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• Event Status Updates

  

  This page will redirect to https://help.ticketmaster.com.au/hc/en-au/articles/360007678278

• Ticketing Tips

   

  Ticketmaster regularly sells tickets for musical, theatrical, and sporting events where customer demand is extremely high. The below tips may assist you to maximise your chances of obtaining tickets for a popular event.
  
  Please note that the below are recommendations only. Following these recommendations does not guarantee that you will be successful in booking tickets, especially for popular events with high demand - but it will give you a good chance!

  • Set up a My Ticketmaster account in advance of tickets going onsale.

  If you don't already have a MyTicketmaster account, you can create one in advance of the event going on sale. This will allow you to store all of your address and billing details and greatly speed up the purchase process.

  • Check your passwords.

  If you already have an existing My Ticketmaster account, check in advance that you know your password and that all your details are up to date by clicking the 'Sign In' or 'My Ticketmaster' links on our homepage. If you have forgotten your password, there is an option available to have a temporary password e-mailed to you located under the "password" box on the login page.

  • Check your billing information.

  Ensure that the card details saved in your MyTicketmaster account are current. You can check this by signing in to your account and selecting "Edit Billing Information" from the sidebar. It's best to ensure that you've only stored information for the card you're planning to use to purchase your tickets. Also, be sure to check that you have sufficient funds on your card before starting the booking.

  • Never load our site in more than one browser or window.

  Stick to one window when you’re processing your ticket order and avoid the temptation to use multiple devices. Attempting to access tickets from multiple devices won’t increase your chances of securing tickets and could risk slowing the process down.

  • Don't refresh your screen.

  Hitting the refresh button means you’ll lose your place in the queue, and as frustrating it can be, patience is key when trying to buy tickets.

  Ticketmaster’s sophisticated systems are designed to manage and process ticket purchases as quickly as possible. The queuing system that appears on your screen is doing all the hard work for you and will place you at the front of the line as soon as possible.

  • Avoid having the event purchase page loaded too early before tickets go on sale.

  If you wait on the purchase page for too long before the event goes on sale, the page will need to refresh before tickets can be purchased, which may slow things down - sometimes seconds can mean the difference between securing tickets and missing out! Please also note that you won't be placed into any kind of online queue if you wait on the site before tickets go on sale, so this won't improve your chances of securing tickets.

  • Ensure you're using a good internet connection.

  It's best to ensure that your internet connection is solid, as losing connection for even a second may cause your tickets to be released from your cart.

  • Keep an eye on the clock.

  There will be a time limit applied to all transactions as they’re progressed through the ticket purchasing stages. Remember to keep an eye on the timer on your screen and move through the processing pages as quickly as possible (this is even easier when you’ve completed the account set-up stage we mentioned above).

  • What if I see a "no tickets available" message?

  If you see a ‘no tickets available’ message when attempting to purchase tickets, this means there are no tickets available within your search restrictions. It may be best to widen your search parameters and try again.

  • Check our social channels for updates.

  Our Twitter followers are the first to find out about ticket updates, even after tickets have gone on sale. If anything changes with tickets, we’ll feed the news live onto our social channels. Our real-time updates include any technical difficulties that may occur during such busy ticket sales.

• THE LUME FAQS

  

  THE LUME: FAQs

  What you need to know before visiting:

  What are the opening hours of THE LUME?

  THE LUME Melbourne is open seven days a week.

  Standard Opening Hours are:

  • Monday – Thursday: 10am – 9pm
  • Friday: 10am – 10pm
  • Saturday: 9am – 10pm​
  • Sunday: 9am – 9pm

  Last entry of the day has a maximum stay 1 hour. Opening and closing times may change with demand, please check times on the date you wish to attend. 

  Where is THE LUME located within the MCEC?

  THE LUME Melbourne is located within the Exhibition Centre near the DFO and Novotel hotel. The closest entry doors are located directly in front of the roundabout at 1 Convention Centre Place. THE LUME Melbourne entry is closest to Door 17.

  Do I need a ticket?

