyone in the Waiting Room is given a place in line. Those who did not join the Waiting Room will be placed at the end of the line.

  • Sign in to your Ticketmaster account at least 10 minutes before joining the Waiting Room. This will speed up your purchase later.
  • Confirm you have a valid form of payment in your account with current email and billing information. This will make checkout a breeze.
  • Resist the urge to refresh. Your page will automatically refresh when you enter the Smart Queue.
  • Keep an eye on the time! When it’s your turn, your spot will be held for 10 minutes to begin shopping.
  • Just like before, tickets are always based on availability, demand, and are not guaranteed.

  Find out more about Ticketmaster’s Waiting Room and Smart Queue here

  What are In Demand Tickets?

  In Demand Tickets are tickets to Harry Styles: Love On Tour in some of the most sought after areas in the venue. Please Note – Ticket prices may fluctuate based on demand.

  In Demand tickets are made available by artists and event organisers through Ticketmaster. They give fans fair and safe access to the most sought after areas in the venue at market-driven prices (adjusting prices according to supply and demand). In Demand tickets are ticket-only purchases, and prices are subject to change at any time.

  Want a memento? Grab a collector ticket!

  A collector ticket is a souvenir, 3D-style ticket which not only gets you into the event, it also serves as a treasured keepsake to be kept well after the festival is over.

  Collector tickets are only made available for selected events and can be purchased through the normal purchase processes – be sure to select a “Collector Ticket” when choosing your ticket type.

  Collector tickets can only be delivered to fans via mail, and cannot be sent as Print-at-Home or E-Tickets, or collected from outlets or the venue. Collector Tickets are not available to those without a valid Australian address. You must provide an Australian postal address to receive Collector Tickets.

  Collector tickets will be dispatched approximately one month prior to the event.

  How many Harry Styles tour tickets can I buy?

  For the JB Hi-Fi Presale a ticket limit of 4 (four) per customer applies.

  For all other Presales and the General Public Onsale a ticket limit of 6 (six) tickets per customer applies.

  If you want to attend a Harry Styles ‘Love On Tour’ show with a larger group, Live Nation’s dedicated group bookings team can provide you with personal and professional service, making your group booking simple.

  To purchase more than 6 tickets, please contact groups@livenation.com.au for Australian venues.

  Get to know Mobile Tickets!

  All tickets** purchased to Harry Styles’ 2023 Australian tour via Ticketmaster are digital, meaning you can easily access your tickets on your phone via the Ticketmaster app or the web browser on your mobile phone, add them straight to your phone’s ticket wallet, and share them with your friends and family.

  No PDFs, no printing, and no paper mean that you’ve always got your ticket with you.

  Download the Ticketmaster App, and find more information about Mobile Tickets, here.

  Top tip: To make entry on event day as quick as possible, we recommend adding your tickets to your phone’s wallet before arriving at the venue!

  **All tickets can only be accessed via mobile web browser or the Ticketmaster app, except Collector Tickets, which will be sent via mail prior to the event.

  How do I purchase Accessible Seating tickets?

  Fans who require accessible tickets to Harry Styles 2023 Australian tour can purchase these through the General Public page. Please select the number of wheelchair, accessible, and/or companion card tickets you would like to purchase to view the ‘Best Available’ seating currently available.

  Accessible seats (including Companion Cards) can be purchased during the presales via our dedicated Accessible Ticketing phone line if customers can quote a relevant password/code.

  If you need to talk to a Customer Service Representative, please call 1300 446 925. Please note, this phone number is reserved for patrons with accessibility requirements and companion cardholders and can not process any other ticketing requests.

  Why can’t I access my Harry Styles tickets right away?

  All tickets*** purchased for Harry Styles ‘Love On Tour’ 2023 Tour are digital and will be accessible on a digital mobile/smartphone via Ticketmaster’s mobile app or web browser closer to the event date. Therefore, no physical tickets will be posted or emailed in advance.

  Once the tickets have been purchased, you will receive a confirmation email as proof of purchase. This is NOT your ticket or ticket(s). You will receive instructions on how to access their ticket(s) much nearer to the shows.

  ***All tickets are digital except Collector Tickets

  Hints and tips for improving your chances of getting Harry Styles tickets

  Make sure you have a My Ticketmaster account

  Get the basics covered before tickets go on sale by logging in and checking your Ticketmaster account ahead of time. If you don’t have a Ticketmaster Account then make sure you sign up in advance – Ticketmaster.com.au.

