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How to Book

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Information and help with how to book your tickets.

  • How do I access the My Ticketmaster Presales?
  • Why Is There A Ticket Limit?
  • Where can I buy tickets?
  • What is a Presale? How do I get a codeword?
  • How can I improve my chances of obtaining tickets when a popular event goes on sale?
  • How was the ticket allocation exhausted so quickly?
  • Why am I seeing "No tickets right now" or "Allocation exhausted"?
  • Why are "better" tickets sometimes available after the event goes on sale?
  • When is my card debited for a booking?
  • Does Ticketmaster Accept PayPal?
  • What are the ticket prices for my event?
  • What is a Family Ticket?
  • Who is entitled to a concession or child ticket?
  • What is the interactive seat map and how do I use it?
  • How do I book group tickets?
  • What fees can I expect to pay?
  • What is Event Ticket Insurance?
  • What is a Collector Ticket?
  • How do I redeem My Ticketmaster Gift Card?
  • How can I redeem my Ticketmaster gift voucher?
  • How do I check the balance on my Ticketmaster Gift Card?
  • Do Ticketmaster Gift Cards have an Expiration date?
  • What are the Terms and Conditions for Ticketmaster Gift Cards?
  • How do I book tickets using an international credit card?
  • Do you have information on events sold by Ticketmaster overseas?
  • Why am I seeing a credit card error at checkout?
  • I received an error during my transaction. Did my booking go through?
  • Why have I received an error message when purchasing tickets?
  • How do I make a mail booking?
  • Can I buy tickets from two different devices, browsers or windows?
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