If your tickets are on Box Office collection but you’re not going to be at the event yourself, you need to give the person attending the event a Letter of Authorisation. This Letter of Authorisation template is available for you to print and fill out. The letter must be printed and signed as the Letter of Authority will not be honoured if presented digitally. There may be some venues that won't accept a letter of authorisation.
When collecting the tickets as a non-cardholder, the following is required:
- A copy of the original purchaser’s ID
- A photo of the card used for purchase. Ensure to only display the last four digits of the card number.
- The attendees ID
- The Letter of Authority
The card or the ID will need to display the cardholder's signature.