  Yes, ticket bookings are essential.

  We strongly recommend you book tickets online in advance. Some sessions, particularly during school holidays, can be heavily booked. To ensure a comfortable and safe visit for all visitors, access to THE LUME is by timed entry. Book tickets here

  What are the ticket prices? 

  Ticket prices and session times vary according to time and date and peak periods such as school holidays. Additional transaction fees may apply

  Best prices and best availability can be found in mid-week sessions and in non-school holiday periods.

  Please refer to our website for the official schedule and prices for the date you wish to attend.

  Ticket prices start at:

  $39 for Adults

  $36 concession (seniors, pensioners, and students)

  $108 Family Four pack*

  $29 for youth ages 11-17*

  $25 for children ages 4-10*

  FREE for children 3 years and under when accompanied by an Adult *

  *Not available for every session. Please check the date and time you wish to attend.

  Only buy tickets from THE LUME's authorised ticketing agent, Ticketmaster. Do not purchase tickets from third-party resellers such as Viagogo as you will not be provided guaranteed entry.

  Are there concessions or group discounts offered? 

  Currently, there is a transaction limit of 6 tickets per customer for THE LUME Melbourne. Please click here to join the Groups waitlist for THE LUME Melbourne.

  Can I buy tickets at the venue?

  There are self-service points of sale and a service counter at the venue, however advanced bookings are recommended as some sessions may sell out. 

  When should I arrive?

  Please arrive 15 minutes prior to the time displayed on your entry ticket to allow for QR registration before access. Due to the popularity of the experience, we may not be able to accommodate you if you arrive outside your ticketed session. 

  How much time do I need to experience THE LUME?

  Individual visit times will vary and there is no time limit to your stay. Most visitors can anticipate spending 60-90 minutes.

  Are there Van Gogh paintings on display in the MCEC?

  The experience is not an art exhibition in the traditional sense and there are no physical original works by Vincent van Gogh on display. It is an immersive multimedia art experience that combines high-definition projections of Van Gogh’s paintings with digital surround sound, projected at a scale of 11m high which offers visitors the ability to see the details of the artist’s work unlike ever before. More than 3,000 images transform every wall and floor surface.

  What is the best way to see the experience?

  We encourage you to move around freely to view THE LUME from different perspectives. You can sit on the floor or stand against the walls, always being mindful of other visitors in the venue.

  Which scents are diffused during the experience?

  Fragrances and scents are diffused within THE LUME, curated to complement and enhance your experience. The scents contain elements associated with Provence in southern France: Cypress from the trees that Van Gogh frequently painted mixed with Lemon/Cyrus which has a fresh, bright feeling associate with sunlight and summer.

  Is it suitable for children?

  Yes. There is no minimum age to visit the experience.

  Accessibility at THE LUME - Can I access with a stroller or wheelchair?

  Yes, the venue is suitable for strollers and is wheelchair accessible. Please click here for more information on Accessibility, or contact us here to purchase your accessible tickets, companion cards are accepted.  

  THE LUME experience does not include smoke, haze, or strobe lights. While the projected animation within the experience is slow-moving, if you are sensitive to moving light please let our friendly staff know on arrival.

  Can I take photos and videos?

  Yes, you are more than welcome to take photos and videos inside the experience. Please be considerate of other visitors when taking photos.  

  Please be advised that flash photography is not permitted inside THE LUME.

  Commercial photography or video is not permitted at THE LUME without prior written permission.  If you are planning to film in or around the venue please contact THE LUME. 

  COVID-aware 

  THE LUME follows government regulations in regard to physical distancing and provides a contact-free environment. The experience is designed to be a personal journey of exploration allowing visitors to self-distance. Their top priority is to ensure the safety of visitors and staff. 

  Visitors will be required to register via QR code on arrival. Please refer to the MCEC website for additional conditions of entry. Masks are required when social distancing is not possible. If you have forgotten your mask a disposable mask will be available for purchase. 

  Hand sanitising stations are available on-site and good hand hygiene practices are encouraged for all visitors. Frequent cleaning and deep cleaning are scheduled as standard and according to Government regulations.