  Sign in to your My Ticketmaster account ahead of time

  Remember to triple check your passwords, account information, and billing information are all filled in correctly in advance, that way you’re not facing any last-minute account updates when trying to process your order.

  Keep your options open with ‘Best Available’

  Save time by searching “Best Available,” which scans all sections fast – it’s quicker than searching sections one at a time.

  Keep an eye on the clock

  There will be a time limit applied to all transactions as they’re progressed through the ticket purchasing stages. Remember to keep an eye on the timer on your screen and move through the processing pages as quickly as possible (this is even easier when you’ve completed the account set-up stage we mentioned above).

  Don’t refresh your screen

  Stick to one window while you’re in the Waiting Room and when you’re being pushed through the Smart Queue and always resist the urge to refresh.

  Hitting the refresh button means you’ll lose your place in the queue and, as frustrating as it can get, patience is the only way to win this game. Ticketmaster is equipped with sophisticated systems that are designed to manage and process ticket purchases as quickly as possible. The queuing system that appears on your screen will place you at the front of the line as soon as possible.

  Remember: there are a lot of fans

  We’re expecting this to be a very popular event. When a popular event goes on sale there are hundreds, and sometimes thousands, of customers all attempting to purchase tickets at the same time. Tickets are sold as long as seats are available, and when an act is as popular as Harry Styles, sometimes they go very quickly.

  Be sure to follow the above tips to ensure you have the best chance of snapping up some tickets.

  Harry Styles will bring his ‘Love On Tour’ world tour to venues around Australia and New Zealand in February and March 2023. Tickets are on sale via Ticketmaster.com.au.

• Ed Sheeran FAQs

  

  When is Ed Sheeran going on tour?

  Ed Sheeran is heading out on his +- =÷ x Tour with an Australia/New Zealand leg across February and March 2023

   

  Where is Ed Sheeran performing on his 2022 AU/ NZ tour?

  Ed Sheeran will be visiting the following Australia/New Zealand venues sold by Ticketmaster on his 2023 tour:

  Eden Park, Auckland, NZ on Friday 10 February 2023
  Optus Stadium, Perth, WA on Sunday 12 March 2023

   

  When do Ed Sheeran tickets go on sale?

  Tickets for Ed Sheeran's Optus Stadium performance will go on sale to the general public from:

  Eden Park – 11:00am (local time) on Wednesday 23 March
  Optus Stadium - 2:00pm (local time) on Wednesday 23 March.

  Please note: You need to have your mobile/smartphone on hand during the purchase process.

   

  Where can I buy tickets?

  Tickets can only be purchased via the Ticketmaster website. There are no Outlet or Call Centre sales. 

   

  How can I buy Ed Sheeran tickets?

  In preparation for tickets going on sale, we recommend that you create an account if you do not have one already.

  The promoters of Ed Sheeran are committed to combatting unethical secondary ticketing and resale.

  Your mobile/smartphone will be your ticket which will be contained within an app. Once the tickets have been purchased you will receive a simple email confirmation as proof of purchase. This is NOT your ticket or ticket(s).

  You will receive instructions on how to access your ticket(s) much nearer to the shows.

  Upon arrival at the show, you will then be required to present your mobile/smartphone device containing your ticket(s), and you’ll scan yourself and your party into the venue via the turnstiles/entrances. 

   

  How will my mobile/smartphone be linked to my ticket?

  • Your mobile number will be verified and linked to your tickets during checkout.
  • Your tickets will only be accessible within the Ticketmaster App

  Australia: iOS or Android Ticketmaster App.
  New Zealand: iOS or Android Ticketmaster App.

  • You will need to unlock your tickets using your verified mobile number closer to the date of the event.
  • If you don’t have the Ticketmaster App, please download it to your mobile device after purchase and sign in with your account details.
  • Please ensure your phone is fully charged when you arrive at the venue so that you can access your tickets.

   

  How will my mobile number be verified in checkout?

  During the checkout, you’ll be presented with a box to provide the mobile phone number you want to link to your ticket. A code will then be sent to this mobile phone and you will be required to enter this code before you can proceed. This number will then be linked to your order. When you can unlock your tickets, a code will be sent to this number again for you to enter.

