If your tickets are sold, we’ll send you an email to let you know.
Completing the seller checklist
In order for you to be paid, you’ll need to complete the following tasks:
Adyen, our payment provider, processes resale ticket payments and requires an Australian bank account to receive payment in Australian dollars. If you’re unable to use Adyen, we can’t process your payment.
We can’t process your payment to a credit or debit card.
Before payment can be issued, our payment provider Adyen Marketpay performs checks to authenticate the information provided at the time of listing in order to prevent fraud.
If Adyen encounters any errors when making these checks in line with their Know Your Customer (KYC) requirements, we may ask you for documentation to verify the information. If that’s the case, we’ll send a Seller Verification email to you.
To upload the documents, update your seller details in your My Account. Any documents you provide will only be used to verify your information.
Receiving your payment
We’ll deposit your payout within 10-12 business days after your tickets are sold. The payment can then take another 3-5 business days to show in your bank account and will show on your bank statement as Adyen, our payment provider.
Visit Adyen's Terms and Conditions for more information on their platform.