  For more information about venue safety, please click here. Thank you for your understanding and support in helping to keep everyone safe.

  What if I am sick on the day of my visit?

  If you have cold or flu-like symptoms on the day you are due to attend your session then please do not attend the venue. Please contact us and we will happily exchange your tickets for a future session.

  Can I exchange dates?

  Please click here to view our exchange policy.

  Are food and drinks available inside the venue? Am I allowed to bring my own?

  Yes, food and beverages will be available inside the venue at Terrace Café 1888. Bookings are not required. No outside food or beverage can be consumed inside the venue.

  Can I bring in bags? What items are prohibited?

  We encourage visitors to leave bags at home and to avoid bringing any large items. Bags may be visually inspected at entry by THE LUME Staff and may be required to be cloaked at the MCEC cloakroom.

  The following items are prohibited:

  • Food & Beverage including Alcohol
  • Illegal substances including controlled, dangerous, or illicit drugs
  • Flammable devices (flares, fireworks, and smoke bombs)
  • Anything that could be used as a weapon such as sharp items including knives
  • Suspicious items or items which may look like a weapon
  • Professional cameras or recording devices
  • Laser pointers
  • Offensive signage or clothing
  • Drones or unmanned aerial vehicles (UAVs)
  • Any other item that may cause harm or public nuisance or could interfere with others in the venue

  What else do I need to know about my visit?

  Before your visit please read the following information:

  • MCEC Terms and conditions of entry 
  • Café menu & Gift shop
  • Getting here
  • Other MCEC facilities and information FAQs

  What will the venue be doing to protect against COVID-19?

  THE LUME is working alongside the MCEC and the health department to provide the highest standards for a safe, contact-free environment. Their top priority is to ensure the safety of visitors and staff. This includes:

  • Timed entry with separate entry and exits to the venue space
  • Limiting ticket capacity within each session time slot
  • Creating a non-touch environment and providing sanitiser stations throughout the venue
  • Additional cleaning of the venue in high-traffic areas

  The experience is designed to be a personal journey of exploration allowing visitors to self-distance.  The friendly, trained staff will be guiding visitors throughout the venue ensuring COVID-aware steps are being followed.

  For more information about venue safety please click here. Thank you for your understanding and support in helping to keep everyone safe.

• Hamilton FAQs

  

  HAMILTON will begin performances at the Sydney Lyric Theatre from Wednesday 17 March 2021.

  We anticipate great demand for tickets once they go on-sale. Several measures have been put in place to ensure access to tickets is fair and equitable.

   

  TICKETING TIPS

   

  WHEN DO TICKETS GO ON-SALE?

  Tickets go on pre-sale from Monday, 24 August 2020, with general public on-sale on Tuesday, 1 September 2020.  To access tickets during the pre-sale period and stay up to date with all HAMILTON Australia announcements, we recommend that you join the waitlist by signing up at hamiltonmusical.com.au.

  The only authorised ticket seller for HAMILTON tickets at the Sydney Lyric Theatre is Ticketmaster, as well as travel package partners.

  Please be aware the Sydney Lyric Theatre has no obligation to honour tickets purchased via unauthorised re-sellers, as these may be invalid tickets.  If you attend with a ticket purchased via an unauthorised re-seller such as Viagogo, eBay, Gumtree or otherwise, you may be refused entry.

  Following the Government’s direction on social distancing, the Sydney Lyric and its box office are currently closed. All bookings for HAMILTON tickets will be through Ticketmaster.com.au.

   

  HOW MUCH WILL TICKETS COST?

  Ticket prices for HAMILTON vary by performance, seat location, and during peak periods such as public and school holidays. Prices are subject to change but will generally range between $70 to $250* AUD (not including venue packages) on ticketmaster.com.au.

  * An additional Ticketmaster Transaction fee of $9.20 per booking applies. 

   

  WILL THERE BE A TICKET LOTTERY?

