Did you purchase tickets but now see better seats available? We may be able to help with an exchange if the event is at least 24 hours away (though for some events we may need 48 or 72 hours notice). We’ll let you know if you qualify when you submit your request.
A per ticket exchange fee may apply.
You are eligible for a ticket exchange if:
- You purchased your tickets directly from Ticketmaster;
- You didn’t receive your tickets through Ticket Transfer, resale, or from a third-party site; and
- Your order doesn’t contain VIP tickets, premium tickets or additional non-refundable items such as merchandise.
Your new tickets must meet the following requirements:
- New tickets must be of equal or greater price than your current tickets.
- Generally, they must be for the same event, venue and date. At their discretion, some Event Organisers allow exchanges for a long running series, such as theatrical shows.
- New tickets must be indicated by a blue dot on the seat map. Pink dots indicate resale tickets, which can’t be purchased via an exchange.
Ticketmaster cannot guarantee refunds or exchanges, except where an event has been cancelled or rescheduled. Refund and Exchange requests are subject to conditions that are outlined in our Purchase Policy.
To process an exchange, contact Fan Support.
If you can’t exchange your tickets, you have a few options you could try instead:
- Transfer the tickets to your friends and family. Not all events are eligible. From your order, select Transfer to see if the option is available. If you receive a message that the Event Organiser hasn’t activated transfer, your tickets aren’t eligible.
- Sell the tickets to another fan. From your order, select Sell to see if resale is available. If you receive a message that the Event Organiser hasn’t activated resale, your tickets aren’t eligible for resale or Ticketmaster isn’t the primary ticket provider.