Ticketmaster offers several different delivery options so that you can receive your tickets in a way that is most convenient for you. Please note that available delivery options vary between events, and some delivery options may not be available for certain events.
If you would like to request a change to your delivery option, please Submit a Request with our customer service team.
Print-at-Home Tickets
These tickets are available as a PDF ticket with a barcode. They are available by logging in to your MyTicketmaster account on your web browser and navigating to your Orders page. From here, you can view and print your tickets. These tickets must be printed and taken to your event for admission. There is no charge for this delivery option.
Mobile Tickets
These tickets are available as a QR Coded Ticket from your mobile device. You can access them via the "My Events" tab in your Ticketmaster App, or by clicking the "Order Detail" link in your confirmation email from your mobile device. Alternatively you can log into your MyTicketmaster account on your mobile browser to access your QR code. You can present these tickets for scanning at your event without needing to print them off. There is no charge for mobile tickets. This article takes you through the process.
eTickets (Mobile, Print-at-Home)
These tickets give you a choice in how you receive your tickets. You can either receive them as Mobile Ticket via the Ticketmaster App, or as a Print-at-Home ticket via your MyTicketmaster account in your web browser.
Your tickets will be hardcopy tickets sent via Standard Mail. They should arrive within 5-7 business days. There is no charge for this option.
Mail with Gift Box
Your tickets will be sent via standard mail as above, inside a Ticketmaster gift box. This delivery option has an additional cost associated.
Registered Post
Hardcopy tickets will be sent via Registered Post with a tracking number. They should arrive within 6-8 business days. There is an additional cost associated with this option.
Express Delivery
Hardcopy tickets will be sent to you via Express Post. They should arrive within 2-4 business days. There is an additional cost associated with this option.
International Post
Hardcopy tickets will be sent to you via International Post. Delivery time varies depending on destination, however most tickets are usually delivered within 10-14 business days. There is an additional cost associated with this option.
Collector Tickets
Hardcopy, souvenir tickets will be sent to you via Registered Post. The delivery time varies depending on the event, and most collector tickets will be received from four weeks prior to the event. There is an additional cost associated with this option.
Outlet Pickup
Collect your hardcopy tickets at any Ticketmaster Outlet. The cardholder must collect their booking and present their photo ID, credit/debit card used for the booking, and their account number. Tickets are available from outlets 24 hours after booking until a business day prior to the event. No additional charge applies.
Venue Pickup
Collect your hardcopy tickets at the venue on the day of your event. For most events, the venue box office is open for ticket collection one hour before the event. For more sporting events, the box office is open two hours before the event. No additional charge applies for this delivery method.