  There will be a lottery for a limited number of $10 seats on all performances of HAMILTON. Details on entry requirements will be provided closer to the start of the season. 

   

  HOW MANY TICKETS CAN I BUY?

  There is an 8 ticket limit per household. All orders will be reviewed for duplicate accounts, bots, or other means being used to circumvent the 8  ticket limit. Fraudulent ticket orders may be cancelled without notice.

  Why the limit? The ticket limit is in place to allow as many people as possible the opportunity to purchase tickets for HAMILTON. All transactions online or in-person that are detected to be bot purchases, patrons creating duplicate accounts in order to purchase more than 8 tickets, or any action that indicates a purchase in excess of the 8 ticket limit may be cancelled without consideration.

   

  WHAT IF I WANT TO ACCESS GROUP SALES AND BOOK MORE THAN 8 TICKETS?

  Groups of 10 or more can purchase tickets through Ticketmaster Groups.

  For more information on groups, please email Ticketmaster Groups Department at groups@ticketmaster.com.au 

   

  CAN I GET A REFUND OR EXCHANGE MY TICKETS FOR ANOTHER DATE ONCE I PURCHASE MY TICKETS?

  As with all ticket purchases, we recommend that you check/confirm dates and times of the performance you intend to purchase before completing the checkout on Ticketmaster.

  There are no refunds or exchanges on tickets once they are purchased if you change your mind or for personal reasons. 

   

  WHAT HAPPENS IF TRAVEL RESTRICTIONS ARE IN PLACE OR I AM UNABLE TO ATTEND DUE TO COVID-19?

  Maintaining a safe and healthy environment for audiences, cast and the venue is of paramount importance.

  • If you are unwell, with any Covid-19 symptoms, contact Ticketmaster here prior to your performance by Midday (for an evening performance) & 10am (for a matinee performance) at the latest and we will work with you to exchange your tickets for a future performance (subject to ticket availability and into a performance at least 14 days after the day of cancellation).
  • If you booked your tickets and are an interstate or international traveller and are unable to attend the performance due to travel restrictions, contact Ticketmaster here no later than a week before your performance and we will work with you to exchange your tickets for a future performance (subject to availability). If borders shut suddenly within 7 days of your performance, we will also work with you to exchange your tickets for a future performance (subject to availability).
  • Exchanges are subject to availability at the time of exchange and must be of equal value of the original ticket(s) purchased. If you wish to exchange to a higher priced ticket(s), you will be asked to pay the difference in ticket price.
  • In those cases, if after following the above processes we are unable to facilitate an exchange for another performance, a refund will be offered.
  • No exchanges or refunds can be provided after the deadlines listed above or after a performance date unless required by applicable law.
  • Please note: We can only assist those who purchased their HAMILTON tickets on Ticketmaster Australia, the authorised ticket seller for the Sydney Lyric Theatre, or through approved travel package partners. If you purchased tickets through any other avenue, please contact the seller directly to learn more about their refund and exchange policy.

  WILL THE THEATRE HAVE COVID-SAFE PROTOCOLS IN PLACE?

  The Sydney Lyric Theatre will operate in accordance with its Covid Safe Plan with the goal of ensuring that your experience at the theatre is made as safe as reasonably possible.  The Covid Safe Plan applicable at the time of your visit will be made available on the theatre’s website.   

   

  WHEN WILL I RECEIVE MY TICKETS?

  If you selected mobile ticket delivery, tickets will be delivered via My Account on the Ticketmaster website and available to you from 72 hours prior to the performance.

  If you selected venue collection for your tickets, they will be available on the day of the performance only.  Tickets must be collected and personally signed for by the credit card holder who is the only person authorised to collect tickets.  For identification purposes, the credit card holder must present personal ID, the credit card which was used when purchasing the tickets, and the account confirmation number at time of collection. 

  There will be no outlet sales or tickets posted for this event. 

   

  WHAT IF I DO NOT RECEIVE MY TICKETS 72 HOURS BEFORE THE PERFORMANCE?