   

  How much are the ‘’face value’’ tickets?

  The tickets range between $89.90 - $189.90 and are subject to a handling fee.

   

  How do I arrange to buy tickets for someone with accessibility needs?

   

  Accessible Seating tickets for wheelchair and companion card holders (where applicable) will be available to purchase online if you have a smart phone for ticket delivery.  Alternatively, all Accessible Seating bookings can be requested by contacting:

  Optus Stadium, Perth

  Eden Park, Auckland

  Please ensure you include the Event Name, Venue, Date and Time along with your contact details in all booking requests.

   

  How many Ed Sheeran tickets can I buy?

  There will be a strict limit of six (6) tickets per show date per transaction. This restriction is in place in order to give as many people as possible a fair chance to buy tickets. The whole party must arrive at the same time as the person with the mobile/smartphone device containing all the tickets.

  Please note: Any and all transactions that are detected as bot purchases, patrons creating duplicate accounts in order to purchase more than the ticket limit or any action that indicates a suspicious purchase in excess of the ticket limit will be cancelled.

   

  What if we want to go as a bigger group/family?

  You will have to try to complete another order with another mobile device.

   

  Can I buy Ed Sheeran tickets as a gift?

  The matching ID of the surname of the lead booker will be an entry requirement. The other tickets bought by that person can be used for other people as long as they ALL arrive with the lead booker. If you want to buy tickets as gifts then you’ll also have to attend to get your recipients into the show.

   

  What are the age restrictions?

  All venue age restrictions are clearly displayed on the sales pages on the website.

  This is a licensed, loud music event, staged over a long time and we do not recommend attendance by children aged 5 years and under. Children 14 and under must be accompanied by a parent or legal guardian at all times and have purchased a valid ticket.  No concession tickets will be available for children, they must have a ticket.

  In the unlikely event, you are looking to purchase tickets on behalf of 15-18 year olds who do not have access to a smartphone we recommend that you attend the show with the group.

   

  What are the entry requirements?

  To gain access to the concert you are required to bring your fully charged mobile phone or smartphone. You may be required to produce your email booking confirmation and a valid form of photo ID that matches the name on the confirmation.

  Accepted forms of Photo ID are

  • Driver Licence or Learner Permit (from any country) including Digital Driver Licences
  • Passport (from any country)
  • KEYPASS Photo ID Card or Keypass in Digital iD
  • KIWI Access Card (New Zealand only)
  • Any other recognised Proof/Evidence of Age/Identity or Photo Card.

  All Acceptable ID must be written in English or if not written in English, then accompanied by an official English translation.

  For a foreign Driver Licence not written in English, an International Driver Permit issued in the foreign country of origin (and including a photo of the licence holder and translation) should be presented with the Foreign Driver Licence.

   

  What if my phone is out of battery so I can’t access my ticket(s)?

  Please make sure your phone is fully charged before you leave the house to avoid this situation. If you run out of battery go to the box office where someone will be able to assist you to find your order.

   

  What if I lose my mobile phone or change my number before the shows?

  Please contact us via your My Account.

   

  What if my mobile phone was lost or stolen on the day of the show?

  Don’t worry, we have a full record of every lead booker who bought tickets for the shows and will be able to help. Please make your way to the box office in the first instance.

   

  When will we receive our tickets?

  Remember, we are operating a digital mobile/smartphone ticketing system. Therefore, no physical tickets will be posted or emailed in advance. Your phone contains your ticket(s) and they’ll be sent to you nearer to the time of the shows.

   

  Are cameras allowed?

  Professional cameras (deemed as cameras with removable lenses), video and recording equipment are strictly forbidden. Personal use cameras and smartphone cameras are fine.

   

  How early should we turn up?

  Check the website for door opening times and do allow yourself plenty of time to get in before the start of the show.

   

  What if I can’t get in with my tickets – it failed to scan and I’ve been turned away at the turnstile?

  Don’t worry, we can try and help you. In the first instance, head to the box office where someone will be able to help you work out what’s gone wrong. Remember DO NOT buy a ticket from someone you don’t know either in person on the street OR from an unauthorised secondary ticket website.

   

  I can’t go any more and need to sell on my ticket. What do I do?

