How do I request an EFT refund?

If you require an EFT refund, there are a few guidelines below to assist you in obtaining your refund quicker:

1. Contact Fan Support requesting an EFT refund and provide the following information:
   • Card holder's name and address
   • Phone Number
   • Last four digits of the card used to purchase tickets
   • Booking number, which appears as: 12-34567 or 1-23456/AUS
   • The email address linked to the booking if it’s different from the one you used to contact Fan Support.
2. We’ll reply and provide you with the EFT refund request form. Enter your information into the form.
   • All blank areas on the EFT above the Office Use Only section must be filled in. We can’t provide a refund if the details you provide don’t match the information on the order or are incomplete.
   • If you have an international bank account, check if your bank accepts AUD and add the following into the BSB Number section: SWIFT/BIC (Bank Identifier Code, Branch Number, IBAN, or Routing Number depending on the country of your bank).
3. Once you have input your details and ensured the name and signature of the payee matches the details of the purchaser in the original Ticketmaster account, please respond with a copy of the form.

Ticketmaster can’t send the refund to a different person, third-party account, to different or inactive credit card.