For some events, the printing and postage of tickets is delayed, either at the request of the promoters or due to circumstances beyond our control.
This delay gives us time to run routine checks to ensure all fans get a fair shot at seats, like confirming every buyer is a fan and not a bot and making sure everyone sticks to the ticket limit.
This means that tickets will not be available via any delivery option e.g. postage, outlet collection or Print-at-Home until the date listed below.
If you have elected for your tickets to be posted, please allow time for your tickets to arrive after this date.
If you haven’t received your ticket and it is within one week of your event, please submit an enquiry and we will look into this for you. If you haven’t heard back from us before you leave for your event, please speak to the venue box office at the event for assistance.
When will my tickets be released?
*Your tickets for admission will be issued directly by the Sydney Opera House. If you selected to receive your tickets electronically, the Sydney Opera House will issue them via email early on the morning of the event. If you elected to collect your tickets from the venue box office, please show Photographic ID for collection on the day and early arrival is recommended. Outlet collection is not available for these events.
**Tickets will be fulfilled by the Roslyn Packer Theatre instead of Ticketmaster. The Roslyn Packer Theatre will post your tickets 7-10 working days from purchase date.
^ Collector Tickets are hard copy, souvenir-style tickets. Because of this, they will take a little longer than standard tickets to be printed and mailed to you.