If your tickets are sold, we’ll send you an email to let you know.
Completing the seller checklist
In order for you to be paid, you’ll need to complete the following tasks:
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Adyen, our payment provider, processes resale ticket payments and requires an Australian bank account to receive payment in Australian dollars. If you’re unable to use Adyen, we can’t process your payment.
We can’t process your payment to a credit or debit card.
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Before payment can be issued, our payment provider Adyen Marketpay performs checks to authenticate the information provided at the time of listing in order to prevent fraud.
If Adyen encounters any errors when making these checks in line with their Know Your Customer (KYC) requirements, we may ask you for documentation to verify the information. If that’s the case, we’ll send a Seller Verification email to you.
To upload the documents, update your seller details in Adyen. Any documents you provide will only be used to verify your information.
Receiving your payment
We’ll deposit your payout within 10-12 business days after your tickets are sold. The payment can then take another 3-5 business days to show in your bank account and will show on your bank statement as Adyen, our payment provider.
Visit Adyen's Terms and Conditions for more information on their platform.
If your tickets are sold, we’ll send you an email to let you know.
Hyperwallet, our payment provider, will process your payment to your chosen payment method located in the Seller Details page of your Ticketmaster Account.
If you would like to check, update or change your payment method, sign into your Ticketmaster Account and head to your Seller Details page. Please make sure these details are correct. If incorrect details are provided resulting in payment to the wrong account, we can’t reverse the payment.
Receiving your payment
Hyperwallet, our payment provider, will process your payment to your chosen payment method. Payment can take up to 10-12 business days to be processed, and an additional 3-5 business days to reach you based on your chosen payment method.
Visit Hyperwallet's Terms and Conditions for more information on their platform.
As part of our regulatory obligations, our payment provider Hyperwallet regularly screens information and payments. Occasionally, Hyperwallet may request that you provide the following documentation if there are issues with your account. We'll notify you by email if this is the case:
1. Proof of Identity
A copy of a valid government-issued photo ID showing their date of birth. We can accept the following for valid Proof of Identity:
- National ID card (front and back),
- Driving license (front and back),
- Passport,
- Or, other photo ID that was issued by a government body.
Please make the copy as large and as light as possible. The identity document provided must meet the requirements below to be accepted:
- Photo
- Date of Birth (DOB)
- Date of issue or expiry
- Legal name
- Valid, current, not expired
- Document fully visible
- Front and back (IDs)
2. Proof of Address
A proof of address document to confirm that they reside at the address registered on the wallet.
We can accept the following for valid Proof of Address:
- Utility Bill,
- Mobile Phone Bill,
- Bank or Credit Card Statement,
- Or, any other official document that confirms they live at the address listed on your wallet. The document provided must be dated within 12 months of this request and should be fully visible (showing the issue date, the name and address as well as the issuing company logo).
Please note that government-issued photo identification will not also be accepted as proof of address documentation.