The Australian Open returns to Melbourne Park from Monday, 11 January to Sunday, 31 January 2027.
For more information about accessibility at the Australian Open 2027, see below.
Accessibility Pre-Sale
The Australian Open 2027 Accessibility Pre-Sale is an exclusive Pre-Sale for fans with unique accessible requirements to purchase tickets.
Starts: Tuesday, 28 July 2026 at 12:00 pm AEST.
Finishes: Monday, 30 November 2026 at 5:00 pm AEST.
How do I access the Pre-Sale?
To register for the Accessibility Pre-Sale, visit the Australian Open Website. Before the Pre-Sale begins, fans who have registered will receive an email with a link to access the Pre-Sale. This will be sent to the email address used to register for the Pre-Sale.
How do I purchase accessible tickets during the Pre-Sale?
Fans who have registered for the Pre-Sale will receive a link sent to the email they used to register for the Pre-Sale. This link goes directly to the purchase page on the Australian Open Website.
The waiting room will open 30 minutes before the Presale begins at 11:30 am AEST. When the Presale begins, fans in the waiting room are assigned a spot in line. Once you reach the end of the queue you’ll be able to purchase tickets.
Alternatively, accessible tickets can be purchased by submitting a request through the Ticketmaster Accessible Booking Form and following the steps below:
- From the dropdown menu, select Accessible Bookings as the topic.
- Then select Australian Open 2027 as the event name.
Submitting a request doesn’t guarantee a ticket. A Ticketmaster representative will be in touch if further information is required.
Tickets can also be purchased by calling the Australian Open Accessibility Line on 1300 308 999, available Monday to Sunday, 9:00 am – 5:00 pm AEST.
Can I purchase accessible tickets after the Accessibility Presale?
Yes, fans can purchase accessible tickets during the General Sale which will begin Thursday, 13 August 2026 at 12:00 pm AEST. Fans who registered for the Accessibility Presale can purchase accessible tickets using the same link during the General Sale.
- Tickets located in the Wheelchair bay can be purchased online through the Australian Open Website.
- Vision impairment, ease of access and hard of hearing tickets can be purchased online through the Australian Open Website until late November 2026. If you'd like to purchase these ticket types after this time, please submit a request through the Ticketmaster Accessible Booking Form and follow the steps below:
- From the dropdown menu, select Accessible Bookings as the topic.
- Then select Australian Open 2027 as the event name.
Submitting a request doesn’t guarantee a ticket. A Ticketmaster representative will be in touch if further information is required.
- All accessible ticket types can also be purchased by calling the Australian Open Accessibility Line on 1300 308 999, available Monday to Sunday, 9:00 am – 5:00 pm AEST.
Accessible ticket information
What types of accessible tickets are available?
Accessible tickets are available in Rod Laver, Margaret Court Arena and John Cain Arena, for fans with accessible requirements. The Australian Open has the following accessible ticket options on offer:
- Wheelchair bays with free standing tickets.
- Tickets in rows with reduced distance to ramps and stairways.
- Tickets located in close proximity to the court, specifically for guests with vision impairment.
- Tickets within the venue with access to the hearing loop.
Additional accessible tickets are available in 1573 Arena, Court 3 and Kia Arena, as well as outdoor courts 5-9. These areas aren't ticketed and are available on a first in first serve basis.
If I use a wheelchair, can I transfer into a fixed or move-able seat?
Yes, if you’d like to transfer to a fixed or move-able seat, please see the Guest Services team on event day when you arrive.
Can I bring a guide dog or service animal?
Yes, guide dogs and service animals are welcome at the Australian Open. Guests who need seats with their animals are advised to purchase within the accessible rows at the following Arenas:
- Section 3 or 12/Row T or U within Rod Laver Arena.
- Section 11/Row R in Margaret Court Arena.
- Section 25/Row Z in John Cain Arena.
Are accessible tickets available for all sessions?
Yes, accessible tickets are available for all sessions within Rod Laver Arena, Margaret Court Arena and John Cain Arena. For the outside courts, fans with accessible requirements will need to purchase a ground pass and refer to the Guest Services team on the day for accessible tickets. Outside courts aren't ticketed and are available on a first in first serve basis.
Can I purchase tickets for multiple events in one booking?
