If you hold a government-issued Companion Card for people with disabilities who require a companion, and are purchasing a full-priced ticket to a Ticketmaster event, you may be eligible for one free ticket for your companion.
For more information on the Companion Card scheme, please see the Australian Government site.
Making a Booking
Please call Ticketmaster’s Accessible Seating Line if you have accessible booking requirements, including wheelchair and/or companion card requirements.
Telephone: 1300 446 925
This email address is reserved for patrons with accessibility requirements and companion card holders. If emailing, please ensure you include the Event Name, Venue, Date and Time along with your contact details.
Service Hours: Monday - Saturday 9am - 8pm; Sunday 9am - 5pm AEST (closed Christmas / Boxing Day)
Venue Direct Bookings - Companion Card and Wheelchair Access
For accessibility bookings (companion card and wheelchair bookings) at the following venues, please contact the venue directly.
Sydney Lyric - 02 9509 3600
The Capitol Theatre - 02 9320 5000
The State Theatre - 02 9267 3234
Theatre Royal - 02 9221 3903
WIN Entertainment Centre - 02 4220 2884
WIN Stadium - 02 4220 2884
The Arts Centre - 1300 182 183
Festival Hall - 03 9329 9699
The Palms at Crown - 03 9292 5103
Venue Direct Bookings - Wheelchair Access Only
Please note Ticketmaster Customer Service can book accessible seating and companion cards without wheelchair access for the following venues. If you require wheelchair access for these venues please contact them directly on the phone number listed.
Malthouse Theatre - 03 9685 5111
Melbourne Recital Centre - 03 9699 3333
Marriner Venues as listed below - 03 9299 9800
Derwent Entertainment Centre - 03 6273 0233