To reasonably protect the security of our customers’ personal information (as required by the Australian Privacy Principles), and the security of fan accounts, and to otherwise prevent and/or detect unlawful behaviour, we take reasonable steps to verify the identity of individuals we deal with.

In order to do this, we must confirm the card holder's name, billing address, phone number, and last four digits of the card used for the booking. These details must match the details provided at the time of booking.

If you are submitting a request through our online form that does not relate to an existing booking, please leave these fields blank or type "Not Applicable".