I can’t sign into my account. What should I do?

If you experience issues while signing in using your Apple or Google account, we recommend these troubleshooting tips:

• Switch to a different browser
• Update your device to the latest software
• Turn off any popup blockers
• Refresh your browser in case the request timed out
• Clear you cache
• Force close the Ticketmaster App

Please contact Fan Support if you can no longer access your account. To update your email address, you'll be rquired tocomplete a security check.

If the steps above don’t resolve your issue, visit our troubleshooting help page for further guidance.

Check to see if you accidentally provided an incorrect email address when creating your account. Sign in to our site with the email address used to create the account and update it under the Profile Details section of your account. This change can’t be made on our app.

Review our help page How do I verify my account by phone and email? for step-by-step instructions on verifying your account by phone and email or troubleshooting the process.

Visit our help page Why did I receive an error message? for troubleshooting tips that may help.

If the issues listed don't describe your circumstance and you still can't access your account, you'll need to create a new account using a valid email address that is not already associated with a Ticketmaster Account.

If you have upcoming events linked to the email account that you can't access, contact Fan Support.