If you’d like to purchase tickets for more than one session, you’ll need to do this in a separate transaction. No transaction fees will be charged.
Can I change my accessible ticket after booking?
As per the Refund Policy, there are no refunds or exchanges once a booking is confirmed, except in extenuating circumstances. If you need help with your booking, please reach out to Tennis Australia. Alternatively please submit a query to Fan Support.
Eligibility and verification
For information about Accessible tickets and Companion Card tickets, select the option below.
Accessible tickets are available for fans:
- who require a wheelchair and/or companion assistance
- with mobility impairment and/or service animal assistance
- with visual impairment
- who are deaf or hard of hearing
- with cognitive or neurological impairment
Accessible tickets should only be purchased by fans with the accessible requirements listed above.
Can someone else book accessible tickets on my behalf?
Yes, accessible tickets can be purchased on your behalf through the Australian Open Website.
Alternatively, the person purchasing on your behalf can submit a request through the Ticketmaster Accessible Booking Form or by calling the Australian Open Accessibility Line on 1300 308 999, available Monday to Sunday, 9:00 am – 5:00 pm AEST.
Submitting a request doesn’t guarantee a ticket. A Ticketmaster representative will be in touch if further information is required.
To purchase a Companion Card ticket, a current Companion Card as issued by any state or national government is required. Fans with Companion Card tickets will need to carry this when attending the event. Companion Card ticket holders may be requested to present the card to Tennis Australia staff upon entry to, or during the event.
How many Companion Card tickets can I purchase?
The assumed ratio of Companion Card tickets is 1:1. However, if you’d like to purchase extra tickets for additional guests providing support, these can be purchased in the row in front of the accessible bay. Companion Card ticket holders must have a current Companion Card.
Are Companion Card tickets located next to the accessible ticket purchased?
Yes, when booking your accessible ticket and Companion Card ticket, you'll be able to pick an adjacent seat. The assumed ratio of these tickets is 1:1. If you’re purchasing additional Companion Card tickets, please purchase these in the row in front of the accessible bay.
Venue accessibility
Where is accessible parking located?
Accessible parking is available at the National Tennis Centre off Olympic Boulevard. Fans will be able to add accessible parking as an add-on while purchasing tickets. At the accessible parking, buggy transfer services including a wheelchair accessible buggy will be available to transfer you to the Garden Square Entrance.
Tennis Australia encourages fans to book early as spaces are limited.
Accessible Parking allowance meets government requirements.
Are there dedicated accessible entry points?
There are dedicated accessible entry lanes available at each of the three entrances to the precinct.
Are there lifts or ramps to my section?
Yes, there are ramps and lifts throughout Rod Laver Arena, Margaret Court Arena and John Cain Arena. All Wheelchair bay tickets are allocated to appropriate doors that allow for ramp and wheelchair access.
Is there storage for mobility equipment?
Yes, cloaking services for mobility equipment are available. Please see the Guest Services team at the arena information booths for more information. For more information or visit the Australian Open Website.
Are there accessible toilets near my section?
Yes, accessible facilities are available throughout the arenas and not exclusively to the doors used for wheelchair or accessible seats.
Are there quiet or sensory-friendly spaces in the venue?
Yes, the Australian Open has nominated sensory rooms located at AO Ballpark, John Cain Arena, Margaret Court Arena and Rod Laver Arena. Please visit the Australian Open Website for more information.
Is there shade or shelter in outdoor seating areas?
Yes, the Australian Open has put concerted effort in ensuring more shaded seating and shelter is added to the event every year.
Accessibility Services
Will Auslan interpretation, captioning or hearing loops available?
Auslan interpreters will be available at all DEO Days of Significance events including, Evonne Goolagong Cawley Day, All Abilities Day, and Pride Day. Additionally, all stadiums and major screens across the event will feature live captions.
Hearing loop facilities are available at Rod Laver Arena, Margaret Court Arena and John Cain Arena. Fans can sign out a hearing assist receiver from the Information booth located next to the Ticketmaster Box Office. Please bring your own earphones.
Are there strobe lights, pyrotechnics, or loud effects used in the event?
Yes, throughout the event lighting effects may be used during pre-match entertainment.
Can I request sensory seating?
Yes, fans with sensory requirements are encouraged to purchase tickets located at the end of the aisle.