Ticketmaster, on behalf of its clients, strives to make it as easy as possible to purchase accessible tickets for venues across the country. Most venues offer accessible areas to accommodate their guests. Availability and type of accessible tickets will vary based on each venue's policies and/or the type of event taking place.
You can purchase accessible tickets directly from your event’s interactive seat map, or by calling the Accessible Booking Line on 1300 446 925,available Monday to Sunday, 9:00 am – 5:00 pm AEST/AEDT. Fans who aren't purchasing or require assistance with their accessible ticket order won’t be serviced on this line.
Alternatively, you can submit a request through our Help Centre by selecting Accessible Bookings as the topic.
Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order cancelled.
How can I book a ticket using a Companion Card?
If you hold a government-issued Companion Card for people with disabilities who require a companion and are purchasing a full-priced ticket to a Ticketmaster event, you may be eligible for one free ticket for your companion. Your Companion Card number is required at the time of booking.
For more information on the Companion Card scheme, please see the Australian Government Website.
Some venues require Companion Card tickets to be booked directly through their box office. To see if your venue requires this, view the list below in the Booking directly from the venue section.
How do I see the types of accessible tickets available for my event?
The number and types of accessible tickets available varies by event and venue. To see what accessible tickets are available for your event follow these steps:
- Select the Filter button.
- Toggle the Show accessible tickets switch and the types of accessible tickets available for that event will appear.
- Select the Apply Filters button.
- Click or tap a section on the interactive seat map to see how many accessible tickets are available, as well as their location within the section and price.
What should I do if my interactive map doesn’t display accessible tickets?
Some venues only sell accessible tickets at their box office. Click Accessible Tickets under the event title or tap the i icon on the app to find out more information for accessible tickets policies for each event and venue.
There are events where Ticketmaster isn’t the primary ticket seller; tickets are posted for sale by third-party sellers or other fans. In this case, we can’t guarantee that accessible tickets will be posted for resale. So, if you require accessible tickets for these events, contact the primary ticket seller and/or the venue box office to check on availability of accessible tickets.
A Hearing Loop can assist fans who are hard of hearing by boosting the sound of the performance through their hearing aid. The venues below incorporate the hearing loop:
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Hearing Loop is accessible in some Stalls seats. View the map for the seat locations. Set your hearing aid to T for reception.
Visit Sydney Lyric Theatre's Accessibility page to find information on parking, limited mobility, accessible bathrooms, service dogs and seat size descriptions. -
Hearing Loop is accessible in the majority of theatre seats. View the map for the seat locations. Set your hearing aid to T for reception.
Visit Capitol Theatre's Accessibility page to find information on limited mobility, accessible bathrooms, service dogs and seat size descriptions. -
State Theatre is installed with a Hearing Loop in the Mezzanine.
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For people with hearing impairments, a Hearing Loop is incorporated in specific sections of the Lounge seating area. It is recommended to select seating as close as possible to the main centre aisle to obtain the full effect of this facility.
The hearing loop doesn’t extend to the Dress Circle seating platform and is not suitable for the front rows located on the flat level of the auditorium.
What is an Audio Described Performance?
In an Audio Described show, audience members can listen to a description of the visual aspects of the performance described live through a small radio receiver. Theatre goers who are vision impaired to sit in most parts of any theatre and fully participate in the performance. Audio description sometimes extends beyond the play itself, giving you details of the program and descriptions of costumes and stage settings before a performance starts.
Any event offering Audio Described performances will be visibly marked as such on our website for that performance. Not all venues and events offer Audio Described performances.
What is a Relaxed or Autism-Friendly Performance?
Relaxed performances are open to everyone, but the environment has been specifically adapted for families with children with an Autistic Spectrum Condition, individuals with sensory and communication disorders, learning disabilities and anyone who would benefit from a more relaxed environment.
The Event Organiser, venue or artist makes slight adjustments to the production, including the removal of strobe lighting and pyrotechnics, reduction of any jarring sounds, and lights focused into the audience or house lights being dimmed.
Any event offering relaxed or Autism-Friendly performances will be visibly marked as such on our website for that performance. Not all venues and events offer relaxed or Autism-Friendly performances.
What is an Auslan Interpreted Performance?
Auslan is the sign language of the Australian Deaf community. Experienced Auslan theatre interpreters stand to the side of the speaker or action and interpret the text and dialogue into Auslan signing live.
Any event offering Auslan Interpreted performances will be visibly marked as such on our website for that performance. Not all venues and events offer Auslan Interpreted performances.
The Victoria Racing Club’s Race Days at Flemington Racecourse
Flemington Racecourse offers a range of accessible facilities
for those with limited mobility and accessible needs. General
admission, Members Enclosure, and all dining venues both in the
general public and the Members Enclosure are accessible for patrons
with accessible needs and limited mobility. Suitable ticketing
options, on-course facilities, and both public and private accessible
transportation are available during each of the race days. For
more information, you can contact the VRC customer service team
on 1300 727 575 or email customerservice@vrc.net.au.
You can book tickets through our dedicated Accessible Booking Line on 1300 446 925, or by submitting a request through our Help Centre.
If you’re booking companion card and wheelchair tickets, select your location to find the venue's contact information.
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- Sydney Lyric - https://sydneylyric.com.au/visit/accessibility.aspx
- The Capitol Theatre - https://capitoltheatre.com.au/visit/accessibility.aspx
- WIN Entertainment Centre - 02 4220 2884
- WIN Stadium - 02 4220 2884
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Thebarton Theatre - 08 8443 5255 or admin@thebartontheatre.com.au
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- Athenaeum Theatre - 03 9650 1500, available Monday to Friday, 10:00 am - 4:00 pm AEST/AEDT
- Festival Hall - 03 7020 6250
- The Palms at Crown - 03 9292 5103
If you require wheelchair access for the venues below, contact them directly through listed the phone number. Ticketmaster can only book accessible and companion cards without wheelchair access for the following venues.
VIC
Melbourne Recital Centre - 03 9699 3333