  For information on how to sell your tickets through our resale platform, click here: https://shops.ticketmasterpartners.com/resale

   

  What is unethical secondary tickets and ticket resale?

  Unethical secondary ticketing is when people buy tickets at face value and then resell them at inflated prices via non-artist approved methods and websites, thus denying real fans the chance to buy at face value.

  Ticket touts and unauthorized resellers use multiple payment cards, false identities and sophisticated computer programmes (“bots”) to buy up large amounts of tickets which they then offer for resale at highly inflated prices.

   

  What else are you doing to combat the secondary market?

  Your mobile phone number is linked to your ticket order. Your tickets are linked to both your account with your chosen ticket agent AND you mobile phone number. This means your ticket and the individual information you gave when you purchased are linked. If a ticket is resold in any method other than via official face-value resale channels then the mobile phone number will not be linked to the ticket(s) and you will be refused entry to the venue.

   

• Mary Poppins FAQs

  

  MARY POPPINS begins performances at the Sydney Lyric Theatre on Sunday 15 May 2022.

  Be sure to visit the Sydney Lyric Covid-Safety Policy prior to your performance for the most up-to-date information on COVID-19 venue protocols.

  WHEN DO TICKETS GO ON SALE?

  Tickets for MARY POPPINS Sydney engagement will go on Ticketmaster Australia on Monday 6 December 2021. The only authorised ticket seller for MARY POPPINS tickets at Sydney Lyric Theatre is Ticketmaster, as well as through authorised travel package partners.  Please be aware that the Sydney Lyric has no obligation to honour tickets purchased via unauthorised re-sellers, as these may be invalid tickets. If you attend with a ticket purchased via an unauthorised re-seller such as Viagogo, eBay, Gumtree or otherwise, you may be refused entry. For more information, please see Foundation Theatre's Resale and Scalping Explained page.

  The Sydney Lyric Theatre box office is open Monday-Friday from 9am-5pm AEST and from 11am AEST on Saturdays and Sundays. The Box Office cannot assist with general ticket sales from 1.5 hours prior to any performance time and does not usually operate on Public Holidays. Check performance times here.  

  Please note, the Sydney Lyric Theatre is currently only open for fully vaccinated customers aged 16+ and accept Cashless Payments Only at this time.

  All bookings for MARY POPPINS at Sydney Lyric Theatre tickets will be through Ticketmaster.

  HOW MUCH WILL TICKETS COST?

  Ticket prices for MARY POPPINS vary by performance, seat location, and during peak periods such as public and school holidays. Prices are subject to change but start from $59.90* AUD.

  *Subject to availability. $59.90 ticket price is based on D Reserve ticket on Tu-Th & Sun 630pm performances outside of school holidays.  An additional $9.40 Ticketmaster Transaction Fee per booking applies.

  THE LOTTERY

  A limited number of tickets will be available on the MARY POPPINS ticket lottery.  Details will be announced closer to the start of the season. 

  CAN I BUY A GIFT VOUCHER?

  MARY POPPINS Ticketmaster gift vouchers will be available to purchase on Ticketmaster from mid-December. The gift voucher is valid for redemption on performances in the Sydney MARY POPPINS season at Sydney Lyric Theatre or any event sold on Ticketmaster.com.au. Redemption is subject to ticket availability.

  HOW MANY TICKETS CAN I BUY?

  There is an 8 ticket limit per household. All orders will be reviewed for duplicate accounts, bots, or other means being used to circumvent the 8 ticket limit. Fraudulent ticket orders may be cancelled without notice.

  Why the limit? The ticket limit is in place to allow as many people as possible the opportunity to purchase tickets for MARY POPPINS. 

  WHAT IF I WANT TO ACCESS GROUP SALES AND BOOK MORE THAN 8 TICKETS?

  Groups of 10 or more can purchase tickets through Ticketmaster Groups.

  For more information on groups, please visit Ticketmaster Groups Department by clicking here.

  CAN I GET A REFUND OR EXCHANGE MY TICKETS FOR ANOTHER DATE ONCE I PURCHASE MY TICKETS?

  As with all ticket purchases, we recommend that you check/confirm dates and times of the performance you intend to purchase before completing the checkout on Ticketmaster as we cannot exchange or refund tickets once they are confirmed. There are no refunds or exchanges on tickets once they are purchased if you change your mind or for personal reasons.

