Buying tickets
The pink symbol with two arrows indicates that a ticket is being sold by another fan and is available for you to buy.
How can I pay for resale tickets?
The process of buying it is exactly the same as when you buy a new ticket. We verify every ticket sold using our resale, so the ticket and seat you buy is the ticket you get.
Ticket availability can change, so if the tickets you want aren't shown or the number of tickets you’d like isn't available, you may want to try closer to the event in case more tickets may be listed.
You can currently pay for resale tickets using Visa, MasterCard, and Amex. We can't accept PayPal, Afterpay or Ticketmaster Gift Cards to purchase Resale tickets.
Why can I only buy a certain number of resale tickets?
Resale listings are shown on our seat maps as pink dots. The full number of seats listed is always shown, even if some of those seats are in the process of being sold, so you may not be able to buy them all.
You will be able to select the maximum number of seats available on the seat selection page. If this number is less than the number of seats on the map, then some of the listing is in the process of being sold and you won't be able to go back and purchase more seats from that range.
If you require more seats, you will need to select from a different range of available seats.
Why am I paying more than face value?
The prices of resale tickets are set by their sellers. It’s up to the seller to list their tickets for a price that is capped at 110% of the original price they paid, excluding the booking fees, or at a lower price.
Some resale tickets may also seem higher if fans are selling a premium ticket, such as an In Demand Ticket, which may have had a higher price than a standard ticket.
We always show the face value during the checkout process, so there aren’t any hidden costs.
What is the handling fee?
Our handling fee allows us to:
- Deliver a safe and transparent marketplace
- Provide a team of passionate people making sure you receive dedicated customer service
- Cover verified ticket fulfilment from seller to buyer
After purchasing your tickets
When will I receive my resale tickets?
Where possible, we'll reissue resale tickets and let you know about the dispatch method a few days after your purchase. Often tickets are not available until closer to the event date, including mobile and Print-at-Home tickets.
If you have purchased your tickets close to the event date, it is possible you'll receive them only a few days before.
What if my event is cancelled, postponed or rescheduled?
If the event is cancelled, you'll automatically be refunded and notified.
If you’ve bought resale tickets for an event that gets postponed or rescheduled, well contact you by email letting you know and with instructions on what to do next.
You can search for updates on the Event Status Updates page.
Can I have a refund or exchange on my resale tickets?
We can’t offer any exchanges or refunds unless an event has been cancelled or rescheduled, as set out in our Resale Terms.
Resale tickets are purchased from an individual seller and not directly from Ticketmaster. For the same reason, we're also not able to exchange resale tickets for different ones.