  If you cannot find or do not receive your mobile tickets (from 72 hours before the performance only), we recommend the following:

  • Log into your online Ticketmaster.com.au account to access your mobile tickets and double-check to ensure all details are correct.
  • Contact Ticketmaster Customer Service for further information.

  Lost or replacement tickets can only be obtained at the venue box office prior to the performance and will only be issued to the original ticket purchaser/Ticketmaster account holder upon showing valid id. 

   

  WHY ARE THERE TICKETS ONLINE THAT ARE TWICE AS EXPENSIVE AS YOUR LISTED TICKET PRICES?

  If you search HAMILTON, you will likely find many re-sale sites advertising HAMILTON tickets at prices higher than those on our official site. Be aware of what website you are on before you make any purchase.

  Ticketmaster.com.au is the authorised ticket seller for HAMILTON at the Sydney Lyric Theatre.

  In NSW it is illegal to resell a ticket for more than 10% of the face value of the ticket. Please be aware the Sydney Lyric Theatre has no obligation to honour tickets purchased via unauthorised re-sellers, as these may be invalid tickets.  If you attend with a ticket purchased via an unauthorised re-seller such as Viagogo, eBay, Gumtree, or otherwise, you may be refused entry. 

   

  WHAT IF A PERFORMANCE IS SOLD OUT?

  We anticipate demand will be high for HAMILTON tickets and recommend that customers book early for best availability. If the performance you wish to attend is sold out, we recommend the following:

  • Look further into the season for other performances.
  • Saturday matinees and evenings and Sunday matinees will be the performances that are highest in demand, so consider attending a Tuesday, Wednesday, Thursday or Sunday evening performance.
  • Continue to check back on sold-out performances in the event additional seats get released.
  • Make sure you are signed up to the waitlist to receive information on presales to get early access to new ticket blocks if they become available. 

   

  IS THE SYDNEY LYRIC THEATRE AN ACCESSIBLE VENUE & HOW DO I BOOK WHEELCHAIR/COMPANION CARD BOOKINGS?

  Once tickets go on sale, to make a wheelchair or companion card booking or have questions about venue accessibility, please contact the Sydney Lyric Theatre: https://sydneylyric.com.au/contact-us.aspx

  Please note that companion card tickets can only be collected at the box office from 1 hour prior to the performance booked.  The companion must present the companion card provided when booking before tickets can be handed to the patron.

   

  WILL THERE BE SIGNED OR AUDIO DESCRIBED PERFORMANCES DURING THE RUN?

  Yes. There are currently plans underway to include AUSLAN signed performances and audio described performances of HAMILTON. Performance dates and booking details will be forthcoming.

   

  WHAT IS A LYRIC DELUXE SEAT?

  Lyric Deluxe tickets are sold in pairs and provide an upgrade to your in theatre experience with:

  • Two great seats show tickets (Premium or A Reserve as chosen)
  • A souvenir show program
  • Two glasses of Veuve Clicquot (or other bar selection)
  • Two Choc Top Ice Creams
  • Luxury chocolate selection
  • Express package collection from our VIP Lyric Deluxe collection counter before the show

  The Lyric Deluxe package is designed to be shared between two people. 

   

  WHAT IS THE SEATING LAYOUT OR STAGE VIEW?

  You can find the seating layout and stage views on the Sydney Lyric Theatre website https://www.sydneylyric.com.au/seating-plan.aspx which includes virtual tour links for the Stalls, Dress Circle, and Grand Circle of the theatre. 

   

  FREQUENTLY ASKED QUESTIONS

   

  WHAT IS THE RUNNING TIME FOR HAMILTON? 

  Running time is approx. 2 hours and 50 minutes, this includes a 20-minute intermission. 

   

  IS THERE AN AGE RECOMMENDATION? 

  HAMILTON contains some strong language and is appropriate for ages 8+. 

   

  HOW LONG IS HAMILTON SCHEDULED TO RUN IN SYDNEY?

  Please check Ticketmaster.com.au for the current dates of performances on sale.