  WHY ARE THERE TICKETS ONLINE THAT ARE TWICE AS EXPENSIVE AS YOUR LISTED TICKET PRICES?

  If you search MARY POPPINS on the internet, you will likely find many re-sale sites advertising MARY POPPINS tickets at prices higher than those on our official site. Be aware of what website you are on before you make any purchase.

  Ticketmaster.com.au is the authorised ticket seller for MARY POPPINS at the Sydney Lyric Theatre.

  In NSW it is illegal to resell a ticket for more than 10% of the face value of the ticket. Please be aware the Sydney Lyric Theatre has no obligation to honour tickets purchased via unauthorised re-sellers, as these may be invalid tickets.  If you attend with a ticket purchased via an unauthorised re-seller such as Viagogo, eBay, Gumtree, or otherwise, you may be refused entry.

  WHAT IF A PERFORMANCE IS SOLD OUT?

  We anticipate demand will be high for MARY POPPINS tickets and recommend that customers book early for best availability. If the performance you wish to attend is sold out, we recommend the following:

  • Look further into the season for other performances.
  • Saturday matinees and evenings and Sunday matinees will be the performances that are highest in demand, so consider attending a Tuesday, Wednesday, Thursday, or Sunday evening performance.
  • Continue to check back on sold-out performances in the event additional seats get released.

  IS THE SYDNEY LYRIC THEATRE AN ACCESSIBLE VENUE & HOW DO I BOOK WHEELCHAIR/COMPANION CARD BOOKINGS?

  To make a wheelchair or companion card booking or have questions about venue accessibility, please see the venue website here. Please note that companion card tickets can only be collected at the box office from 1 hour prior to the performance booked.  The companion must present the companion card provided when booking before tickets can be handed to the patron.

  WILL THERE BE SIGNED OR AUDIO-DESCRIBED PERFORMANCES DURING THE RUN?

  Yes. There are currently plans underway to include AUSLAN signed performances and audio described performances of HAMILTON. Performance dates and booking details will be forthcoming.

  WHAT IS A LYRIC DELUXE SEAT?

  Lyric Deluxe tickets are sold in pairs and provide an upgrade to your in theatre experience with:

  • Two great seats show tickets (Premium or A Reserve as chosen)
  • A souvenir show program
  • Two glasses of Veuve Clicquot (or other bar selection)
  • Two Choc Top Ice Creams
  • Luxury chocolate selection
  • Express package collection from our VIP Lyric Deluxe collection counter before the show

  The Lyric Deluxe package is designed to be shared between two people.

  WHAT IS THE SEATING LAYOUT OR STAGE VIEW?

  You can find the seating layout and stage views on the Sydney Lyric Theatre website here which includes virtual tour links for the Stalls, Dress Circle, and Grand Circle of the theatre.  Please note these seating plans give an indicative view and layout of the theatre and may not be the same for every production.  

  WHAT IS THE RUNNING TIME FOR MARY POPPINS? 

  Running time is approx. 2 hours and 50 minutes, including intermission.

  ARE THERE THEATRICAL EFFECTS IN MARY POPPINS?

  MARY POPPINS contains theatrical smoke and fog effects, pyrotechnics, strobe lighting and loud noises.

  IS THERE AN AGE RECOMMENDATION? 

  MARY POPPINS is recommended for a general audience. As an advisory to adults who might bring young people, we recommend MARY POPPINS for ages 7 and up. All persons aged 16 or under must be accompanied and sat next to the accompanying adult. All persons entering the theatre, regardless of age, must have a ticket. 

  WILL I BE ADMITTED INTO THE PERFORMANCE IF I ARRIVE LATE TO THE PERFORMANCE?

  Entry to and exit from the theatre may be different from your last visit in response to the physical distancing recommendations of NSW Health, so it is a good idea to come to the theatre at least 45 minutes prior to the show start time noted on your ticket.

  Once the performance starts latecomers will be seated at the discretion of management at a suitable break in the performance.

  WHERE IS THE SYDNEY LYRIC THEATRE?

  The Sydney Lyric Theatre is located at 55 Pirrama Road, Pyrmont NSW 2009, and is accessible through The Star complex.  For information on how to get to the Sydney Lyric, please click here.

