Ticketmaster regularly sells tickets for musical, theatrical, and sporting events where customer demand is extremely high. The below tips may assist you to maximise your chances of obtaining tickets for a popular event.
Please note that the below are recommendations only. Following these recommendations does not guarantee that you will be successful in booking tickets, especially for popular events with high demand - but it will give you a good chance!
Set up a My Ticketmaster account in advance of tickets going onsale.
If you don't already have a MyTicketmaster account, you can create one in advance of the event going on sale. This will allow you to store all of your address and billing details and greatly speed up the purchase process.
Check your passwords.
If you already have an existing My Ticketmaster account, check in advance that you know your password and that all your details are up to date by clicking the 'Sign In' or 'My Ticketmaster' links on our homepage. If you have forgotten your password, there is an option available to have a temporary password e-mailed to you located under the "password" box on the login page.
Check your billing information.
Ensure that the card details saved in your MyTicketmaster account are current. You can check this by signing in to your account and selecting "Edit Billing Information" from the sidebar. It's best to ensure that you've only stored information for the card you're planning to use to purchase your tickets. Also, be sure to check that you have sufficient funds on your card before starting the booking.
Never load our site in more than one browser or window.
Stick to one window when you’re processing your ticket order and avoid the temptation to use multiple devices. Attempting to access tickets from multiple devices won’t increase your chances of securing tickets and could risk slowing the process down.
Don't refresh your screen.
Hitting the refresh button means you’ll lose your place in the queue, and as frustrating it can be, patience is key when trying to buy tickets.
Ticketmaster’s sophisticated systems are designed to manage and process ticket purchases as quickly as possible. The queuing system that appears on your screen is doing all the hard work for you and will place you at the front of the line as soon as possible.
Avoid having the event purchase page loaded too early before tickets go on sale.
If you wait on the purchase page for too long before the event goes on sale, the page will need to refresh before tickets can be purchased, which may slow things down - sometimes seconds can mean the difference between securing tickets and missing out! Please also note that you won't be placed into any kind of online queue if you wait on the site before tickets go on sale, so this won't improve your chances of securing tickets.
Ensure you're using a good internet connection.
It's best to ensure that your internet connection is solid, as losing connection for even a second may cause your tickets to be released from your cart.
Keep an eye on the clock.
There will be a time limit applied to all transactions as they’re progressed through the ticket purchasing stages. Remember to keep an eye on the timer on your screen and move through the processing pages as quickly as possible (this is even easier when you’ve completed the account set-up stage we mentioned above).
What if I see a "no tickets available" message?
If you see a ‘no tickets available’ message when attempting to purchase tickets, this means there are no tickets available within your search restrictions. It may be best to widen your search parameters and try again.
Check our social channels for updates.
Our Twitter followers are the first to find out about ticket updates, even after tickets have gone on sale. If anything changes with tickets, we’ll feed the news live onto our social channels. Our real-time updates include any technical difficulties that may occur during such busy ticket sales.