If you are following the instructions on how to print your tickets, and are still unable to print, there are a few potential reasons for this.
There may be a printing delay on the tickets for the event you have booked.
For some events, tickets cannot be printed until a set date, either at the request of the promoters or due to circumstances beyond our control. See our Ticket Delivery Information for more details.
You may not have a PDF reader installed.
If you have selected Print-at-Home tickets and you are trying to print your tickets from your MyTicketmaster account in a web browser, you will need a PDF reader to view the file containing your Print-at-Home tickets.
There could be a problem with your printing hardware or connection.
If you are able to see the PDF file containing your tickets on your device, but the file isn't printing when you select "print", there may be an issue with the connection between your device and your printer, or there may be a problem with the printer itself.
You may not have selected a Print-at-Home option when purchasing your tickets.
If you purchased online and selected a Print-at-Home option, you should be able to see your booking in your Order Page, with a button to press to print tickets. If you can't see a print button, you may have selected a mail or venue collection delivery option. Your delivery option will be listed in the confirmation email you received after booking. For more information on the delivery options offered by Ticketmaster, see our Delivery Option FAQ.