  For more information on the venue’s service and amenities, as well as its policies, please visit the venue’s website here: www.sydneylyric.com.au/

• MOULIN ROUGE! THE MUSICAL FAQS

  

  WILL THE THEATRES HAVE A COVID-19 SAFE PLAN IN PLACE?

  Nothing is more important than the health and safety of all that visit the theatre.

  The Capitol Theatre in Sydney is operating in accordance with NSW Health Guidelines and their COVID Safety Plan. These protocols and requirements may change based on advice from NSW Health, so please be sure to visit this page prior to your visit for the most up to date information.

  WHERE CAN I BUY TICKETS FOR MOULIN ROUGE! THE MUSICAL?

  Ticketmaster is the only authorised ticket seller for the Sydney season, and this includes purchases of special seats and packages such as Can Can Table Seating and Capitol Class VIP Packages in Sydney. Click here to access tickets.

  In NSW it is illegal to resell a ticket for more than 110% of the face value of the ticket, as regulated by NSW Fair Trading

  To eliminate the risk of fraud, you are advised to purchase tickets from moulinrougemusical.com or ticketmaster.com.au as purchasing a ticket from an unauthorised seller (such as eBay, Viagogo, Facebook Marketplace or Gumtree) can result in the ticket holder being denied entry as these tickets may not be genuine, and may be charged at inflated prices. Many unofficial sellers will list tickets for sale, even though they do not actually have those tickets. This is called "speculative ticketing". They are speculating that they will be able to get tickets and then resell them to fans. Those speculative listings are not real tickets in hand (they do not actually have tickets to sell). You purchase tickets from unauthorised ticket sellers solely at your own risk. The Capitol Theatre is under no obligation to honour tickets which are deemed invalid for any reason and you may be refused entry.

  WHAT HAPPENS IF MY BOOKED PERFORMANCE IS CANCELLED DUE TO COVID-19 RESTRICTIONS?

  If your performance of Moulin Rouge! The Musical is cancelled, Ticketmaster will contact you via e-mail and SMS with full details on how to exchange or refund your booking.

  MAJOR EVENT DECLARATION IN VICTORIA

  To eliminate the risk of fraud, you are advised to purchase tickets from moulinrougemusical.com or ticketmaster.com.au, as purchasing a ticket from an unauthorised seller can result in the ticket holder being denied entry. Many unofficial sellers will list tickets for sale, even though they do not actually have those tickets. This is called “speculative ticketing”. They are speculating that they will be able to get tickets and then resell them to fans. Those speculative listings are not real tickets in hand (they do not actually have tickets to sell). Beware of these sellers. Moulin Rouge! The Musical is subject to a major event declaration under the Major Events Act 2009. It is an offence for a Moulin Rouge! The Musical ticket to be sold, or offered or advertised for resale, at a price exceeding its face value purchase price by more than 10%, unless the seller is authorised in writing by the ticketed event organiser. Breaches can result in heavy fines of up to $96,714 for an individual and $483,570 for a company. For queries regarding the Major Events Act, contact fairgo.forfans@ecodev.vic.gov.au

  WHEN WILL I GET MY TICKETS?

  Tickets are dispatched 72 hours in advance of the performance date. Please ensure your Ticketmaster account has the correct email and mobile phone number as all tickets will be delivered electronically.

  WHAT ARE CAN CAN! TABLE SEATS?

  Can Can! Table Seats are extremely close to the stage and surrounded by the action. Detailed information about Can Can! Table Seating can be found here.

  CAN I EXCHANGE MY TICKETS?

  Yes, in many circumstances - please refer to our Exchange Policy

  WHAT HAPPENS IF I GET COVID-19 SYMPTOMS?

  Even if you have the most minor of symptoms of cold or flu, please do not attend Moulin Rouge! The Musical. Refer to their Exchange Policy to attend the show on another date

  ARE GROUP BOOKINGS AVAILABLE?

  Groups of 12 or more can book via the Ticketmaster Group Bookings Department: groups@ticketmaster.com.au. Extended booking periods and special rates on selected performances are available as well as School Group allocations and Teacher ticket allotments. Click here for more information.

  IS THERE ACCESSIBLE SEATING AVAILABLE?

  Yes, there is accessible seating is available. If you have trouble negotiating stairs, please book your seats in the Stalls.

  For wheelchair and companion card bookings at the Capitol Theatre, please call (02) 9320 500 Monday – Friday, 9am-5pm.

