If you hold a government-issued Companion Card for people with disabilities who require a companion and are purchasing a full-priced ticket to a Ticketmaster event, you may be eligible for one free ticket for your companion.
For more information on the Companion Card scheme, please see the Australian Government site.
Making a Booking
Due to the current COVID-19 situation, we are currently unable to assist with Accessible seating requests via the phone.
If you have accessible booking requirements, including wheelchair and/or companion card requirements please:
This email address and phone number are reserved for patrons with accessibility requirements and companion cardholders. If emailing, please ensure you include the Event Name, Venue, Date and Time along with your contact details.
Current Service Hours: Monday – Friday 9am – 5pm AEST ONLY.
Venue Direct Bookings - Companion Card and Wheelchair Access
For accessibility bookings (companion card and wheelchair bookings) at the following venues, please contact the venue directly.
Sydney Lyric - https://sydneylyric.com.au/visit/accessibility.aspx
The Capitol Theatre - https://capitoltheatre.com.au/visit/accessibility.aspx
The State Theatre - 02 9267 3234
Theatre Royal - 02 9221 3903
WIN Entertainment Centre - 02 4220 2884
WIN Stadium - 02 4220 2884
Festival Hall - 03 9329 9699
The Palms at Crown - 03 9292 5103
Venue Direct Bookings - Wheelchair Access Only
Please note Ticketmaster Customer Service can book accessible seating and companion cards without wheelchair access for the following venues. If you require wheelchair access for these venues please contact them directly on the phone number listed.
Malthouse Theatre - 03 9685 5111
Melbourne Recital Centre - 03 9699 3333
Marriner Venues as listed below - 03 9299 9800
Derwent Entertainment Centre - 03 6273 0233