  Join the revolution and sign up on the home page to ensure you receive up-to-date information on HAMILTON including additional performance pre-sales and ticket releases. 

   

  WILL I BE ADMITTED INTO THE PERFORMANCE IF I ARRIVE LATE TO THE PERFORMANCE?

  We recommend arriving at least 45 minutes prior to the show start time noted on your ticket.

  Once the performance starts latecomers will be seated at the discretion of management at a suitable break in the performance.

  Entry to and exit from the theatre may be different from your last visit in response to the physical distancing recommendations of NSW Health, so it is a good idea to come to the theatre at least 30 minutes prior to the show start time. 

   

  WHERE IS THE SYDNEY LYRIC THEATRE?

  The Sydney Lyric Theatre is located at 55 Pirrama Road, Pyrmont NSW 2009, and is accessible through The Star complex.  For information on how to get to the Sydney Lyric, please click here: https://www.sydneylyric.com.au/visit/

  For more information on the venue’s service and amenities, as well as its policies, please visit the venue’s website here: www.sydneylyric.com.au/

• Covid-19 (Coronavirus) Information

  

  Caring for the safety and well-being of our fans has been and always will be Ticketmaster’s most important priority, especially during challenging times like these. As global health concerns continue to develop, our team is working diligently behind the scenes, coordinating with local authorities in monitoring and assessing overall impact, while actively supporting the artists, teams, festivals and venues you love as they work out how best to proceed with the thousands of events they have on the horizon.

  While some events, unfortunately, have had to be cancelled, we are working with many of our event partners to see how best to reschedule each event for your enjoyment. As you can imagine, this takes time, so we truly appreciate your patience and understanding as we navigate this new territory.

  In order to provide you with as much information as we can, we have created a comprehensive information page that will be consistently updated with changes to the status of all impacted events, so feel free to check back often.

  As a result of the high volume of cancellations and rescheduled events, we encourage you not to reach out directly with a refund request. The best way to check your event status is through the Event Status page.

  In the meantime, please see below for more detailed guidance:

  • For future events that are still scheduled, you’re all set. There’s nothing you need to do. If anything changes, we will contact you with updates.
  • If your event has been cancelled, there’s also nothing you need to do. We’ll get in touch with you directly with more information.
  • If your event has been rescheduled, we are working with the event organiser to identify new dates, and we will contact you as soon as we have confirmation and more information this.
  • For additional information, you can visit our help centre .

  Please understand that due to the high volume of enquiries, our Fan Support team is experiencing longer than normal wait times.

  For now, we want to thank you for being such a valued part of the live entertainment world. We are working around the clock on solutions and truly apologise for any inconvenience.

  At Ticketmaster, our vision is to connect people through the power of live events. What makes these experiences so special is the pure joy we feel from being among a community of like-minded, dedicated fans. We’d like to take a moment to offer our most sincere support to any of our fellow fans, friends and family who have been affected by this virus. We wish everyone the best health and safety during this difficult time, and we look forward to returning to our favourite live events as soon as possible.

  Sincerely,

  Ticketmaster

  Covid-19 FAQs:

  Is there a risk in attending an event?

  Covid–19 is an infectious disease that can result in serious and potentially fatal illness. There is a risk of the transmission of Covid–19 in any environment where people gather. This risk increases in enclosed spaces and with increased numbers of people. The World Health Organisation (WHO) has advised that the elderly and those with underlying medical conditions are more vulnerable. Further information can be found on the WHO’s website.

  Whilst Event Partners should all be adopting enhanced Covid-safe measures that align with relevant government orders, directions and guidance to help attendees stay safe, the risk cannot be completely eliminated. By attending an event, you assume all risk associated with Covid-19 (unless caused by the negligence of the Event Partner). You must also:                              

  • abide by all government guidance aimed at preventing the transmission of the virus (details of which, at the federal level, can be accessed via the following link. You should also make yourself aware of current government guidance in your own State or Territory and in the State or Territory where the venue for your event is located; and
  • follow all directions provided by the Event Partner and their staff members designed to create a safe environment for event attendees.