  HOW LONG IS THE SHOW RUNNING IN SYDNEY?

  Ticketmaster will detail all performances currently on sale. Sign up to receive information about new ticket releases.

  IS THERE AN AGE MINIMUM?

  The show is recommended for children 12 years of age and over.

  WHAT IS THE DURATION OF THE PERFORMANCE?

  The show running time is 2 hours and 35 minutes including a 20-minute interval.

  ARE THERE STROBE LIGHTS DURING THE PERFORMANCE?

  Yes.

  ARE THE DISCOVER NSW AND PARENT NSW VOUCHERS ACCEPTED AT THE CAPITOL THEATRE?

  Yes, the Discover NSW and Parent NSW Vouchers can be used towards the purchase of tickets to any performance of Moulin Rouge! The Musical at the Capitol Theatre but must be redeemed in person at the Capitol Theatre box office before the expiry date as per each voucher. It’s as simple as visiting the Capitol Theatre Box Office in person (Mon-Fri 9am-5pm) and having a valid Discover or Parent Voucher available to be scanned. Please note, Box Office cannot assist with general ticket sales 1 hour prior to weekday matinees and accepts cashless payment only. All terms and conditions of the Dine and Discover NSW and Parent NSW vouchers apply and can be found on the Service NSW app. Please note tickets are not available until within 72 hours of the performance date. Ensure your Ticketmaster account has the correct e-mail and mobile phone number for tickets to be sent to or collect your tickets at the box office no earlier than 72 hours prior to the performance date.

• THE LUME FAQS

  

  THE LUME: FAQs

  What you need to know before visiting:

  What are the opening hours of THE LUME?

  THE LUME Melbourne is open seven days a week.

  Standard Opening Hours are:

  • Monday – Thursday: 10am – 9pm
  • Friday: 10am – 10pm
  • Saturday: 9am – 10pm​
  • Sunday: 9am – 9pm

  Last entry of the day has a maximum stay 1 hour. Opening and closing times may change with demand, please check times on the date you wish to attend. 

  Where is THE LUME located within the MCEC?

  THE LUME Melbourne is located within the Exhibition Centre near the DFO and Novotel hotel. The closest entry doors are located directly in front of the roundabout at 1 Convention Centre Place. THE LUME Melbourne entry is closest to Door 17.

  Do I need a ticket?

  Yes, ticket bookings are essential.

  We strongly recommend you book tickets online in advance. Some sessions, particularly during school holidays, can be heavily booked. To ensure a comfortable and safe visit for all visitors, access to THE LUME is by timed entry. Book tickets here

  What are the ticket prices? 

  Ticket prices and session times vary according to time and date and peak periods such as school holidays. Additional transaction fees may apply

  Best prices and best availability can be found in mid-week sessions and in non-school holiday periods.

  Please refer to our website for the official schedule and prices for the date you wish to attend.

  Ticket prices start at:

  $39 for Adults

  $36 concession (seniors, pensioners, and students)

  $29 for youth ages 4-17*

  FREE for children 3 years and under when accompanied by an Adult *

  *Not available for every session. Please check the date and time you wish to attend.

  Only buy tickets from THE LUME's authorised ticketing agent, Ticketmaster. Do not purchase tickets from third-party resellers such as Viagogo as you will not be provided guaranteed entry.

  Are there concessions or group discounts offered? 

  Currently, there is a transaction limit of 6 tickets per customer for THE LUME Melbourne. Please click here to join the Groups waitlist for THE LUME Melbourne.

  Can I buy tickets at the venue?

  There are self-service points of sale and a service counter at the venue, however advanced bookings are recommended as some sessions may sell out. 

  When should I arrive?

  Please arrive 15 minutes prior to the time displayed on your entry ticket to allow for QR registration before access. Due to the popularity of the experience, we may not be able to accommodate you if you arrive outside your ticketed session. 

  How much time do I need to experience THE LUME?

  Individual visit times will vary and there is no time limit to your stay. Most visitors can anticipate spending 60-90 minutes.

  Are there Van Gogh paintings on display in the MCEC?

  The experience is not an art exhibition in the traditional sense and there are no physical original works by Vincent van Gogh on display. It is an immersive multimedia art experience that combines high-definition projections of Van Gogh’s paintings with digital surround sound, projected at a scale of 11m high which offers visitors the ability to see the details of the artist’s work unlike ever before. More than 3,000 images transform every wall and floor surface.

