If your tickets are on Box Office collection but you’re not going to be at the event yourself, you need to give the person who is attending, a Letter of Authorisation. Here is a template for a letter of authority for you to print out and fill in. Please ensure you include the following details for this to be valid:

• The original purchaser must include a copy of their ID.
• An image of the card which was used for the booking (displaying the last 4 digits only)
• The card or the ID will need to display the cardholder's signature.

The person collecting the tickets must also show their photo ID and the letter of authority documentation upon collection. Please note, the letter must be printed and signed. Letter of Authority will not be honoured if presented digitally.

If your booking is for Harry Potter and the Cursed Child, please contact us with a copy of this letter so we can add the attendee's name to your account.

Please note that there may be some venues that won't accept a letter of authorisation.