  Ticketmaster sells tickets on behalf of our Event Partners (including venues) and is not responsible for organising or delivering the events themselves. Ticketmaster does not accept any risk associated with attending an event or otherwise linked to Covid-19 (unless directly arising from our negligence or breach of the Australian Consumer Law). Please see our terms and conditions for further details.

  What if I have recently been diagnosed with Covid, have Covid-like symptoms, am quarantining/self-isolating or think I might have been exposed to someone who has Covid?

  Please check local health advice for your area and the area where the show is taking place. The latest national guidance is published here. Current guidance in most locations is that you should not attend an event if you are feeling unwell, or if you are required to quarantine or self-isolate due to Covid-19. Please check government requirements and the requirements of the relevant venue and/or Event Partner as they apply to you.  

   I’m worried about Coronavirus COVID-19. Can I get a refund?

  If your event is going ahead as planned then you’re all set, your tickets remain valid. You can check out which events have been cancelled or rescheduled on our information portal.

  I’m worried about Coronavirus COVID-19. Can I make a claim through my ticket insurance?

  You will need to discuss this with Allianz directly. Allianz provides the ticket insurance available on our websites. You can contact them via email at Ticketmaster@allianz-assistance.com.au.

  What if my event is cancelled or postponed due to Coronavirus COVID-19?

  If your event has been cancelled, there’s nothing you need to do. We’ll get in touch with you directly with more information.

  If your event has been rescheduled, we are working with the event organiser to identify new dates and we will contact you as soon as we have confirmation and more information on this.

  What is being done at venues to minimise the risk of spreading Covid-19?

   Venues should all be adopting new and enhanced Covid-safe measures to help attendees stay safe.  Please refer to the venue’s website for specific information.

  What are your COVID screening requirements?

  Updated: November 12, 2020

  We have noticed there has been some misreporting around safety protocols. To clarify, there is absolutely no requirement from Ticketmaster mandating vaccines/testing.

  In short, we are not forcing anyone to do anything. Just exploring the ability to enhance our existing digital ticket capabilities to offer solutions for event organisers that could include testing and vaccine information with 3rd party health providers. Just a tool in the box for those that may want to use.

  • There is absolutely no requirement from Ticketmaster mandating vaccines/testing for future events. Unfortunately, this has been widely reported and is incorrect. Ticketmaster does not have the power to set policies around safety/entry requirements, which would include vaccines and/or testing protocols. That would always be up to the discretion of the event organiser, based on their preferences and local health guidelines.

  • We are exploring a number of safety features for event organisers to utilise as they look to welcome fans back to events. This includes tools from Ticketmaster’s recently announced SmartEvent suite like social distanced seating, contactless entry and more (read more info on SmartEvent here).  Again, the event organiser will determine what, if any, of these measures are implemented at their individual event, not Ticketmaster.

  So, what is Ticketmaster doing when it comes to COVID vaccines and testing?

  We are trying to prepare for potential possibilities in the future. It has become more common for people to take a COVID test before activities like travelling and seeing loved ones. If this is something that event organisers or venues choose to ask fans to do in the future (either for their own preferences or due to local health requirements), we want to be prepared.

  One idea to keep the event entry process as simple and convenient as possible is to find a way for fans to link their digital ticket to their negative test results, vaccine status, health declaration or any other info that is determined to greenlight access. This would allow fans to enter an event with one scan of their ticket, rather than entering and then having to wait in another line to show their health verification.

  While we have no control whether or not these factors will come into play in the future, if there’s one thing we’ve learned, it’s to prep for as many scenarios as possible. 

  A few important things to note:

  • This is still just a potential idea and is not being implemented at this time.

  • Like all safety/entry protocols, it would be up to the discretion of the event organiser to determine if they would like to ask attendees to provide a health verification.

  • If it were to be made possible, all health information would legally have to be stored with a 3rd party health care provider with HIPAA-compliance, not with Ticketmaster.

  We hope this provides some clarity, and look forward to gathering and celebrating at events together again.

   

• 

  All events