  What is the best way to see the experience?

  We encourage you to move around freely to view THE LUME from different perspectives. You can sit on the floor or stand against the walls, always being mindful of other visitors in the venue.

  Which scents are diffused during the experience?

  Fragrances and scents are diffused within THE LUME, curated to complement and enhance your experience. The scents contain elements associated with Provence in southern France: Cypress from the trees that Van Gogh frequently painted mixed with Lemon/Cyrus which has a fresh, bright feeling associate with sunlight and summer.

  Is it suitable for children?

  Yes. There is no minimum age to visit the experience.

  Accessibility at THE LUME - Can I access with a stroller or wheelchair?

  Yes, the venue is suitable for strollers and is wheelchair accessible. Please click here for more information on Accessibility, or contact us here to purchase your accessible tickets, companion cards are accepted.  

  THE LUME experience does not include smoke, haze, or strobe lights. While the projected animation within the experience is slow-moving, if you are sensitive to moving light please let our friendly staff know on arrival.

  Can I take photos and videos?

  Yes, you are more than welcome to take photos and videos inside the experience. Please be considerate of other visitors when taking photos.  

  Please be advised that flash photography is not permitted inside THE LUME.

  Commercial photography or video is not permitted at THE LUME without prior written permission.  If you are planning to film in or around the venue please contact THE LUME. 

  COVID-aware 

  THE LUME follows government regulations in regard to physical distancing and provides a contact-free environment. The experience is designed to be a personal journey of exploration allowing visitors to self-distance. Their top priority is to ensure the safety of visitors and staff. 

  Visitors will be required to register via QR code on arrival. Please refer to the MCEC website for additional conditions of entry. Masks are required when social distancing is not possible. If you have forgotten your mask a disposable mask will be available for purchase. 

  Hand sanitising stations are available on-site and good hand hygiene practices are encouraged for all visitors. Frequent cleaning and deep cleaning are scheduled as standard and according to Government regulations.

  For more information about venue safety, please click here. Thank you for your understanding and support in helping to keep everyone safe.

  What if I am sick on the day of my visit?

  If you have cold or flu-like symptoms on the day you are due to attend your session then please do not attend the venue. Please contact us and we will happily exchange your tickets for a future session.

  Can I exchange dates?

  Please click here to view our exchange policy.

  Are food and drinks available inside the venue? Am I allowed to bring my own?

  Yes, food and beverages will be available inside the venue at Terrace Café 1888. Bookings are not required. No outside food or beverage can be consumed inside the venue.

  Can I bring in bags? What items are prohibited?

  We encourage visitors to leave bags at home and to avoid bringing any large items. Bags may be visually inspected at entry by THE LUME Staff and may be required to be cloaked at the MCEC cloakroom.

  The following items are prohibited:

  • Food & Beverage including Alcohol
  • Illegal substances including controlled, dangerous, or illicit drugs
  • Flammable devices (flares, fireworks, and smoke bombs)
  • Anything that could be used as a weapon such as sharp items including knives
  • Suspicious items or items which may look like a weapon
  • Professional cameras or recording devices
  • Laser pointers
  • Offensive signage or clothing
  • Drones or unmanned aerial vehicles (UAVs)
  • Any other item that may cause harm or public nuisance or could interfere with others in the venue

  What else do I need to know about my visit?

  Before your visit please read the following information:

  • MCEC Terms and conditions of entry 
  • Café menu & Gift shop
  • Getting here
  • Other MCEC facilities and information FAQs

  What will the venue be doing to protect against COVID-19?

  THE LUME is working alongside the MCEC and the health department to provide the highest standards for a safe, contact-free environment. Their top priority is to ensure the safety of visitors and staff. This includes:

  • Timed entry with separate entry and exits to the venue space
  • Limiting ticket capacity within each session time slot
  • Creating a non-touch environment and providing sanitiser stations throughout the venue
  • Additional cleaning of the venue in high-traffic areas

  The experience is designed to be a personal journey of exploration allowing visitors to self-distance.  The friendly, trained staff will be guiding visitors throughout the venue ensuring COVID-aware steps are being followed.

  For more information about venue safety please click here. Thank you for your understanding and support in helping to keep everyone safe.

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